Pierre Lupien
**** ***** ****** *** *******, CA 90045
Home 310-***-**** Cell 310-***-**** abmqy9@r.postjobfree.com
Computer Service and Support Professional with notable success providing On
Site Field Service at corporate accounts. Diagnosed and replaced parts on
HP Laptops, Desk tops and Multi Function printers. Punctual, Dependable
and Reliable.
Hewlett Packard Contractor with Artech Information 2008 to 2010
? Made onsite response times and first time fix in the top five of a thirty
member team.
? Informed the customer of receipt of the service request, E.T.A. of parts
and when I would be onsite.
? Followed up the next day with a phone call to the customer to confirm the
status of my service repair.
? Updated printer firmware to latest version using a laptop or the
Internet.
? Networked Laser printers to customer local network.
? Proficient in working with internet tools to research part numbers and
technical problem solving.
? Received several awards for teamwork, customer surveys and sales leads.
Hewlett Packard Onsite Coordination Agent 2002 to 2007
? Supported the field hardware organization in successfully delivering
service solutions.
? Used Workforce Manager, and Click to dispatch service to a seventy-five
member team of FE's.
? Coordinated field resources and partners, customer's expectations were
met and exceeded.
? Participated in the development of processes to facilitate efficient
handling of services requests, as well as the escalation of issues beyond
local control.
Compaq Computer Corp Customer Services Engineer 1998 to 2002
? Diagnosed causes and determined corrective actions on Terminals, desk
tops, and printers for high - volume customers. Customers such as Coors,
Bank of America and Blockbuster Video
EQUIPMENT EXPERTISE:
? Installation and maintenance of laptops, desktops, servers and printers.
? Excellent working knowledge using HP and Compaq systems.
? Windows 98 thru Windows Vista environment, ICE, Keyboard Express,
Workforce manager and Click.
Certified A+, HP Laser printers, Compaq desk tops and servers.
Education: Los Angles City College-Honor Roll-Associates in Arts Computer
Science