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Insurance Manager

Location:
Allen, Texas, 75013, United States
Posted:
May 26, 2010

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****** michelle *******

**** ******** ** ? Allen, TX 75013 ? (972) ***-**** ?

******@*******.***

EDUCATION

The University of Texas at Dallas

B.S., Business Administration (August 2008)

Study Abroad, Richmond University in London, England (Spring 2008)

SKILLS

Communication/Client Relations

. Managed difficult customers by listening, relating, and conveying

options effectively

. Mediated between underwriting, claims, and clients

. Built and maintained a loyal client base through personal attention,

quality service, and consistent follow through

. Collaborated with underwriting, claims adjustors, and district office

to ensure proper procedures

Organization and Leadership

. Trained and supported new producers on insurance products and agency

procedures

. Systematized business operations to maximize productivity

. Tracked progress towards business goals and discussed course of action

with team

. Mentored high school student improving grades, focus, and commitment

skills

Research and Planning

. Interviewed new and existing clients to assess their individual needs

and provided best solution

. Investigated individuals and businesses using various resources to

verify accuracy

. Evaluated client policies for upgrades and additional discounts by

compiling and analyzing reports

. Resolved account problems by exploring options and implementing best

resolution

. Analyzed agency's production performance and initiated ideas to meet

goals

Technical Skills

. Demonstrated the ability to quickly learn and apply new hardware and

software applications

. Software: Microsoft Word, Excel, Publisher, PowerPoint, QuickBooks Pro

2005

. Operating Systems: AS 400, Farmers Agency Dashboard

BUSINESS EXPERIENCE

Licensed CSR-Farmers Insurance

June 2009-Present

Bob Moore Insurance Agency- Plano, TX

Agency Owner-Farmers Insurance

June 2008- May 2009

****** ******* Insurance Agency- Dallas, TX

Agency Manager/Licensed CSR- Farmers Insurance

December 2004-December 2007

Lee Travis Insurance Agency- Plano, TX

Agency Manager/Licensed CSR-Farmers Insurance June

2001-December 2004

LaQueta Foust Insurance Agency - Spring, TX Part-

Time December 2007-Present



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