Manager Customer Service

*** ********* *** . **********, ** *****

Phone 732-***-**** . E-mail *********@*******.***

Philip Costales

Seasoned professional with diverse experience and solid background in

manufacturing management. Offer outstanding team leadership, conflict

resolution, and time management. Organized and discipline; well-develop

interpersonal skills and the ability to motivate and direct others in a

supportive, cooperative team environment. Business administration and management

expertise: coordinate with management, cross functional teams and vendors in the

execution of daily tasks and functions. Generate and maintain records and

reports, secure equipment and supplies, and comply with all administrative and

district policies and regulations. Bringing 15+ years of experience as follows:

Quality Assurance, TQM

Customer Service

Risk Management

KPI's, CIWG

Cost Reduction & Budgeting

Food Safety Manager

Lean Manufacturing

Safety Champion

Employee Relations

Process Improvement

Continuous Improvement

Six Sigma, Kaizen, 5's

Achievement

Ford Motor Company: Transition of 2 departments from mass production to lean

manufacturing. Cost savings of sealer usage by 7%. Implementation of 5's into 3

departments. Cost savings of damage goods from vendor & improve overall quality of

delivery with a yearly savings of $25,000. Introduce Continuous Work Improvement

Groups in 2 departments.

Kraft Foods: Improve production yield from 85% to 96% within 10 months on the Animal

Crackers Production Line. Improve production yield by 3.5% within 3 months of Premium

Crackers Production. Assisted in yield improvement of Oreo Lines by overall 7%.

March 20, 2002 State of New Jersey Commendation Medal awarded for 'Outstanding

Achievement' in Support of Homeland Security as the result from the terrorist attack

on September 11, 2001

Cadbury Schweppes: Improve yield efficiency and reduce waste by implementing and

improving current processes.

professional experience

Operations Supervisor, Kinder Morgan. April 2008 to March 2009

Introduce new procedures and SOP's. Created training guides and reference

manuals for new hires. Created new schematics of tanks, pipelines, headers, and

inbound/outbound dock transfers, and area lay outs. Oversee operations of all

petroleum transfers via pipeline, barge, or ship

Plant Shift Supervisor, Captive Plastics. July 2007 to March 2008

Oversee operations of 4 departments during the off shift. Cost effectiveness of

labor utilization based on production schedule including payroll. Warehouse

management during off shifts. Introduction of new PPE's.

Production Manager, Costco Wholesale Packaging Plant. January 2006 to July 2007

Monitor production work flow, scheduling production, inventory management.

Adjusted and created line lay outs for maximum utilization of labor and

efficiency. Improve and redesign current equipment lay out with the introduction

of robotic packaging while minimizing overhead. Staff of 2 area supervisors, 7

line supervisors, 2 indirect support employees, and up to 150 employees including

contract employees. Co-manager of the R&D department, interaction with corporate

buyers, launch of new store items and promotions.

Operations Manager, Cadbury Schweppes. November 2004 to January 2006

Provide direction and facilitation of all production line Team Leaders including

Production Manager, 45 hourly employees including warehouse and maintenance.

Administrative duties such as reviewing work performance, communication meetings,

CPI, KPI's, Yield Analysis, Continuous Improvement Work Groups, and HAACP.

Direct all plant activities, performance management, development, counseling,

training to support continuous improvement, completing projects, plan meetings

with staff & upper management. Monitor inventory and coordinate with vendors on

deliveries during the off shifts.

Production Supervisor / Safety Champion, Kraft Foods North America. January 2003

to November 2004

Implementing new process, enforcing GMP's, HACCP, & Packaging Safety Facilitator.

Monitor production and employee performance. Improve current production systems

to increase hourly count.

Team Leader / Production Coordinator, Ford Motor Company. May 1993 to Nov 2002

Coordinate work group meetings, conduct cycle counts and maintain material

inventory levels by utilizing MIN/MAX system. Organize and tagged damage

products during production and perform follow up reporting. Maintained FPS

principles consisting with visual aids, safety, cost per unit, and time injuries.

Maintain SQDCME board on group progress and tracking any issues that arise

regarding equipment, inventory, quality, safety, cost per unit, quality process

sheets, synchronize material flow, environmental, and after action reports.

Quality containment and inspection. Weekly, Bi-Weekly, and Monthly reports.

Training new operators, familiarization of the new model launches and job

allocations. Edison Assembly Plant was ISO 8000, 8001, 9000, 9001, 9002, 10000,

& 14001 Certified.

education & Certification

July 2006, American Institute of Food Safety, Monroe Township, NJ

Food Safety Manager.

June 8, 2005, Eco Lab Food & Beverage Sanitation, Carteret, NJ

Sanitation Process.

April 2005 to July 2005, Dale Carnegie Course, Lincroft, NJ

Effective Communications and Human Relations, Build Greater Self-Confidence,

Strengthen People Skills, Enhance Communication Skills, Develop Leadership

Skills, and Improve Our Attitudes.

March 2004, Kraft Foods LPK, Rye Brook, NY

Employment law for managers, human resources, coaching, delegating, developing,

and manage conflict, create effective performance goals & standards, communicate

effectively with others through out a variety of day-to-day situations, manage

the effects of change on employees and teams, situational leadership, managing

performance.

Sept 2003, Kraft Foods BTU, East Hanover, NJ

Flour functionality, operation technical procedure, finish product sensory

evaluation, shelf life moisture, chemical leavening, yeast & lactic fermentation,

value engineering, flour milling, fats & oils, low trans, compound & cocoa,

process variation reduction, mixing, forming, baking, and Kraft quality programs.

Nov 2002, Ford Motor Co. United in Diversity, Edison, NJ

Diversity program for a multicultural workforce.

July 2001, North American Education Training & Development, Edison, NJ

6-Sigma Green Belt, Lean Manufacturing, 5's

Sept 1997 to May 2000, Middlesex Cty College, Edison, NJ

Business Management

April 1997, Middlesex County College, Edison, NJ

Institute for Management & Technical Development

Excel, On the Job Training, Train the Trainer

September 1991-1993, Berkeley College, West Paterson, NJ

Business Management

June 1989, Academy of Health Science, San Antonio, TX

Medical / Safety Specialist

software knowledge

SAP System, Panasophic, NPAudit, IBM AS400 Client Access, Word, Excel, Power

Point, Microsoft Outlook, Kronos, Microsoft Project, Lotus Notes, Down Time

Manager, NetTerm, Time Force, Gallahad, Dock Scheduler

awards received

US Army 1988-2002 US Air Force 1997 Combat Medical

Specialist/Flight Medical Technician

Retired/Veteran

National Defense Medal, Army Achievement Medal, Merit Award (5 times awarded),

Good Conduct Medal (4 times awarded), Army Service Ribbon, Air Force Service

Ribbon, Arm Forces Service Ribbon, Desert Storm Service Ribbon, Governor's Unit

Citation Award, Army Reserve Achievement Medal, Certificate of Appreciation (2

times awarded), NJ Commendation Medal, Operation Noble Eagle Letter of

Appreciation (Task Force Vigilant Hawk), National Defense Medal with Oak Leaf

Cluster awarded for September 11, 2001 (Operation Noble Eagle).

languages

Bi-Lingual: English and Spanish

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