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Customer Service Manager

Location:
Pompano Beach, Florida, 33065, United States
Posted:
May 22, 2010

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***** S. ******

Coral Springs, Florida

Cell: 561-***-**** . ***********@*****.***

Experience:

August 2009 - Consolidated Credit Counseling Services

Current Sunrise, FL

Credit Counselor

Certified Personal Finance Counselor 2010-2012

Duties include: Helping consumers improve the quality of their life

through financial education and debt consolidation

programs. Help customers in budgeting, managing their

finances, and eliminating unsecured debt.

May 2009 - GoFast PC

Current Coral Springs, FL

Consultant

Duties include: PC computer support professional; on-site repairs; home

and business environments; customer service

April 2006 - Suburban Volvo Palm Beach

April 2009 West Palm Beach, FL

Finance Director

Volvo Certified Master Finance Manager 2006-2008

Duties include: Providing financing opportunities for car buyers; managing

relationships and negotiating contracts with banks;

preparing weekly, monthly, and annual reports for the

dealership; supervising other employees and Finance

Managers; interfacing with corporate headquarters;

inventory management; advertising creation and

management; IT support; warranty issues; more

strong customer service and phone skills.

June 2005- Maroone Volvo/Volkswagen

April 2006 Delray Beach, FL

Finance Manager

AutoNation F&I Training

Ford Red Carpet Lease Certified

Duties include: Providing financing opportunities for car buyers of both

new and used vehicles; managing relationships and

negotiating contracts with banks.

Volvo VIP VSC Leader Award multiple months during employment period.

July 2004 - AutoNation

June 2005 Delray Beach, FL

Internet Service Manager

Duties include: Managing and working incoming leads for four stores (Ford,

Chevrolet, Dodge, and Nissan) regarding customer

interest in automobiles using both phone and internet

methods of quotes and contact; IT Hardware/Software

support.

July 2003 - Blockbuster Video

July 2004 Virginia Beach, VA

Assistant Store Manager

Duties include: Managed crews of up to 20 employees at 4 different store

locations; performed regular inventory management,

employee training, product ordering, supervised

employees, and customer service.

March 2000 - Monkey Boy Games

July 2005 Multiple Locations

Business Owner - Computer, Web, & Gaming Industry

Duties include: Owned and operated successful Internet Caf /Web

Hosting/Gaming Store business with retail in-store

and Internet sales; managed multiple server and

website hosting, including Website design. Designed

and created both home-based and corporate

Internet/Extranet systems. Travelled to numerous

conventions and shows for networking and product

sales; strong customer relations skills.

April 1996 - Channel 21 Productions

June 2000 Miller Place, NY

Programming Director

Duties include: Lead programmer and manager in charge of 25 employees;

provided Quality Assurance on others' work in

addition to producing my own programming; developed

and maintained websites, website hosting, and

hardware IT support systems; one of the first

mainstream companies to do e-commerce and search

engine websites; took the company from a 4-person

operation to a large corporation with more than 25

employees.

March 1993 - Compudoctors Consulting

May 1996 Moriches, NY

Business Owner

Duties include: Provided PC setup/support and software installation;

Office and Home network setup and maintenance;

LAN/WAN hub/switch installation; general telecomm

installation and support.

Computer Experience: Software: Microsoft Office (includes: MS Word,

Outlook, PowerPoint, Access, and Excel); ADP (user

interface and systems/form programming); Adobe

Photoshop 7.1.1; Adobe Acrobat.

Hardware: Systems support for all PC-based computers; LAN/WAN/Wi-Fi

personal and corporate development and maintenance.

Education:

August 1991- January 1996 Stony Brook University

Stony Brook, NY

Bachelor of Science Degree

Environmental Geology

Minor in Marine & Environmental Sciences



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