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Customer Service Quality Control

Location:
2301, United States
Posted:
May 25, 2010

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******* Austin ***************@*******.***

*** ******* **** ***** ******** MA 02301 (774)

***-****

OBJECTIVE

To obtain an entry-level position within the human resource field which

will allow me to demonstrate my interpersonal, organizational and time

management skills while further enhancing your agency reputation for

excellence.

EDUCATION

Colorado Technical University

Online Degree

Participating in Bachelor Degree for Business Administration

Present

Training Resources of America Incorporated

Brockton, MA.

Comprehensive Integrated Employment Services

Present

> Participating in a program designed to refine job readiness abilities and

enhance skills such as: communication, problem solving and decision-

making enabling for a smooth transition into the workforce.

Colorado Technical University

Online Degree

Associate Degree Business Administration

2007 ~ 2009

Certificate in Business Management

2009

EXPERIECE

Super Stop & Shop

Brockton, MA

Cashier

2006

> Provided excellent customer service ensuring customer satisfaction.

> Managed cash, checks and credit card transactions.

> Sold lottery tickets and cigarettes, accurately cashed checks and made

returns.

Rainbow Apparel Boston, MA

Sales Associate

2006

> Dressed mannequins and designed displays.

> Assisted customers with purchases and returns.

> Maintained security on premises as well as on merchandise.

McDonald's

Roxbury, MA

Cashier / Food Service

2005 ~ 2006

> Prepared food quickly and accurately in a friendly manner.

> Maintained cleanliness of restaurant.

> Managed cash and credit card transactions.

Southern Bell Communications

Waltham, MA

Customer Service Representative

2005

> Performed quality control maintaining customer satisfaction.

> Sold company packages to valued customers.

Friendly's Ice Cream Parlor

Waitress 2004 ~ 2005

> Prepared and served meals and deserts in a timely manner.

> Maintained cleanliness of store.

Wal-Mart Superstore

Brockton, MA

Supervising Customer Care Representative

2004

> Supervised staff of customer care representatives

> Resolved customers concerns including returns, damaged goods and

complaints.



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