Customer Service Manager

Shaun Sauve

**** ******** **. *********, ** *****

Phone: 651-***-**** E Mail: ************@*****.***

Objective

I am looking to further my Graphic Design experience by working with a company that that works with Advertising or

Packaging. From there I would like to seek out a position as a Creative or Art Director or a Senior Designer.

Experience

Minnesota Thunder 2009

• Assisted in creation and design of identity system to increase team brand awareness

• Collaborated with the Marketing Manager, Youth Development Program Manager, General Manager and Owner of the

franchise to create original designs to advance placement of media online.

• Assisted with live international telecast of Fox Soccer Channel’s USL First Division Game of The Week including

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preparation of pre recorded specific graphics.

Officemax Impress Print & Document Services 2005

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2009

• Consulting with customers to determine needs and designing creative solutions that meet or exceed the customer’s expectations

• Accurately documenting and pricing customer orders

• Positively contributing to the customer’s shopping experience by providing high quality, accurate products and services in a

friendly, efficient and timely manner

• Operate, train and maintain a wide variety of equipment

• Schedule, manage and track production flow

• Create proofs for customer orders

• Maintain equipment and supply levels

• Ensure communication between shifts

• Demonstrate a customer first perspective.

• Process requests for all order efficiently and accurately

• Enhance quality of orders and customer service through desktop publishing digital service and application support

• Check, troubleshoot, and prepare digital and hardcopy files for digital output

•Learn new software as needed and handle minor hardware issues

• Manage archiving and retrieval of customer files

• Operate both Mac and personal computer (PC) platforms, rip to output devices, and operate any PC peripherals

• Answer the phone promptly and courteously and direct calls to the appropriate party

Education

Dunwoody College of Technology, Minneapolis, Minnesota 2009

Associates of Applied Science in Graphic Design

Minneapolis Business College 2005

Graduate of Graphic Design Program

Skills

Adobe InDesign

Variable Data, Page Layout, Preflighting, Imposing

Adobe Photoshop

Page 2

Photo Correction, Color Replacement, 3D Effects, Image Enhancing, Color Correcting, Page Layout

Adobe Illustrator

Digital Illustration, Logo Design, Page Layout, Package Design

Adobe Dreamweaver

HTML, CSS

Adobe Flash

Web Design, Animation

Adobe Acrobat

PDF Compiling, PDF Commenting, PDF Linking

Operating System

Windows XP, Mac OS 9 10

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