Customer Service Technical Support
Resume:
Chatsworth, CA ****1
Phone: 818-***-****
E-mail: **********@*********.*** Ara Yetenekian
A career that promotes learning and growth for mutual benefit.
Objective
Summary of Proven management/leadership qualities as well as teamwork skills.
qualification
s Able to assess and take charge of projects and tasks.
Knowledge of hardware, DOS, Windows 9x, ME, NT Server/Workstation,
2000, XP, Mac O/S through O/S X, Eudora, Reflections, and
Microsoft Office.
Knowledge of network cabling, network printers, routers, hubs,
TCP/IP, LAN.
Certification Data Migration, Symantec Ghost, Norton Antivirus.
s Ability to resolve conflicts between hardware and software.
01/10 Dell DMS (NON_DSP) Client Softskills Certification
05/07 CompTIA A+ Certification
06/99-02/00 United Education Institute
Education Van Nuys, CA
Network technology, hardware, DOS, Windows 9x, NT
Server/Workstation.
Routers, Switches, Hubs, Cabling, LAN, TCP/IP.
Built and upgraded systems.
Graduated with a GPA of 3.98.
02/09-12/09 Compucom - The Walt Disney
Company Burbank, CA Computer / Refresh Technician
Imaged and deployed new systems and migration of all data for the
Professional end user.
experience Installed and configured user software such as LBE backup, Credant
Security, MacAfee antivirus, Adobe Photoshop, Office, AutoCAD,
hummingbird, and a wide range of other programs used by various
different departments.
Diagnosed and repaired all hardware and software related issues on
both desktops and laptops.
Utilized Peregrine Service Center to track, update and complete
all computer repair requests.
Resolved all related network issues, WAN/LAN, as well as Wireless
Networks and
Wi-Fi technology.
Configuration and installation of network printers.
Customer service skills
01/05-10/08 Innovative Employee Solution -
L.A.U.S.D. Van Nuys, CA
Network Technician
Technical support for end users.
Respond to trouble calls to resolve computer hardware, software,
connectively, and Network issues.
Onsite diagnoses and repair of hardware and software for PCs and
Macs.
Installation of hardware and software on PCs and Macs.
Configuration of TCP/IP for PCs, Macs, both static and dynamic.
Configuration and installation of network printers.
Troubleshooting and technical support for Network issues, PCs,
Macs.
Customer service skills.
09/02-01/05 Adelphia Communications
Van Nuys, CA
Broadband Data Technician
Technical support for both customers and field personal.
Made contact with customers scheduled for pending trouble calls to
resolve computer hardware, software, connectively, and Network
issues prior to dispatching Service Technicians to their homes.
Onsite diagnoses and repair of hardware and software for PCs,
laptops and Macs.
Installation of hardware and software on PCs, laptops, and Macs.
Configuration of TCP/IP for PCs, laptops, and Macs, both static
and dynamic.
Configuration of Microsoft Outlook, Outlook Express, Eudora, and
Netscape Mail.
Troubleshooting and technical support for Network issues, Routers,
PCs, Macs, and laptops.
Conduct training for Customer Service Representatives and field
personal to further their knowledge of the Powerlink Broadband
service.
Customer service skills.
03/01-06/02 Outsource Technical - Adelphia Communications
Los Angeles, CA
Supervisor of Broadband Installations
Coordinated, supervised, and was in charge of 40 computer
technicians on three shifts for migration of approximately 12,000
end users from the @Home Network to the Powerlink Network.
Managed and supervised 12 to 25 field computer technicians for
broadband installations.
Installation of hardware and software on PCs, laptops, and Macs.
Configuration of TCP/IP for PCs, laptops, and Macs, both static
and dynamic.
Configuration of Microsoft Outlook, Outlook Express, Eudora, and
Netscape Mail.
Troubleshooting and technical support for Network issues, PCs,
Macs, laptops, and customer service skills.
04/00-03/01 TekSystems - Adelphia Communications
Los Angeles, CA
Lead Computer Technician/Networking
Managed and supervised 12 to 25 field computer technicians for
broadband installations.
Installation of hardware and software on PCs, laptops, and Macs.
Configuration of TCP/IP, LAN, for PCs, laptops, and Macs, both
static and dynamic.
Configuration of Microsoft Outlook, Outlook Express, Eudora, and
Netscape Mail.
Troubleshooting, technical support for Network issues, PCs, Macs,
laptops, and customer service skills.
02/00-03/00 (Externship) Cinahl Information Systems
Glendale, CA
Computer Technician
Set up systems / TCP/IP / e-mail accounts.
Worked with network, server, and workstations.
Installation of hardware and software.
Uploaded and downloaded using FTP systems.
Troubleshooting / Eudora, Reflections, Windows 9x, NT
Server/Workstation.
Virus protections.
Reference available upon Request
Contact this candidate