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Manager Service

Los Angeles, California, 90045, United States
May 27, 2010

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Pierre Lupien

**** ***** ****** *** *******, CA 90045

Home 310-***-**** Cell 310-***-****

Computer Service and Support Professional with notable success providing On

Site Field Service at corporate accounts. Diagnosed and replaced parts on

HP Laptops, Desk tops and Multi Function printers. Punctual, Dependable

and Reliable.

Hewlett Packard Contractor with Artech Information 2008 to 2010

? Made onsite response times and first time fix in the top five of a thirty

member team.

? Informed the customer of receipt of the service request, E.T.A. of parts

and when I would be onsite.

? Followed up the next day with a phone call to the customer to confirm the

status of my service repair.

? Updated printer firmware to latest version using a laptop or the


? Networked Laser printers to customer local network.

? Proficient in working with internet tools to research part numbers and

technical problem solving.

? Received several awards for teamwork, customer surveys and sales leads.

Hewlett Packard Onsite Coordination Agent 2002 to 2007

? Supported the field hardware organization in successfully delivering

service solutions.

? Used Workforce Manager, and Click to dispatch service to a seventy-five

member team of FE's.

? Coordinated field resources and partners, customer's expectations were

met and exceeded.

? Participated in the development of processes to facilitate efficient

handling of services requests, as well as the escalation of issues beyond

local control.

Compaq Computer Corp Customer Services Engineer 1998 to 2002

? Diagnosed causes and determined corrective actions on Terminals, desk

tops, and printers for high - volume customers. Customers such as Coors,

Bank of America and Blockbuster Video


? Installation and maintenance of laptops, desktops, servers and printers.

? Excellent working knowledge using HP and Compaq systems.

? Windows 98 thru Windows Vista environment, ICE, Keyboard Express,

Workforce manager and Click.

Certified A+, HP Laser printers, Compaq desk tops and servers.

Education: Los Angles City College-Honor Roll-Associates in Arts Computer


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