Quality Control Engineer

WILLIAM M. CARTER

**** ********** **** **. *: *02-365-

4362

Louisville, KY 40241 C: 502-712-

2882

Email: ****.**********@****.***

OBJECTIVE

Operational management position utilizing my broad based experience and

education in manufacturing, service, quality management, material

management, and finance for the purpose of controlling operation costs,

improving methods and overall efficiency.

SUMMARY OF QUALIFICATIONS

. Shop Operation Manager for 800+ employees with Revenue of $200MM.

. Directly / indirectly managed 19 salaried employees (Business Team

Leaders, Process Engineers, Quality Control Engineer, and Material

Control Specialist).

. 10 years Environmental Health and Safety experience in Service

Business.

. 12 years experience in consumer service.

. Team development leadership for hourly and salary team members.

. 8 years Quality Control experience.

. Seized technical leadership for processes, Incident Command Training.

. ISO lead auditor / Quality team development.

. Call center management.

. Project leadership for two startup operations.

PROFESSIONAL EXPERIENCE

GENERAL ELECTRIC COMPANY, Louisville, KY 1998-2009

Environmental Health and Safety Leader

. Led safety program for 1,200 Service Technicians across the country.

. 20% continuous reduction in at-fault vehicle collisions with savings

of $600,000.

. Injuries reduction of 30% with savings of $1.2 MM and productivity

savings of $800MM for Microwave lift project. Receive Corporate Safety

Award.

. Led Weekly Attack Team Process for in-depth investigation on all

injuries driving many corrective action improvements.

. Facilitated and trained technicians in Smith Defensive Driving

Techniques. Responsible for 100% completion of Compliance Training

every year.

. Implemented and led "How is My Driving," Technicians' uniform

purchase, and Safety Glasses programs.

. Supervised four EHS Specialists.

. Led safety committee to drive safety improvements throughout the

entire business.

FRIGIDAIRE HOME PRODUCTS - Electrolux; Orangeburg, SC 1998

Shop Manager, Chassis Department

. Managed 6 salaried and 140 hourly employees.

. Coached team to exceed production, quality, materials productivity,

communication, and development goals.

. Developed and implemented plan to eliminate limitation in the process

for equipment and operator restraints to increase production by 25%.

. Created a compliance culture of utmost integrity and encouraged open

exchange of thoughts that made individuals feel Empowered to do what

is best for the business and know that they will Own the outcome.

. Provided leadership for the following teams: Steering Committee,

Transition Team, Production Planning Team.

WILLIAM M. CARTER Page 2

ADVANCE SERVICES, INC., Memphis, TN 1995-1997

Vice President - Service Management / Service Operations

. Directly managed 5 Developers, 2 Administrative Assistants, and 250+

Associates.

. Generated $1.5MM of Revenue for GE Appliance from GE Medical for call

taking services.

. Responsible for $4.9M cost budget and a $25M contract sale for 1997.

. Led team effort of improving service contract sales from $3.2M to

$24.8M.

. Responsible for call-taking for GE Factory Service, Consumer

Relations, and GE Medical. This group became the premier group within

ASI.

. Coached team to exceed measurements in the areas of answering rates,

customer complaints reduction, calls per staff hour, and cost per call

while maintaining budget requirement.

. Increased answer rate from 92% to 98% utilizing flexible work

schedules and increase job retentions.

GENERAL ELECTRIC COMPANY; Decatur, AL/Cicero, Il 1979-1995

Plant Manager, Night Shift

. Managed 19 salaried and 700 hourly employees.

. Coached the second shift team to exceed production, quality, materials

productivity, communication, and development goals.

. Led the hiring process for 200 additional employees, leading to

revenue increase of $50MM.

. Developed and implemented plan to eliminate limitation in the process

fro equipment and operator restraints to increase production by 25%.

. Created a compliance culture of utmost integrity and encouraged open

exchange of thoughts that made individuals feel Empowered to do what

is best for the business and know that they will Own the outcome.

. Led the introduction of the 17/18 products on second shift and

exceeded all expectation and goals.

. Provided leadership for the following teams: Steering Committee,

Transition Team, Production Planning Team, and Second Shift Quality

Team.

Unit Business Team Leader - 14'/16' Refrigerators 1990-1992

Process Engineer 1989-1991

Quality Control Engineer / Director Quality Circles 1980-1988

Manufacturing Management Program 1979-1980

EDUCATION / PROFESSIONAL DEVELOPMENT

Masters of Business Administration, Finance, Roosevelt University,

Chicago, IL 1986

Bachelors of Science, Industrial Management, Purdue University, West

Lafayette, IN 1978

REFERENCES UPON REQUEST

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