Customer Service Manager

Thomas L. Polite Jr.

***B Hillcrest Avenue Collingswood, NJ 08108 609-***-****

QUALIFICATIONS

I am proficient in most PC hardware and software including all windows operating systems up to

Windows Vista. I have 4 years experience with Microsoft Exchange and Server 2003, Linux, Microsoft

Office, Cisco routers and switches, and maintain a strong grasp on networking concepts. I am adaptable,

used to time sensitive tasks, multitasking, and have 6 years of experience in customer service in a

technical environment, 4 years management experience and 1 years in a call center.

EDUCATION

High school equivalent GED (2001)

Chubb Institute (2005) Graduated with concentration in computer networking systems and

network security.

EXPERIENCE

July 03 Febuary 08: Flextronics (formerly Solectron)

Technical Service Manager: Subcontracting for Verizon Wireless.

• Basic replacement of cellular devices, training customers on how to use our data devices

and software (i.e. Blackberry, Windows mobile, Palm OS and Wireless internet devices).

• Training technicians on duties, maintaining accurate payroll, and scheduling of

employees.

• Creating satisfactory relationships between Flextronics and Verizon wireless employees

and management.

• Assisting technicians with customers.

• Multiple training classes for management related items such as interview and hire, time

management, and motivation of teams.

October 08 Present: Comcast Cable

Tier 2 Internet Helpdesk Representative

• Internet and VoIP troubleshooting, cable TV support.

• Resolved TCP/IPv4, DNS, and basic hardware/software issues in small home networks

and single connection PCs.

• Troubleshooting VoIP issues with voice subscribers, as well as basic troubleshooting with

digital converter boxes for TV subscribers.

SKILLS

Practiced concepts of network security.

Microsoft Office Software (up to and including 2007)

Adept to all windows operating systems up to and including Windows 7, as well as basic Mac OSX

knowledge with an introduction to the LINUX type OS system.

Highly skilled in working with PC hardware and software of all types.

Proficient in Exchange and server 2003, WINS, DNS, TCP/IP, AD, and DHCP.

Also proficient in networking concepts, CISCO routing and switching.

References available upon request

Salary requirements: Open to negotiation

Contact this candidate