Medical Quality Control
Resume:
K AL IA M. ARMSTRONG
Addison, M I 49220
Tel: 517-***-****
Email: k ****.*********@*****.***
O BJECT IVE:
A p rofessional, hardworking individual with excellent communication skills is seeking a full
t ime position as a customer care representative
S KILLS:
• W indows vista and XP • •
M icrosoft Excel E lectrocardiograms
• • •
Health Insurance Medical Transcription S terilization of
P rocessing Equipment
• Keyboarding 46 WPM
• Word 2003 and 2007 • Venipuncture
• Medical Terminology
• • L abs
Medical Records/Filing
• M icrosoft Outlook
• •
Medical Billing/Coding OSHA Standards
• Patient Vitals
• Scheduling • CPR Certified
EMPLOYMENT EXPER IENCE:
R IG H T AT HO ME, Jackson, M I
M A/Caregiver, P resent
FASCO, Adrian, M I
M anufacturer, 2008
• Worked with a numeric deadline
•Production output
• Quality control inspection
H R CALLCENTER, Jackson, M I
C ustomer Service Representative, 2007
• Took over the phone payments (credit, debit, or check) and thoroughly documented tasks done for the
customer
• M anaged mult iple tasks regarding customer accounts
• A ddressed customers’ concerns and complaints and offered suitable and effective solutions
• P romptly and courteously answered telephone calls regarding billing and service
• Scheduled service calls for technicians
E DUCAT ION:
K APLAN UN I VERSI TY ONL I NE 04/2010-Present
AAS- Medical Office Management
CAREER QUEST LEARN I NG CENTERS, Jackson, M I 08/2009-03/2010
N CCT Certified Insurance and Coding Specialist Certificate - NCICS
NCCT Certified Medical Office Assistant - N CMOA
N CCT Certified Phlebotomy Technician Certificate- NCPT
JACKSON H IG H SCHOOL, Jackson, M I 08/2002-05/2006
A dvance Placement Diploma
ACT IV I T I ES:
ALLEG IANCE H EALTH VOLUNTEER SERV ICES, Jackson, M I 05/2010-Present
References Available Upon Request
Contact this candidate