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Customer Service Human Resources

Location:
Cedar Rapids, Iowa, 52404, United States
Posted:
May 25, 2010

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****** ****, PHR

**** **** ****** **, *** *, Cedar Rapids, IA 52404

Cell 563-***-****, Home 319-***-****

Email: ***********@*****.***

SUMMARY OF SKILLS AND ABILITIES:

*Knowledgeable in employment practices and law-continuing education and SHRM membership, as well as PHR Certification.

*Administered workers compensation and benefit programs for several employers.

*Proven customer service skills-business owner and manager for a women’s clothing store.

*Excellent communication skills, both written and verbal-managed a company newsletter at two employers and multiple handbooks and affirmative action plans.

*Organized and self-motivated-started my own business and returned to college for a degree.

*Experienced and proficient on computers-classes for Microsoft Software and have utilized computers in employment since 1979.

*Possess a common-sense approach to problem solving and conflict resolution.

*Completed a Bachelor of Science Degree while working full-time.

*Quality Assurance Internal Auditor for a Data Management Company.

*Trained in Good Clinical Practices at a Research Data Management Company.

*Knowledge of FDA Regulations for research studies.

*Business owner with employees and supervised at several retail locations.

EXPERIENCE:

Midwest Metal Products-Cedar Rapids, IA

Human Resources Manager – January 2009 to present

Workforce Development for 110 employees, Affirmative Action Planning, hiring process, workers compensation, benefit administration, training and development, personnel records, community outreach, temp to hire employees, and employee management.

Commercial Vehicle Group-Edgewood, IA

Human Resource Manager- May 2008 to December 2008

Hiring process, workers compensation, benefit administration, petty cash fund, payroll for 100 employees, training, personnel records, community outreach, and employee management.

CompleWare Corporation-North Liberty, IA

Human Resource Administrator-August 2007 to May 2008

Participation in the hiring process, records, documentation, new-hire orientation, community outreach, benefit administration, training, HRIS system and safety.

Quality Assurance Administrator-September 2005 until August 2007

I am responsible for internal auditing of processes and compliance with FDA Regulations for research study data collection. CompleWare is an electronic data management company for medical research studies.

Ivy’s Main Street Consignment-Elkader, IA/Ivy’s 2 Consignment, Guttenberg, IA

Business Owner – in business –1-1/2 years

Every aspect of the day-to-day running of a consignment store including: sales, customer service, financial, promotion, bookkeeping, file-maintenance, merchandising employee supervision, and community involvement (Main Street Organization-Secretary).

Intermec Technologies-Cedar Rapids, IA

Service Administration Coordinator – 3-1/2 years

Processed invoices for service depot activities and on site technician’s services. I was responsible for customer service activities regarding administration of service repairs and agreements for the company.

Integrated Networks Systems-Cedar Rapids, IA & All American Homes-Dyersville, IA

Assisting Human Resource Departments - temporary contract employment.

Worked on projects of auditing files, workers’ compensation claims processing, checked references, wage and benefit surveys and updating HRIS systems.

Gencor-Bituma Corporation, Marquette, IA- 1 year

Human Resources Assistant - Hired production employees all shifts, workers compensation management, benefits management, personnel records, attendance and vacation scheduling, Affirmative Action Planning, and assisting the General Manager with related personnel issues. Unionized facility.

Midland Forge, Cedar Rapids, IA – 5 years

Human Resources Assistant - Promoted to this position. Benefits management, workers compensation, attendance and vacation scheduling, coordination of hiring activities, new employee orientation, ISO Coordinator, personnel records, company newsletter and safety. It was a unionized facility requiring job postings, contract renewal, and production scheduling.

Receptionist/Secretary- Answered a 10-line phone system, greeted guests, processed correspondence for all departments, daily mail distribution, and other clerical functions as assigned.

EDUCATION:

PHR Certification Classes – Sponsored by local EIHRA (SHRM) Organization

Mastering Your Performance as a QA Professional - PTI International

February 2006.

Upper Iowa University, Fayette, IA

Bachelor of Science Degree in Business with a Human Resource Management Major. Graduated Cum Laude in May 2005.

Northeast Iowa Community College, Peosta, IA

A one-year, Secretarial Program, graduated with a diploma.

Multiple seminars, training, and classes on subjects pertaining to Human Resources and other business activities.

PROFESSIONAL CERTIFICATION:

Obtained Professional Human Resource Certification in December 2007.

PROFESSIONAL ORGANIZATIONS:

Employers’ Council of Iowa – Iowa Workforce Development, Cedar Rapids, IA, since 2007

HR Advisory Committee for the Corridor (Cedar Rapids/Iowa City/Coralville), since 2007

EIHRA Member (local SHRM Group) since 2009

Main Street Iowa Board Secretary – Elkader, IA

Chamber of Commerce Member – Elkader, IA

Chamber’s Retail Committee – Elkader, IA

Friends of the Library – Elkader, IA

REFERENCES: Available upon request.



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