Customer Service Representative

Yani Robertson

**** *. ******** **. ***. # ***

602-***-**** cell

***.**********@*******.***

Objective : My objective is to gain employment with a company that will fully utilize the skills, experience and

professionalism I have acquired from my employment background. To advance and excel within an establishment that fits my

professional persona as I display my traits as a valuable asset as well as a self starter full of initiative. Assist my employer with

an increase in business, production, growth, and ideas. I am easily trained and motivated, viewed by myself and past employers

as an excellent, punctual efficient customer service oriented employee. Well versed in people interaction, I am more than able to

perform outstanding in fast paced environments in a group or by myself while still enforcing company policies and procedures

throughout all my business transactions.

Employment History

Walgreens Pharmacy Operations, Tempe, Az.

Center Utility Specialist 08/2009- 12/2009

Provided data entry for the pharmacy operations system, processing medical scripts to be filled, and dispensed medication

through an automated machine to be mailed out to subscribers of the pharmaceutical mail service, verifying doctor information

and prescription clarifications as well as pharmacists consultations.

Nordstrom, Sunrise, Fl.

Customer Service Representative 10/2007- 08/2008

Provide customer service to Nordstrom customers, answer inbound calls on multiline phone as the store operator, cashier, handle

returns and exchanges, provide customer assistance and support for alternate departments, open and upgrade credit accounts, take

credit payments, and assisting various department merchandising and promotions in store and through outbound calls, copying,

faxing, filing customer account information, distribute inter office mail/packages, and e-mail

Transportation Security Administration, Los Angeles, Ca.

Transportation Security Officer 02/2004- 10/2006

Provided aviation security and customer service to the traveling public at federal airport security checkpoints; perform security

screening on passengers and baggage to clear for airline transport using the methods of physical searches, x-ray machines, metal

detectors, and Explosive Trace Detection (ETD) machines, and provide reports of checkpoint incidents, violations, criminal

activity and any law enforcement interactions.

Education

Gardena High School, Gardena, Ca.

Student/Graduated June 2000

Skills

Typing speed 35 WPM, excellent telephone etiquette, superior time management, problem and conflict resolution experience,

computer proficiency in internet, e-mail Microsoft Word, Works, Outlook, Excel, and Adobe Photoshop, and standard office

equipment

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