Management Technical Support

Casey W. Woodard

**** ******* ***** **. #***

Dallas, TX 75287

817-***-****

************@*****.***

SKILLS:

-Platforms: Windows 7/Vista/XP/2000, Server 2008/2003; Linux: Ubuntu

-Virtualization: VMware: ESXi and Workstation

-Office Applications: MS Office 2007/2003/XP/2000

-Networking: Layer 2/3 Cisco switches/routers/firewalls, VLAN, ACL, DHCP,

Cat5&6 cabling, Domain controllers, VPN

-Antivirus: Symantec Corporate, Norton, Avast, MS Security Essentials

-Software: Remote Desktop, Network monitoring, Norton Ghost, SQL,

Macromedia Dreamweaver, Pinnacle Studio, Live Flash Media

Streaming, Apache, Active Directory

-Hardware: All internal/external components including: Motherboards, CPU,

RAM, RAID, Video Capture, Hard drives, Printers, etc.

CERTIFICATIONS:

MCTS, Microsoft Certified Technology Specialist: Windows Server 2008 Active

Directory, Configuration

CCNA, Cisco Certified Network Associate, May 2001

EDUCATION:

-Bachelor of Science in Information Systems, May 2005

University of Texas at Arlington, Arlington, Texas

Information Resource Management Database Management Systems

Adv. Application Development Adv. System Design

Adv. Web Development Introduction to E-Commerce

Management Process Theory Managing Organizational Behavior

Operations Management Organizational Strategy

Computer Networks and Distributed Computing

Four Semesters of Cisco Networking Academy Courses

EXPERIENCE:

Computer Technician, May 2006 to Present

Altex Computers & Electronics, Carrollton, TX

-Provided technical support to customers over the phone using remote

support tools and in person

-Built and configured servers and test platforms using VMware (ESXi &

Workstation), Windows 2008, & Windows 2003

-Performed custom server & desktop computer builds, support, & repair on

customer's machines

-Created custom Windows install discs that saved up to 45min per

machine

-Researched, suggested, & implemented new tools to dramatically

increase efficiency

-Diagnosed and repaired a myriad of different hardware damage, virus

infections, and software corruption on customer's machines

-Diagnosed and repaired internal wireless and wired networks

-Kept current on new and existing computer and electronic products

-Provided consultation for technology purchasing decisions for retail users

and large-account customers

ACTIVITIES:

-Volunteer, Video Operations Director, Church of God Evan. Assn. 2008-2010

-Member, Phi Theta Kappa International Honor Society, 2001-2010

-Student, Cornerstone Honors program, Tarrant County College, 2000-2002

-Amateur Radio Operator, 1992-2010

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