Quality Assurance Project
Resume:
Brian J. Letts
Crestwood, KY 40014
850-***-**** *******@*****.***
Qualification Summary
A Management Professional with over 22 years experience offering a
distinguished background in Information Technology with a broad exposure
base and strong analytical skills. An expert in all aspects of the
Application Development Life Cycle with 14 years leadership within the
quality assurance discipline. Respected leader with significant expertise
in the following key areas: Quality Assurance, Project Management,
Business Analysis and Industrial Engineering.
Career Experience
UNITED PARCEL SERVICE (UPS), Louisville, Kentucky, 1988 to
Present
Major Accomplishments/Deliverables
. Set Corporate Strategic Direction for Testing and Quality Assurance
o Set the strategic direction of all Quality Assurance testing
activities for the UPS IT enterprise.
o Defined the process and created QA Competency and Testing
Practice Maturity assessments to determine a portfolio's "As Is"
testing state to provide the ability to measure progress toward
the optimal testing state. The optimal testing state included
defining the organizational structure, appropriate use of test
tools, testing best practices (risk based), integration with
Agile development methods, test environment setup, roles &
responsibilities, training and certification program, automation
guidelines and testing effectiveness metrics, which contribute
to lowering the cost to serve, increasing quality and
productivity, improving speed to market and eliminating non-
value added IT activities.
o Leveraged extensive testing experience and knowledge to define
the UPS enterprise-wide testing standards, processes and
artifacts that provided a consistent and repeatable process for
all testing teams to follow.
o Defined the use and standards for enterprise-wide test tools (HP
Quality Center, QuickTest Pro and LoadRunner).
. Managed a staff of 64 (eight supervisors and 56 consultants) business
analysts and quality assurance testers.
o Created a quality assurance test lab for Product and
Implementation Validation testing of more than 30 applications
that run the world's largest automated package sorting hub to
ensure they function together seamlessly per the business needs.
o Defined the business and functional requirements for the
domestic and international scanning systems to support the
business needs of the automated hub.
o Successfully managed and implemented four or more application
releases per year involving thousands of business and functional
requirements and up to 3000 test cases in a single release.
. Managed a staff of 14 (six supervisors and eight consultants) quality
assurance testers.
o Planned, developed and executed a Product and Implementation
Validation test plan to implement the Netline (Lufthansa
Airlines) suite of airline operations control modules into the
UPS network. Involved testing the interfaces of more than 20
existing and new applications and coordinating with multiple
cross-functional teams. The system was successfully implemented
on time, within budget and with no significant defects.
. Managed a staff 27 (five managers and 22 supervisors) business
analysts.
o Managed multiple complex projects of varying sizes while
adhering to project management fundamentals to deliver software
and other projects on time, within budget while meeting and/or
exceeding business needs and end user functionality
expectations.
o Successfully integrated the applications of the newly acquired
business (Menlo) into the UPS network seamlessly by using
business analyst methodologies including the creation of
business process diagrams, detailed business and functional
requirements, software requirements specifications and interface
control documents.
o Defined, system tested and implemented the Global Scanning
System (GSS) that replaced obsolete scanning systems to provide
smart scanning and full visibility package tracking in the
Worldport hub. Packages loaded to the wrong destination have
been reduced by 88%.
o Defined, system tested and implemented the Global Timecard
Weekly Operation Report (GTWOR) that replaced the manual
tracking of timecards in the automated hub. Payroll corrections
and management time necessary to track work hours were
significantly reduced.
o Defined, system tested and implemented the changes necessary to
multiple applications to enable the capability to sort and scan
USPS parcels through the automated hub.
. Managed and coordinated the application and infrastructure changes
necessary for the successful introduction of the new Boeing 747-400
aircraft into the UPS aircraft fleet.
o Required integrating the project plans of over 20 cross-
functional teams, identifying dependencies and following up to
ensure milestones were met as well as documenting the
requirements for each of the effected applications. The first
747-400 aircraft was delivered and operational without any
significant IT defects.
Career Progression
Corporate Special Assignment - Portfolio Testing Practice Project (07/09 -
Present)
Promoted to Project Leader and directed the PTP core team to set the
strategic direction of all QA testing activities for the enterprise.
Defined the process to determine the portfolio "As Is" testing state to
provide the ability to measure progress toward the optimal testing state.
The optimal testing state included defining the organizational structure,
appropriate use of test tools, testing best practices (risk based),
integration with Agile development methods, test environment setup, roles &
responsibilities, training and certification program, automation guidelines
and testing effectiveness metrics, which contribute to lowering the cost to
serve, increasing quality and productivity, improving speed to market and
eliminating non-value added IT activities.
Corporate Special Assignment - Application Lifecycle Methodology Phase 1 &
2 (01/09 - 06/09)
Leveraged extensive testing experience and knowledge to define the
enterprise-wide testing standards, processes and artifacts that provided a
consistent and repeatable process for all testing teams to follow.
Provided the roadmap for portfolios to measure themselves using standard
testing metrics to improve their software quality and lower their cost to
serve. Created and delivered testing and QA training material to portfolio
liaisons and supporting staff. Defined the use and standards for
enterprise-wide test tools (HP Quality Center, QuickTest Pro and
LoadRunner). Required excellent collaboration and communication skills to
align all testing and QA resources to a single corporate standard.
Worldport Program Management Office (08/08 - 12/08)
Responsible for coordinating and managing the overall application
development and testing efforts for the application changes necessary for
the Worldport automated hub expansion. Provided periodic updates to senior
management on the progress of the project. All necessary functional and
capacity upgrades were successfully implemented on-time and within budget.
Airline Operations Control (AOC) - Netline Implementation (07/07 - 07/08)
Responsible for the business and functional requirements definition,
quality assurance and end-to-end testing for the integration and
implementation of the Netline (Lufthansa Airlines) Airline Operations
Control (AOC) system into the UPS airline. Managed the activities of a
team of 14 Accenture and UPS QA analysts to document the interfaces of
Netline with over 20 existing airline systems via business process flows
and the creation and execution of the Product test plan. Netline was
successfully implemented on schedule with no significant issues.
Boeing 747-400 Into-Service Implementation Team (07/06 - 06/07)
Coordinated the application and technical infrastructure changes within the
UPS airline to support the introduction of the new Boeing 747-400 aircraft
into the UPS fleet. Consolidated and maintained the project plans and
requirement changes for over 60 applications that required changes to
accommodate the new aircraft. Held regularly scheduled status meetings with
all impacted cross-functional project teams as well as periodic checkpoint
reviews with senior management to ensure project stayed on schedule and
within scope. Required strong project management and interpersonal skills.
All applications successfully completed their updates prior to the
delivery of the first 747-400 aircraft and were within budget.
Worldport Systems Engineering (09/05 - 06/06)
Managed the activities of five managers and 21 supervisors within the
Worldport Systems Engineering department. Responsible for all business
analysis activities to support the Worldport automated hub. Successfully
opened the Worldport Freight Facility (WFF) by integrating Menlo
applications into the UPS environment. Worked closely with senior
management to define strategic direction and scope of projects and
communicate tactical direction to team members. Responsible for the
continuous process improvement of the systems and implementing application
enhancements to those systems. Utilized project management skills to
deliver complex, large-scale projects on time, within budget and that
satisfied the business needs.
Worldport Systems Engineering (1/03 - 08/05)
Managed a team of nine systems engineers to develop the new Worldport
Global Scanning System (GSS) and supported all Worldport domestic and
international scanning systems. First release of GSS was successfully
deployed in Worldport with international functionality, which replaced the
obsolete OPSCAN system. Created business process flows and diagrams,
defined the business and functional requirements and developed the Systems
Requirements Specifications and Interface Control Documents to support
these requirements for six applications. Created the foundation for the
eventual implementation of GSS with domestic functionality. Maintained the
project plan and oversaw the creation and execution of the System Test plan
to ensure the system met the requirements. Coordinated all systems
engineering efforts for the successful deployment of the Global Timecard
Weekly Operation Report (GWTOR) in Worldport.
Hub2000 Project (12/99 - 12/02)
Promoted to Systems Engineering Manager to assist in the systems
integration and quality assurance efforts on the Hub2000 (Worldport)
automated hub project. Responsibilities included managing design and
testing activities for eight UPS supervisors and 32 consultants to ensure
30 separate applications worked together seamlessly. Developed the testing
processes and procedures used by the Business Assurance Testing lab that
are responsible for Product testing. Worked with New Jersey and Louisville
application teams to design necessary changes to domestic and international
systems. Created business process flows and diagrams and specified the
business and functional requirements that supported the automated sorting
of packages. Defined the systems specifications and interface control
documents for the changes to all impacted domestic and international
applications. Coordinated the quality assurance process to ensure all
systems were designed and coded according to the requirements. Responsible
for the quality assurance project plan to ensure the project remained on
schedule. Assisted in the requirements change control process to ensure
minimal impact on the project schedule. Presented regular updates to
senior management on the status of the project.
Air Group Project Planning (7/99 - 11/99)
Developed and maintained project charters, project scopes and project plans
with assigned tasks for several concurrent large-scale projects.
Communicated the ongoing status of each project with its stakeholders.
Identified barriers and determined means to remove such barriers to ensure
successful completion of each project.
Air Group Technical Support Group (5/97 - 6/99)
Supervised the activities of 16 technicians that supported the computer and
communications needs for the Air District hub. Coordinated the
implementation of over 20 new computer systems and facility upgrades
ranging in cost from $25,000 to over $2.5 million into the hub environment.
Special Assignment - UPS Passenger Operations (10/96 - 4/97)
Coordinated the design and documentation of the procedures necessary to
convert jet aircraft from cargo to passenger configuration. Project
involved performing work measurement of the conversion, determining optimal
ergonomic job setup, facility and equipment layouts for storage and
training at five air gateways.
Air Group Systems Integration - AHCS/PLD Interface (6/95 - 9/96)
Coordinated the systems integration activities of IPLD with AHCS to provide
real-time package tracking within the Air District hub. Areas of
accountability included the creation and maintenance of the project plan,
feasibility study, documentation of system requirements and specifications
and coordination of application testing for quality assurance. Additional
responsibility included field testing and final system implementation.
Air District Industrial Engineering (6/93 - 5/95)
Developed logistical operating plans for the entire overnight package
delivery network routing through Louisville and managed disconnected
business functions into a single business plan. Additional activities
included determining least cost alternatives for operational improvements,
implementing marketing initiatives, discerning operational constraints and
negotiating business process improvements with various departments.
Aircraft Maintenance Systems Integration (12/91 - 5/93)
Contributed to the development of a leading edge technology aircraft
maintenance computer system. Project involved a client/server solution and
a distributed network of 100+ UNIX-based workstations worldwide. Developed
a graphical user interface front-end to integrate several independent
systems including several ERP modules and various mainframe applications.
Air Region Industrial Engineering (6/88 - 11/91)
Contributed systems expertise in the evaluation and eventual implementation
of American Software Incorporated (ASI) Enterprise Resource Planning (ERP)
inventory control, purchasing and accounting modules for aircraft
maintenance parts. Responsibilities included developing an integration
plan, working with ASI application programmers to make necessary
modifications to the modules to fit our operation, performing quality
assurance on these changes and training the end users.
Formal Education
Master of Arts - Computer Information Management, May 1996
WEBSTER UNIVERSITY, Jeffersonville, Indiana
Bachelor of Science - Industrial Engineering, May 1988
PURDUE UNIVERSITY, West LaFayette, Indiana
Contact this candidate