KANG H. YI

*** ******** ******

d'Iberville, MS *9540

Phone 228-***-****

abmqzm@r.postjobfree.com

OBJECTIVE: I would like to be considered for a position within the MIS/IT

Specialist Support field within a growing and energetic company.

SKILLS:

Windows 95, 98, NT4.0, Me, 2000, XP Home/Professional and Office Suites;

VPN's, routers, switches and hubs installation and configuration; builds,

break/fix, rollouts, installation, troubleshooting, technical consultation,

training, mentoring; data entry, programming java, html, C/C+, Cobol,

basic, visual basic; networked printers, installing networks, Cat 5 cable.

EXPERIENCE:

June 2004 - October 2006 PC Repair Specialist Simple Solutions,

Gulfport, MS

. Responsible for conducting troubleshooting PC problems and perform

necessary break/fix operations as needed; track all work calls for

billable hours on each work call

. Respond to calls for service received by trouble tickets, telephone

and walk-in's; annotate reported problems and enter work related

information into localized trouble call database

. Configure and install network devices ranging from workstations,

routers, switches, hubs, Cat 5 cable drops, and printers for

individual or small offices

. Assist in maintaining the company network; restore VPN's, respond to

outages and perform troubleshooting and repairs as needed to ensure

the company network downtime is minimized

. Train newly hired personnel in company processes; mentor new hires in

developing PC Technician skills and enhance overall company

performance and capabilities to meet customer needs

. Perform sales services for customers; consultations to determine

customer needs and requirements, perform custom builds as needed, make

recommendations and perform project analysis used to compile bids for

contract jobs

. Utilized various programming skills to troubleshoot various programs

and create customized databases/application modifications to meet

customer needs; using java, html, basic/visual basic, C, C+, Cobol and

scripts to perform routine functions up to a basic level

June 2001 - December 2001 Computer Operator Hancock Bank,

Gulfport, MS

. Responsible for monitoring nightly AS/400x financial program runs;

ensure error free operations and perform data checks ensuring all

account balances were being compiled fully; notify programmer

personnel in the event of errors that could not be corrected

immediately

. Conducted and ensured nightly backup operations were performed;

ensuring critical data was properly backed up and testing recovery

operations routinely as needed

EDUCATION:

. 1998 - 2000 Georgia Institute of Technologies - three semesters toward

a degree in Computer Science; Dean's list 1998, programming languages,

simple programming and other courses related to the computer science

field and humanities

. Customer Service Skills: obtained through various temporary positions

in the hospitality industry; received training on skills needed to

ensure customers obtain the best quality of service possible, customer

relations, public relations, and professionalism in daily conduct and

work ethics

. Exceptional skills at learning demonstrated as being the class

Salutatorian 1998; Awarded 1st place during the Mississippi College

Chemistry Competition and 2nd place in the Mississippi State Calculus

Competition in 1997

. Leadership skills developed when elected captain of the d'Iberville

High School Man & Science team

REFERENCES:

Toni Skrmetta

Biloxi, MS

228-***-****

- Character Reference/Friend -

John Kimber

(EDS)NMCI/System Analyst

Base Ops - Keesler AFB & CBC Gulfport

Work: 228-***-**** or 228-***-****

Cell: 228-***-****

- Professional Reference/Friend -

Kyle Michelson

Simple Solutions (Owner)

228-***-****

- Professional Reference -

Clint Stanley

Knight Abbey (Computer Systems Administrator)

228-***-****

- Professional Reference -

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