Project Manager Customer Service

Sherice Kennedy-Charles, MPM

**** *. *** **** ****** ( Compton, CA 90221 ( Tel: 310-***-**** (

Email: *******@***.***

Project Management Leader

Senior level IT Project Manager with extensive experience in overseeing and

monitoring the performance of large-scale technical business solutions

utilizing project management methodologies and lifecycle skills. Build

productive relationships with internal departments, and clients alike to

ensure successful project completion within budgetary constraints; provide

exceptional customer service to facilitate business development

initiatives. Strong research and analytical skills result in the

identification and implementation of cost effective solutions. Recognized

as a proactive and committed leader with exceptional interpersonal verbal

and written communication skills. Core Competencies Include:

Strategic Planning & Management . Business Analysis . Consultative

Skills

Test Plan Development & Oversight . Client Relationship Management .

Team Management

Professional Experience

AFFILIATED COMPUTER SERVICES, INC. - Long Beach, Ca 2002-2010

SENIOR PROJECT MANAGER

FUNCTIONED AS PROJECT MANAGEMENT SUBJECT MATTER EXPERT, CONDUCTED

COMPREHENSIVE PROJECT DISCOVERY MEETINGS, AND DEVELOPED IN-DEPTH BUSINESS

ANALYSIS DOCUMENTS, INCLUDING COMPLETE ROI, COST, AND BENEFITS ANALYSES FOR

ONE OF THE LEADING PROVIDERS OF BUSINESS SOLUTIONS. IMPLEMENTED PROJECT

PLANS, COLLABORATING WITH CLIENTS AND INTERNAL DEPARTMENTS ALIKE TO ENSURE

PROJECT PLANS AND TIME SCHEDULES WERE MET. SUPERVISED PROJECT TEAM MEMBERS

IN ISSUES IDENTIFICATION AND REMEDIATION. MANAGED VENDORS, CREATED TEST

PLANS, AND MAINTAINED ISSUE AND QUALITY ASSURANCE LOGS.

Selected Accomplishments:

. Implemented lender branded Apply Online Web software for federal and

private student loan processing, increasing loan origination volume

and revenue.

. Managed resource schedules, time management plans, and calendars for

IT implementations and development and production systems.

. Identified, analyzed, and recommended business needs, and worked

collaboratively with clients to implement processes.

. Created details, user bulletins and instructions, and user procedures

for functionality.

. Coordinated move to development and production documentation,

conducted post implementation reviews, and developed weekly status

reports for management and team members.

. Participated in focus groups, evaluated project requirements, work

plans, system design modifications (SDM), and system design requests

(SDR).

PITNEY BOWES, INC. - Los Angeles, CA 1996-2002

SENIOR ACCOUNT MANAGER

SUPERVISED A SALES TEAM OF EIGHT PROFESSIONALS FOR A LEADING MANUFACTURER

OF SOFTWARE AND HARDWARE AND A PROVIDER OF SERVICES RELATED TO DOCUMENTS,

PACKAGING, MAILING, AND SHIPPING. PREPARED QUOTES, PROPOSALS AND

LEASE/PURCHASE PORTFOLIOS FOR SOFTWARE AND HARDWARE EQUIPMENT SOLUTIONS.

NEGOTIATED PRICING AND SECURED NEW CONTRACTS. TRAINED STAFF ON SPIN-SELLING

TECHNIQUES AND IN THE OPERATION OF CORE PRODUCTS AND SOFTWARE APPLICATIONS.

COMPLETED LEASE VERSUS PURCHASE SUMMARIES AND CALCULATED MONTHLY/ANNUAL

COST OF CURRENT EQUIPMENT AND JUSTIFY NEW APPLICATION SOLUTIONS.

IMPLEMENTED MAILING, SHIPPING AND ADDRESSING SOFTWARE APPLICATIONS AND

HARDWARE SOLUTIONS TO SMALL AND LARGE CLIENTS AND PROVIDED PROJECT

MANAGEMENT SKILLS AND TECHNIQUES FOR EACH APPLICATION WITHIN THE SALES

CYCLE.

Selected Accomplishments:

. Secured orders while educating staff and customers on how to increase

revenues and reduce operating costs by utilizing Pitney Bowes product

and service applications; achieved 138% sales quota through the use of

exceptional account acquisition and customer service methodologies.

. Awarded "Account Representative of the Month and Year" for exceptional

sales.

Sherice Kennedy-Charles, MPM - Page 2

Tel: 310-***-**** ( Email: *******@***.***

.

Professional Experience Continued:

NORTHROP GRUMMAN CORPORATION - PICO RIVERA, CA 1990-1996

ADMINISTRATIVE ANALYST

PREPARED AND RESPOND TO RFQ'S AND RFP'S FOR HARDWARE AND SOFTWARE

PURCHASES, CONDUCTED RESEARCH AND DATA ANALYSIS, SUMMARIZED FINDINGS, AND

PROVIDED WRITTEN RECOMMENDATIONS TO MANAGEMENT. COORDINATED AND

managed the planning and implementation of various projects, prepared cost

and budget analysis, and authored marketing proposals. Tracked progress and

deadlines, and bench marked project status. Level 3-security clearance.

Negotiated vendor and department contracts for equipment and services and

provided administrative support to vice president and organization

management.

Education & Certifications

University of Phoenix, Gardena, CA

Master of Business Administration in Information Technology Management,

2002

University of Phoenix, Torrance, CA

Bachelor of Science in Business Administration, 1995

University of Phoenix, Torrance, CA

Marketing Certificate, 1995

IPMC - Board Certified Master Project Manager (MPM)

Technical Skills

MICROSOFT OFFICE SUITE, MS PROJECT, MS VISIO, MS SHAREPOINTE

Contact this candidate