Manager Customer Service

Glenn P Clinger III

*** **** ***** *****

Easley, SC 29642

864-***-****

******@***.***

Accomplishments:

. Reduced detention costs associated with ocean containers by 86% in

five years.

. Won Swift Fleet Excellence Award five months in a Row.

. Named Driver Manager of the Month for Specialized Divisions.

. Managed large groups of subordinates and outperformed company

expectations.

. Experience dealing with complex international supply chain operations.

. Hold both BS and MS degrees from Florida Institute of Technology.

. Six Sigma Certified.

Core Competencies:

. Proven record of working within a budget.

. Over twenty years experience in logistics and distribution.

. Major strengths in planning, problem solving and communication.

. Proficient in computer technology, including Access based TMS, WMS,

SAP, AS-400

. Working knowledge of EDI and Qual-comm.

. Working knowledge of JIT, TQM, Six Sigma and/or similar process

improvement methodologies.

. Excellent verbal and written communication skills, including ability

to negotiate and influence.

. Ability to manage and prioritize multiple responsibilities and

projects with successful, timely outcome.

. Highly effective interpersonal and communication skills across

functional areas & organizational levels.

. Work with vendors and make sure goods will be ready for pick up.

. Experience building loads and working with warehouse personnel to make

sure exported goods get loaded and deliver on-time.

. Have six year experience working with 3PL carrier.

Experience:

VF Jeanswear Dedicated Logistics, Greenville, South Carolina,

1999 - Present

Logistics Coordinator

This is the private fleet for VF Corporation the largest apparel

manufacturer in the world.

. Execute daily shipments of goods that supply Yucatan manufacturing

division.

. Schedule deliveries based on schedules downloaded SAP information.

. Plan pickup and delivery schedules for my AOR by dealing with vendors

and meeting lead times.

. Manage delivery of finished goods to distribution centers. This

requires matching the southbound sailing schedule to northbound

available loads.

. This position requires an understanding of international importing and

exporting procedures in order to make production schedules at offshore

facilities. Coordinate all the customs paperwork and trailer

deliveries with ocean carrier, customs brokers and other VF personnel.

. Directed the pick up of an estimated 43 million northbound garments

out of Panama last year.

. Solicited over 400 southbound loads from brokers this year to increase

revenue and minimize imbalance of north and southbound freight.

. Manage the movement of southbound goods that service our manufacturing

facility in Acanceh, Mexico and consistently maintain a 100 percent on

time performance.

. Managed ocean container trailer fleet and cut costs by 86% in 5 years.

Swift Transportation, Greer, SC - 1994 - 1999

Fleet Management/Planning

. Swift is one of the largest truckload carriers in the United States

. Managed large groups of over the road drivers.

. In a team environment, won the Eastern Divisions Swift Fleet

Management Excellence Award for 5 months in a row.

. Assigned to direct the operation of the K-Mart (JIT) dedicated fleet

for the entire southeastern U.S. Reported to the Vice President of

Fleet Management for the Eastern Division. The position was the

customer service contact for K-Mart, while planning and managing the

driver fleet.

. Moved to be a planner in the Sears (XOT) dedicated fleet. I worked as

a planner for time-sensitive freight.

. I volunteered to help start the auto-haul division in Greenville and

worked in this division from its inception. This fleet delivered autos

nationwide out of New Jersey and Florida ports. Profitability of this

fleet was enhanced by my ability to get backhaul loads which raised

revenues per truck from $579.00 per day to almost $700.00 per day,

while managing a fleet of drivers. I earned a driver manager of the

month award for specialized divisions while in this position.

Ryan's Family Restaurants, Easley, SC, 1992 - 1994

Restaurant Manager

. Managed the daily operation of a family restaurant.

. Opened two new units and promoted twice during my tenure at Ryan's and

managed up to 180 employees in each location.

. Prepared schedules for workers and budgeted for payroll and food cost

expenditures.

. Posted the best food cost in a 30 store region.

Pepsi-Cola Bottling Co, Clarksburg, WV 1980 - 1987

Office Manager

. Managed daily inventory of finished goods and purchased raw materials,

while working with the warehouse manager to reduce inventory related

expenses and maintain inventory to support manufacturing operations.

. Tracked movement of finished goods and raw materials between the 12

plants we maintained over 3 states.

. I directed the vending and office staff and this required preparing

budgets and schedules for these departments.

. Left to become a full time student in 1987.

Education:

M.S., Logistics Management 2003

Florida Institute of Technology, GPA:3.9

Graduated with Honors

B.S., Aviation/Transportation Management

Florida Institute of Technology, GPA: 3.52, Major GPA: 3.6

Graduated with High Honors

Professional:

. Member APICS, currently studying towards CPIM

. Member Florida Institute of Technology School of Aeronautics Alumni

(FITSA)

. Independent Consultant for supply chain issues with the Gerson Lehrman

Group for the past 3 years.

. Member of Advisory Board at Greenville Technical College for the

Supply Chain Management Program.

. Have used Excel, Access, AS 400, Qual-Comm, SAP, Attended Access Boot

Camp this covered access level 1, 2 and intro to VBA programming

. Six Sigma Certified

. Habitat for Humanity Volunteer

. Published books in 2006, 2007 and 2009

Contact this candidate