Customer Service Technician

OBJECTIVE

Seeking a challenging position as an Electronics Engineer with opportunity

for personal and professional growth

Strengths include:

. Ladder Logic, C++, Visual Basic, LabView, Assembly, and QBasic

. Highly skilled with Surface Mount Technology, familiar with PLC's

. Experience with soldering kits, replacing components, and using

soldering tools

. Demonstrated ability to Troubleshooting and repair of AC/DC circuits,

digital and analog devices

. Ability to read schematics and the usage of Oscilloscopes,

Multimeters, RF communication equipment and function generators

. Excellent interpersonal skills and dedication to customer service

. Highly motivated, ability to lead and motivate

EXPERIENCE:

ITAMAR MEDICAL-Framingham, MA 2007 - 2008

Customer Service Technical Support/IT

. Provided comprehensive technology support and repair to all users

. Maintained and repaired office systems

. Prepared laptops for Sales Representatives

. Kept Stock of reconditioned laptops and paraphernalia

. Managed devices that were distributed to other employees

. Tested and Diagnosed watch-Pat 100 device

REEL VEGAS SLOTS-Warwick, RI 2005 - 2007

Slot Machine Technician

. Educated customers on the proper used of equipment

. Cleaned, repaired and refurbished non-working slot machines for sale

. Serviced machines at customer's house

. Setup appointments to meet with customers

. Performed quality service inspections on machines

SOLECTRON GLOBAL-Seekonk, MA 2005 - 2006

Customer Service Technician

. Educated customer on phone functionality

. Determined customer issue with phone

. Verified weather or not customer handset needed replacement/upgrade

JIFFY LUBE-Weymouth, MA/Warwick, RI 2003 - 2005

Lube Technician

. Performed general vehicles maintenance

. Communicating with lower bay to perform service

. Maintaining stock and keeping a safe work environment

EDUCATION/AWARDS

New England Institute of Technology Warwick, RI

Bachelor Degree, Electronics Engineering Technology 9/2007

. Electronics Shop Student of the Year Award

. Gold Metal Winner in Skills Vica USA District Level Competition in the

field of electronic applications

. Bronze Metal Winner in Skills Vica USA Local level Competition in t

the field of electronics

. Costumer Service Award - Jiffy Lube Regional Customer Service Award,

2003 and 2004

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