Sales Technical Support

Gloria K Walker

**** ******** ***** ***. # **** ? Houston, Texas 77007

281-***-**** ? *************@*****.***

Objective

To pursue a career in a growing medical profession that will allow me to

utilize my Biology degree, sales and technical support experience, and

interpersonal skills to develop and continuously expand a quality customer

base.

Employment

Randox Laboratories-Clinical Diagnostics June 2006-May 13, 2010

Houston, Texas

Biochip Product Specialist (Sales Role June 2006-October 2008)

Specialized in immunodiagnostic sales

Assisting general sales representatives in multiplex immunoassay analyzer

sales

Researched many new markets, such as forensic toxicology and colorectal

cancer research to generate leads in my new sales territory, California

Performed cold calls, set up appointments, performed demonstrations of our

analyzer, generated quotations, dealt with customer contracts in the pre-

sale process.

Presented and exhibited at many conferences such as Society of Forensic

Toxicologists, California Association of Toxicology

Technical Support Specialist (October 2008-present)

Oversee technical support for biochip array products in North America &

Caribbean

Providing application support, by being in constant contact with all

customers

Performing demonstrations and assisting sales staff in the pre-sale process

Organizing engineering call outs to customer sites

Conduct installations and train lab staff on multiplex biochip analyzers

Will conduct international installations as needed for example UAE.

Support our service contracts worth 560,000.00 in US and Canada for 2008

Accomplishments

Sold the first Immunoassay analyzer on the west coast, valued at 250,000.00

Nominated for best participation at our company's International conference

February 2008 Northern Ireland.

Being invited to speak at the California Association of Toxicologists March

2007.

Perfected and customized my own training for the investigator and evidence

analyzers for the US.

Wrote the instructional guide for all operators that was then instated

through out the company worldwide

Number of US instrument placements increased 250% since date of employment

Research student-University of Redlands,CA

September 2005- April 2006

Worked with K.Lactis yeast on fixing a mutated gene in the cell division

cycle

Education

University of Redlands, Redlands,CA - May 2006

B.S. in Biology

University of Redlands, Salzburg, Austria- May 2005

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