Customer Service Computer Science
Resume:
KANG H. YI
d'Iberville, MS *9540
Phone 228-***-****
*******@*****.***
OBJECTIVE: I would like to be considered for a position within the MIS/IT
Specialist Support field within a growing and energetic company.
SKILLS:
Windows 95, 98, NT4.0, Me, 2000, XP Home/Professional and Office Suites;
VPN's, routers, switches and hubs installation and configuration; builds,
break/fix, rollouts, installation, troubleshooting, technical consultation,
training, mentoring; data entry, programming java, html, C/C+, Cobol,
basic, visual basic; networked printers, installing networks, Cat 5 cable.
EXPERIENCE:
June 2004 - October 2006 PC Repair Specialist Simple Solutions,
Gulfport, MS
. Responsible for conducting troubleshooting PC problems and perform
necessary break/fix operations as needed; track all work calls for
billable hours on each work call
. Respond to calls for service received by trouble tickets, telephone
and walk-in's; annotate reported problems and enter work related
information into localized trouble call database
. Configure and install network devices ranging from workstations,
routers, switches, hubs, Cat 5 cable drops, and printers for
individual or small offices
. Assist in maintaining the company network; restore VPN's, respond to
outages and perform troubleshooting and repairs as needed to ensure
the company network downtime is minimized
. Train newly hired personnel in company processes; mentor new hires in
developing PC Technician skills and enhance overall company
performance and capabilities to meet customer needs
. Perform sales services for customers; consultations to determine
customer needs and requirements, perform custom builds as needed, make
recommendations and perform project analysis used to compile bids for
contract jobs
. Utilized various programming skills to troubleshoot various programs
and create customized databases/application modifications to meet
customer needs; using java, html, basic/visual basic, C, C+, Cobol and
scripts to perform routine functions up to a basic level
June 2001 - December 2001 Computer Operator Hancock Bank,
Gulfport, MS
. Responsible for monitoring nightly AS/400x financial program runs;
ensure error free operations and perform data checks ensuring all
account balances were being compiled fully; notify programmer
personnel in the event of errors that could not be corrected
immediately
. Conducted and ensured nightly backup operations were performed;
ensuring critical data was properly backed up and testing recovery
operations routinely as needed
EDUCATION:
. 1998 - 2000 Georgia Institute of Technologies - three semesters toward
a degree in Computer Science; Dean's list 1998, programming languages,
simple programming and other courses related to the computer science
field and humanities
. Customer Service Skills: obtained through various temporary positions
in the hospitality industry; received training on skills needed to
ensure customers obtain the best quality of service possible, customer
relations, public relations, and professionalism in daily conduct and
work ethics
. Exceptional skills at learning demonstrated as being the class
Salutatorian 1998; Awarded 1st place during the Mississippi College
Chemistry Competition and 2nd place in the Mississippi State Calculus
Competition in 1997
. Leadership skills developed when elected captain of the d'Iberville
High School Man & Science team
REFERENCES:
Toni Skrmetta
Biloxi, MS
- Character Reference/Friend -
John Kimber
(EDS)NMCI/System Analyst
Base Ops - Keesler AFB & CBC Gulfport
Work: 228-***-**** or 228-***-****
Cell: 228-***-****
- Professional Reference/Friend -
Kyle Michelson
Simple Solutions (Owner)
- Professional Reference -
Clint Stanley
Knight Abbey (Computer Systems Administrator)
- Professional Reference -
Contact this candidate