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Quality Assurance Project

Location:
Crestwood, Kentucky, 40014, United States
Posted:
May 25, 2010

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***** J. *****

**** ***** ***** *****

Crestwood, KY 40014

850-***-**** *******@*****.***

Qualification Summary

A Management Professional with over 22 years experience offering a

distinguished background in Information Technology with a broad exposure

base and strong analytical skills. An expert in all aspects of the

Application Development Life Cycle with 14 years leadership within the

quality assurance discipline. Respected leader with significant expertise

in the following key areas: Quality Assurance, Project Management,

Business Analysis and Industrial Engineering.

Career Experience

UNITED PARCEL SERVICE (UPS), Louisville, Kentucky, 1988 to

Present

Major Accomplishments/Deliverables

. Set Corporate Strategic Direction for Testing and Quality Assurance

o Set the strategic direction of all Quality Assurance testing

activities for the UPS IT enterprise.

o Defined the process and created QA Competency and Testing

Practice Maturity assessments to determine a portfolio's "As Is"

testing state to provide the ability to measure progress toward

the optimal testing state. The optimal testing state included

defining the organizational structure, appropriate use of test

tools, testing best practices (risk based), integration with

Agile development methods, test environment setup, roles &

responsibilities, training and certification program, automation

guidelines and testing effectiveness metrics, which contribute

to lowering the cost to serve, increasing quality and

productivity, improving speed to market and eliminating non-

value added IT activities.

o Leveraged extensive testing experience and knowledge to define

the UPS enterprise-wide testing standards, processes and

artifacts that provided a consistent and repeatable process for

all testing teams to follow.

o Defined the use and standards for enterprise-wide test tools (HP

Quality Center, QuickTest Pro and LoadRunner).

. Managed a staff of 64 (eight supervisors and 56 consultants) business

analysts and quality assurance testers.

o Created a quality assurance test lab for Product and

Implementation Validation testing of more than 30 applications

that run the world's largest automated package sorting hub to

ensure they function together seamlessly per the business needs.

o Defined the business and functional requirements for the

domestic and international scanning systems to support the

business needs of the automated hub.

o Successfully managed and implemented four or more application

releases per year involving thousands of business and functional

requirements and up to 3000 test cases in a single release.

. Managed a staff of 14 (six supervisors and eight consultants) quality

assurance testers.

o Planned, developed and executed a Product and Implementation

Validation test plan to implement the Netline (Lufthansa

Airlines) suite of airline operations control modules into the

UPS network. Involved testing the interfaces of more than 20

existing and new applications and coordinating with multiple

cross-functional teams. The system was successfully implemented

on time, within budget and with no significant defects.

. Managed a staff 27 (five managers and 22 supervisors) business

analysts.

o Managed multiple complex projects of varying sizes while

adhering to project management fundamentals to deliver software

and other projects on time, within budget while meeting and/or

exceeding business needs and end user functionality

expectations.

o Successfully integrated the applications of the newly acquired

business (Menlo) into the UPS network seamlessly by using

business analyst methodologies including the creation of

business process diagrams, detailed business and functional

requirements, software requirements specifications and interface

control documents.

o Defined, system tested and implemented the Global Scanning

System (GSS) that replaced obsolete scanning systems to provide

smart scanning and full visibility package tracking in the

Worldport hub. Packages loaded to the wrong destination have

been reduced by 88%.

o Defined, system tested and implemented the Global Timecard

Weekly Operation Report (GTWOR) that replaced the manual

tracking of timecards in the automated hub. Payroll corrections

and management time necessary to track work hours were

significantly reduced.

o Defined, system tested and implemented the changes necessary to

multiple applications to enable the capability to sort and scan

USPS parcels through the automated hub.

. Managed and coordinated the application and infrastructure changes

necessary for the successful introduction of the new Boeing 747-400

aircraft into the UPS aircraft fleet.

o Required integrating the project plans of over 20 cross-

functional teams, identifying dependencies and following up to

ensure milestones were met as well as documenting the

requirements for each of the effected applications. The first

747-400 aircraft was delivered and operational without any

significant IT defects.

Career Progression

Corporate Special Assignment - Portfolio Testing Practice Project (07/09 -

Present)

Promoted to Project Leader and directed the PTP core team to set the

strategic direction of all QA testing activities for the enterprise.

Defined the process to determine the portfolio "As Is" testing state to

provide the ability to measure progress toward the optimal testing state.

The optimal testing state included defining the organizational structure,

appropriate use of test tools, testing best practices (risk based),

integration with Agile development methods, test environment setup, roles &

responsibilities, training and certification program, automation guidelines

and testing effectiveness metrics, which contribute to lowering the cost to

serve, increasing quality and productivity, improving speed to market and

eliminating non-value added IT activities.

Corporate Special Assignment - Application Lifecycle Methodology Phase 1 &

2 (01/09 - 06/09)

Leveraged extensive testing experience and knowledge to define the

enterprise-wide testing standards, processes and artifacts that provided a

consistent and repeatable process for all testing teams to follow.

Provided the roadmap for portfolios to measure themselves using standard

testing metrics to improve their software quality and lower their cost to

serve. Created and delivered testing and QA training material to portfolio

liaisons and supporting staff. Defined the use and standards for

enterprise-wide test tools (HP Quality Center, QuickTest Pro and

LoadRunner). Required excellent collaboration and communication skills to

align all testing and QA resources to a single corporate standard.

Worldport Program Management Office (08/08 - 12/08)

Responsible for coordinating and managing the overall application

development and testing efforts for the application changes necessary for

the Worldport automated hub expansion. Provided periodic updates to senior

management on the progress of the project. All necessary functional and

capacity upgrades were successfully implemented on-time and within budget.

Airline Operations Control (AOC) - Netline Implementation (07/07 - 07/08)

Responsible for the business and functional requirements definition,

quality assurance and end-to-end testing for the integration and

implementation of the Netline (Lufthansa Airlines) Airline Operations

Control (AOC) system into the UPS airline. Managed the activities of a

team of 14 Accenture and UPS QA analysts to document the interfaces of

Netline with over 20 existing airline systems via business process flows

and the creation and execution of the Product test plan. Netline was

successfully implemented on schedule with no significant issues.

Boeing 747-400 Into-Service Implementation Team (07/06 - 06/07)

Coordinated the application and technical infrastructure changes within the

UPS airline to support the introduction of the new Boeing 747-400 aircraft

into the UPS fleet. Consolidated and maintained the project plans and

requirement changes for over 60 applications that required changes to

accommodate the new aircraft. Held regularly scheduled status meetings with

all impacted cross-functional project teams as well as periodic checkpoint

reviews with senior management to ensure project stayed on schedule and

within scope. Required strong project management and interpersonal skills.

All applications successfully completed their updates prior to the

delivery of the first 747-400 aircraft and were within budget.

Worldport Systems Engineering (09/05 - 06/06)

Managed the activities of five managers and 21 supervisors within the

Worldport Systems Engineering department. Responsible for all business

analysis activities to support the Worldport automated hub. Successfully

opened the Worldport Freight Facility (WFF) by integrating Menlo

applications into the UPS environment. Worked closely with senior

management to define strategic direction and scope of projects and

communicate tactical direction to team members. Responsible for the

continuous process improvement of the systems and implementing application

enhancements to those systems. Utilized project management skills to

deliver complex, large-scale projects on time, within budget and that

satisfied the business needs.

Worldport Systems Engineering (1/03 - 08/05)

Managed a team of nine systems engineers to develop the new Worldport

Global Scanning System (GSS) and supported all Worldport domestic and

international scanning systems. First release of GSS was successfully

deployed in Worldport with international functionality, which replaced the

obsolete OPSCAN system. Created business process flows and diagrams,

defined the business and functional requirements and developed the Systems

Requirements Specifications and Interface Control Documents to support

these requirements for six applications. Created the foundation for the

eventual implementation of GSS with domestic functionality. Maintained the

project plan and oversaw the creation and execution of the System Test plan

to ensure the system met the requirements. Coordinated all systems

engineering efforts for the successful deployment of the Global Timecard

Weekly Operation Report (GWTOR) in Worldport.

Hub2000 Project (12/99 - 12/02)

Promoted to Systems Engineering Manager to assist in the systems

integration and quality assurance efforts on the Hub2000 (Worldport)

automated hub project. Responsibilities included managing design and

testing activities for eight UPS supervisors and 32 consultants to ensure

30 separate applications worked together seamlessly. Developed the testing

processes and procedures used by the Business Assurance Testing lab that

are responsible for Product testing. Worked with New Jersey and Louisville

application teams to design necessary changes to domestic and international

systems. Created business process flows and diagrams and specified the

business and functional requirements that supported the automated sorting

of packages. Defined the systems specifications and interface control

documents for the changes to all impacted domestic and international

applications. Coordinated the quality assurance process to ensure all

systems were designed and coded according to the requirements. Responsible

for the quality assurance project plan to ensure the project remained on

schedule. Assisted in the requirements change control process to ensure

minimal impact on the project schedule. Presented regular updates to

senior management on the status of the project.

Air Group Project Planning (7/99 - 11/99)

Developed and maintained project charters, project scopes and project plans

with assigned tasks for several concurrent large-scale projects.

Communicated the ongoing status of each project with its stakeholders.

Identified barriers and determined means to remove such barriers to ensure

successful completion of each project.

Air Group Technical Support Group (5/97 - 6/99)

Supervised the activities of 16 technicians that supported the computer and

communications needs for the Air District hub. Coordinated the

implementation of over 20 new computer systems and facility upgrades

ranging in cost from $25,000 to over $2.5 million into the hub environment.

Special Assignment - UPS Passenger Operations (10/96 - 4/97)

Coordinated the design and documentation of the procedures necessary to

convert jet aircraft from cargo to passenger configuration. Project

involved performing work measurement of the conversion, determining optimal

ergonomic job setup, facility and equipment layouts for storage and

training at five air gateways.

Air Group Systems Integration - AHCS/PLD Interface (6/95 - 9/96)

Coordinated the systems integration activities of IPLD with AHCS to provide

real-time package tracking within the Air District hub. Areas of

accountability included the creation and maintenance of the project plan,

feasibility study, documentation of system requirements and specifications

and coordination of application testing for quality assurance. Additional

responsibility included field testing and final system implementation.

Air District Industrial Engineering (6/93 - 5/95)

Developed logistical operating plans for the entire overnight package

delivery network routing through Louisville and managed disconnected

business functions into a single business plan. Additional activities

included determining least cost alternatives for operational improvements,

implementing marketing initiatives, discerning operational constraints and

negotiating business process improvements with various departments.

Aircraft Maintenance Systems Integration (12/91 - 5/93)

Contributed to the development of a leading edge technology aircraft

maintenance computer system. Project involved a client/server solution and

a distributed network of 100+ UNIX-based workstations worldwide. Developed

a graphical user interface front-end to integrate several independent

systems including several ERP modules and various mainframe applications.

Air Region Industrial Engineering (6/88 - 11/91)

Contributed systems expertise in the evaluation and eventual implementation

of American Software Incorporated (ASI) Enterprise Resource Planning (ERP)

inventory control, purchasing and accounting modules for aircraft

maintenance parts. Responsibilities included developing an integration

plan, working with ASI application programmers to make necessary

modifications to the modules to fit our operation, performing quality

assurance on these changes and training the end users.

Formal Education

Master of Arts - Computer Information Management, May 1996

WEBSTER UNIVERSITY, Jeffersonville, Indiana

Bachelor of Science - Industrial Engineering, May 1988

PURDUE UNIVERSITY, West LaFayette, Indiana



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