Manager Customer Service

B.SHRIDHAR

Contact No: 905-***-****

E-MAIL:- ********.*****@*****.***

Linked in :- www.linkedin.com/in/kevinraj

OBJECTIVE:-

• To convert my potential into performance with constant learning and up gradation of my skills

and abilities.

• I always work with a vision and believe in Honesty, Positive Thinking and Team Dynamism.

• Committed to the motto of the Organization and put forward a conscious effort, investing time and

energy in team spirit, to meet the challenges and rise, with and for the organization

WORK EXPERIENCE

Aug 2008 – Present

Organization : ITLogix & CyberTec

Designation : Accounts Manager

Solutions-oriented Account manager and Vendor Manager, delivering a wide range of corporate and

agency Technical Recruiting and Vendor Relations. Initiatives include participating in planning and the

implementation of consulting and staffing solutions in direct support of all business objectives.

CORE COMPETENCIES

Vendor Management:

• Client relations skills including communications, negotiating, problem solving

• Strong customer service skills

• Organizational skills, planning, management of clients, hiring managers and candidates

• Multi-tasking skills and management techniques in complex enterprise environments

• Excellent organizational and time management skills

• Self starter with strong attention to detail

• Adapts effectively to ever-changing environments

Recruiting:

• Project Managers, Application Architects, Designers, Developers, Quality Assurance Analysts,

Business Administrators, Systems Architects, Network Support, Data Center, Help Desk, ERP,

PeopleSoft, Six Sigma, client/server, mainframe and midrange environments.

• Application/Infrastructure/Telecommunications

• Sourcing, screening, interviewing, testing, hiring/terminating, relationship building

• Lead generation. Candidate database

Responsibilities :

• Recruit and build pipeline of highly skilled technical talent for mid to enterprise corporate clients

in various industries.

• Built and maintained relationships with internal Recruiters and Business Development

professionals within an agency environment, as well as, client Hiring Managers, Recruiters, HR

Management and candidates to effectively understand client requirements and to provide the best

talent.

• Served as the liaison between client-based Hiring Managers, HR Recruiters, and Managers,

Coordinators and staffing agencies /consulting services vendors.

• Solely responsible for all contract and outsourcing staffing needs to ensure operational excellence,

• Assessed and analyzed existing vendor contracts, metrics and statistics, implemented new

processes and procedures.

• Establish and cultivate new business contacts as well as grow and strengthen existing accounts and

relationships.

• Created new Preferred Vendor List, consisting of top twenty-five effective vendors. Negotiated,

approved and maintained all MSA’s, SLA’s and all contract staffing vendor services contracts.

• Lifecycle recruiting experience: research and sourcing; prescreen development, functional and

technical assessments, interviews, offer development/negotiation, and onboarding for Diffrent

clients

• Successful engagements with ADP, IBM, GEICO, UnitedHealth Group, Wells Fargo, Verizon,

Booz Allen Hamilton, Hanger Orthopedic Group, CSC,UBS

• Sourced for clients nationwide in various arrangements including contract and retained search

• Provided sourcing expertise to include Talent Pooling, Candidate Screening and Resume Mining

• Recruited professionals for contract, temp-to-perm, and direct hire positions

• Utilize a variety of souring tools to identify qualified candidates

• Implemented several effective sourcing strategies for clients to screen, interview and manage

candidates

• Worked closely with hiring managers and human resources on recruiting issues

• Reduced time-to-fill and improved client relationships

• Drove superior results in tight deadlines

• Demonstrated ability to lead through change and operate effectively in a changing environment

• Developed large network of contacts in a variety of verticals

• Proven ability to work with small, mid-size and Fortune 500 companies

• Worked efficiently with teams of all sizes

• Managed recruiters; set goals/daily focus and provided hands-on leadership

• Consistently met or exceeded recruiting goals per client and/or engagement

Aug 2007 – Aug 2008

Organization : International Business Solutions (I.B.S)

Designation : Sr. Resource Manager

International Business Solutions Pvt Ltd. is a System Integration & Consulting Company focuses on :

• System Integration

• IT Consulting

• Onsite Programming, Offsite Programming & Offshore programming.

IBS headquartered in New Jersey(US) have direct office is Hudson, Mane, and India.

IBS works with some of the Fortune 100 companies Raytheon, NGC, Bloomberg, Cognizant, State of NC

& SC along with small & local companies.

MY ACHIEVEMENTS:

Served IBS by closing the deals with fortune 100 companies like Raytheon (DOD), NGC (DOD), Access

IT (MS Gold Partners), Compass Technologies (MS Gold Partners), and CHEP (Equipment pooling

system).

ROLES & RESPONSILITIES:

• Collecting requirements from the client and checking them.

• Distributing the requirements to my team members.

• Taking initial screening interview and genuinely rating consultant & Responsible for Submitting

the resume to the client.

• Performed thorough screening process of potential candidates through extensive interviews,

technical references checks and experience assessments and updating the status in spreadsheet.

• Developed, Monitored, maintained resource database for immediate, future manpower

requirements

• Placed consultants successfully on Federal, state, commercials IT Projects in US.

• Mentored, Trained guided and supported Recruiters for requirement fulfillment and delivery.

• Met Organization goal in meeting their Resourcing need by building cordial relationship with

many vendors.

• Developed and maintained good relationship with End Clients and Vendors

• Developed and maintained various reports related to Recruitment.

• Trained recruiters on processes and various technologies.

June 2005 – July2007

Organization : OBJECT SOFTGROUP

Designation : TECHNICAL RECRUITER

ROLES & RESPONSILITIES:

• Collecting requirements from the superior or accounts manager and checking them.

• Searching for the candidates using job boards.

• Explaining consultant about the requirement and negotiating rate.

• Taking initial screening interview and genuinely rating consultant

• After submission of resume to vendor/client give a immediate Follow up call and keep

updated status in spreadsheet

• My responsibilities include sourcing, interviewing and hiring of IT professionals for multiple

projects and assignments in the IT services industry.

• I am involved in creating and managing a candidate network and queue with a wide variety

of IT skills.

• Good communication skills, people networking abilities, a good deal of aggression and

customer orientation skills were key my success in the job.

• Use to serve high profiled clients in USA.

• Used to screen candidates according to the requirement.

• Used to speak to their Employer.

• Maintained an efficient database, with the help of which I could successfully deliver right IT

people in right time.

• Establish and manage relationships with recruitment vendors and third party agencies

• I worked with IT consultants of various experience levels on .Net, Java/J2ee, Oracle, SAP,

People soft, data warehousing, mainframes, testing tools, etc.

• While screening the suitable candidates for the job requirements, I have used various IT job

portals like Monster, Career builder, hot jobs, etc.

• I have negotiated with the consultants on different contract terms like Corp to Corp, 1099

and Contract-W2.

• Keeping in constant touch with the consultants and giving timely feedback to them, helped

me a lot in timely delivery of the consultants for the clients’ needs.

• I have taken all the steps required to keep the consultants in good hold, by getting them

signed the relevant contract statements.

• I have a good sub-vendor network, with the help of which I can minimize the turnaround

time for submittals.

• I have developed a knack to deal with the consultants that helps my accounts manager in

doing good business.

• Identified, interview and submit candidates in a timely and efficient manner.

• Conducted performance reviews on a weekly basis and report to the concerned officials.

• Effectively negotiated pay rates with candidates for contract and permanent positions.

• The relationship with the consultant is extended further after he gets placed, I assisted them

in signing up the contract forms and I was responsible for getting the timesheets on-time.

EDUCATIONAL PROFILE:-

• B.Tech (CSIT) from JNTU with 60% from SVEC.

• Diploma in electronics and communication from GPT Warangal.

• Schooling from K.V Begumpet.

PERSONAL DETAILS :-

Father’s Name : B.S.RAJU

Date of Birth : 15th JULY 1983

Sex : MALE

Languages Known : ENGLISH, HINDI &TELUGU

Permanent Address : H.NO:7-4-42

OPPOSITE HOLY MARRY HIGH SCHOOL,

FEROZGUDA, BOWENPALLY, S ECUNDERABAD

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