Project Manager Management

PROFESSIONAL SUMMARY

Over **+ years of overall IT experience with more than 10 years of hardcore

technical documentation experience that includes:

. Project Management that includes managing and mentoring other technical

writers

. Developing On-line Help, Flash Help, HTML Help, Webhelp, etc.

. Managing content for intranet websites and eLearning.

. Instructional Design - Story-boarding, producing eLearning courses (WBT,

CBT), designing web pages and screen layouts

. Quick-start Product Guides, Product Data Sheet & Videos

. Writing User Guides/Manuals, Reference Guides, etc.

. Writing RFPs, Design Specifications, Technical Specifications, Business

Case, SOPs, Hardware/Software Requirements, Implementation Plans, Rollout

and Support Plans, Coding Guidelines, Error logs, and other technical

documents like a system manual.

. Writing Marketing material, Demo-guides & Installation guides.

. Writing Web based Tutorials containing Practice Exercises - A Teach

Yourself documentation.

. Developing Preview Movies for products

. Maintaining database control on web hits for company product sites.

. Researching, Editing and Proof reading

. Version Control of Documents

. Creating PowerPoint Presentations, Templates and Standards

TECHNICAL EXPERIENCE

Software: Windows 95, Windows 98, Windows NT, Windows 2000, MS DOS, Office

2000, Office 97 suite of products (MS Word, MS PowerPoint, MS Excel, MS

Access), RoboHelpX5, RoboHelp2000, RoboHelp7.0, RoboHTML, Winhelp, Lotus

Notes 5.0.8 for Notes Help, Adobe Acrobat 6.0, Demoshield, Macromedia

Captivate (formerly RoboDemo) Software Video Capture for Movies,

QuickEditor - Movie Editor, Front Page 2000, FrontPage 97, Fullshot 6.0.2,

SnagIt 6.2, Image Composer 1.5, Visio 2000, RF Flow, Familiar with Oracle

7.1 - Developer 2000, Familiar with Structured Query Language, Cold Fusion

4.5, Dreamweaver, Quark Express 4.1, HTML, Microsoft Outlook, Microsoft

Visual Studio (Document version control tool), Maptitude (mapping

software), MS Project, Adobe PageMaker, Adobe FrameMaker, Adobe Photoshop

PROFESSIONAL EXPERIENCE

Documentation Lead/Senior Business Analyst Flextronics Inc.

May 2004 - Nov 2006

I was the Documentation Lead for the company's IT Division that deals with

all the Business Intelligence products, Shop Floor Management products,

Inventory Control products and other internal IT applications. Main

responsibilities included:

Analyzing internal client's documentation/training needs based on the

audience

Gathering requirements from the client through various release team

meetings and/or collaboration with the team

Presenting the best documentation solution, documentation plan, time

estimates.

Managing resources and project priorities/deadlines effectively to

accomplish team goals

. Setting up off-shore documentation teams in India and Malaysia and

managing them remotely.

Developing Online help, managing intranet content, writing technical

documents such as reference guides, configuration guides, etc., writing

marketing documents such as product data sheets, creating product

presentations, etc.

. Creating standards and processes for documentation

. Managing and mentoring other local writers.

FlexFlow - Shop Floor Management Tool

FlexFlow is a comprehensive shop-floor control and data-collection system

that helps to improve production efficiency and product quality. FlexFlow

was developed in-house and is the standard shop floor application for

Flextronics.

As the documentation lead, my role was to create a suite of documents for

this product such as, Reference Guides, Configuration Guides, Product

Presentation, Product Data Sheet, Product Intranet website,

Hardware/software Requirements, Capability Matrix, etc.

Buyer Dashboard - B2B Metrics Management Tool

The Buyer Dashboard centralizes procurement requirements that allow buyers

worldwide to view the exact same metrics. It provides the buyers with

meaningful information to help them make the right decisions and allows

them to perform purchasing related analysis at site level. It also provides

buyers with inventory pricing information that is the standard minimal

agreed upon cost allowing them to negotiate better prices with other

businesses.

My role was to develop and publish an Online Flash Help for the product and

help to produce video tutorials for the product using Macromedia Captivate.

As the documentation lead, I was part of the core release team and my

responsibilities include presenting a documentation plan, providing project

status reports and managing resources efficiently.

Shortage Escalation - Inventory Management Tool

The Shortage Escalation system allows a Buyer to gather shortage related

data quickly for an item or a component that has a shortage. The system

creates a consistent escalation path for identifying materials shortages

throughout the Flex organization and between sites.

My role was to develop and publish an Online Flash Help for the product and

help to produce video tutorials using instructional design with a product

called Macromedia Captivate. As the documentation lead, I was part of the

core release team and my responsibilities include presenting a

documentation plan, providing project status reports and managing resources

efficiently.

Solutions Web - Intranet Website

The Solutions website is a one-stop-shop for information about all the

different products developed by IT. The website aims to provide high-level

information about each product and includes links to documentation, support

and implementation information.

I was the project manager for this initiative. Responsibilities included

planning the content layout/story boarding, instructional design, and

working with development to create, update and maintain the complete

website.

Business Analyst/Technical Writer SBC Inc. March

2004 - May 2004

Was part of the client's Customer Sales & Service team that develops custom

applications and products to improve efficiency and increase customer base.

Main responsibilities include:

. Analyzing client's needs based on the audience/end users

. Gathering requirements from the client through various

meetings/collaboration with the client team

. Writing Requirements document and other high level technical documents

for the development team and providing clarifications when required

. Conduct one level of testing to ensure that everything is incorporated as

per client needs.

Business Analyst/Technical Writer McKinsey & Company April

2002 - April 2003

Was part of the client's Learning Development Team-Firm IT, which develops

learning solutions for various internal teams. Main responsibilities

included:

. Analyzed client's learning solution needs based on audience for the

product by interacting with the end users of the product

. Evaluated effectiveness of existing learning solutions and suggested

best tool and medium based on usability, budget and timelines

. Developed end-user products that include designing Web pages, Notes

Help, e-help, CBT, quick guides, user manuals, etc.

. Conducted User Acceptance testing for the learning solution and

assisting the development team to move the application into production

PDLC - Product Development Life Cycle

The Product Development Life Cycle (PDLC) is a Lotus Notes Database that

provides development teams with frameworks and standard processes for

application development. It follows the rules of software development life

cycle (SDLC) and facilitates the completion of important business/technical

and planning documentation required for the roll out and approval of any

application.

. Was involved in developing the entire suite of learning solutions.

. Analyzed and evaluated the application and designed a comprehensive help

database that provided context sensitive online Notes Help.

. Developed and designed the content and layout for the quick guide using

Quark Express - instructional design.

. Worked with the creative team to brainstorm ideas for posters, flash

presentation, etc.

Grapevine e-learning WBT/CBT

Grapevine is a Lotus Notes application that contains two databases: Global

Inquiry Log and Staffing. The e-learning solution which was a pure

instructional design was created for the Global Inquiry Log database. The e-

learning solution was designed to provide learners a complete understanding

of the database. The course was divided into modules and lessons and at

the end of the course; the learners were expected to take a skill

assessment to evaluate their understanding of the application.

. Worked as a business analyst on the project

. Developed technical documents such as, business case, statement of work,

SOP, design documents, technical specifications, change management

process, technical flow diagrams, use cases, technical scripts for the

course.

. Was the liaison between the offshore development team and the onsite

team.

. Conducted one level of testing to ensure that the e-learning course was

coded as per requirements.

ADS Intranet Website

The Application Development Sourcing website is an intranet website for

project managers to understand the Vendor Management System. The website

provides users information about the offshore model, the preferred vendors

used by the company, the documents and templates project managers would

need to offshore a project.

. Worked as a business analyst on the project and designed web pages and

screen layout.

. Evaluated the existing business strategy and formulated the best tool to

present the information.

. Responsible for designing wire frames for the website layout (colors,

navigation, etc.), creating design documents, technical specifications,

SOP, change management process, technical flow diagrams and use cases.

. Was the liaison between the offshore development team and the onsite

team to ensure that the website is developed according to

specifications.

. Conducted user acceptance testing for the application

WebEx

WebEx is a data conferencing tool that allows you to conduct online

meetings, presentations, demos, etc. The quick guide provides all the most

important information about using the product. It can also be distributed

as a .PDF file.

. Worked as content developer and the instructional designer for the quick

guide

. Designed content layout for the printed guides

. Analyzed the product and created a content outline for the quick guide

. Developed a quick guide using Quark Express

CRT - Change Request Tracking database

The Change Request Tracking (CRT) system is the initial place for logging

any change requests, updates or new projects introduced into the client

work environment. It allows continuous tracking of all releases in the

production environment, provides a central repository for all changes and

modifications accessible to sponsors and key stakeholders.

. Was involved in developing the entire suite of learning solutions

. Analyzed and evaluated the application and developed context sensitive

online e-help using Robohelp

. Performed User Acceptance Testing for the application

. Developed a quick guide using Quark Express

. Worked with the creative team to brainstorm ideas for posters, flash

presentation, etc.

Senior Technical Writer Enterprises Computing Services December

1998 - February 2002

Was the lead Technical Writer of the company. Main responsibilities

included:

. Analyzed and evaluated existing business systems/applications

. Developed User Guides/Manual and Web-based Learn by yourself Tutorials

. Developed different kinds of On-line Help like HTML Help, Webhelp, etc.,

using RoboHelp

. Designed Web pages using FrontPage and Visio

. Developed Visual tutorial (Movie Files) using software video capturing

. Developed CBT videos and files

. Designed document templates

. Developed technical documents like RFP, business case, design documents,

SOP

. Created product brochures for in-house products

. Maintained the download (web hits) database and responded to possible

leads from the web hits

. Developed presentations using MS PowerPoint for the marketing team

. Conducted technical interviews for the Human Resources department

ECSDTool Enterprise - Database BI Tool - (All Industries)

ECSDTool Enterprise is a complete Business Intelligence toolset, including

ad hoc query, analysis (OLAP), and reporting functionality.

. Evaluated the application and developed context-sensitive classic online

help, Webhelp, & FAQ

. Developed online tutorial, CBT tutorial, quick start guide, installation

guide

. Provided product training for the end user

. Assisted the marketing team to produce product image/material, etc.

Docket - Telecommunications Industry

Docket is a customized application used by Bellsouth to track and manage

the customer complaints and cases that are received on an everyday basis.

. Created context sensitive online help for the product

. Developed a quick start guide

PRISM - Healthcare Industry

PRISM is a immunization software designed for doctors to easily manage and

track immunization records and activities with a single intuitive and easy-

to-use interface. Online Help was created using RoboHelp Classic.

. Role was to create context sensitive online help for the product to

facilitate users.

. Developed technical documents such as, RFP, SOP, design documents and

technical flow diagrams

. Developed quick start guide, installation guide

. Provided product training for the end user

ImmuBank - Healthcare Industry

ImmuBank is a highly customizable immunization registry system that

incorporates the collection, management, and warehousing of immunization

data. The core product was developed based on CDC Immunization Registry

Functional Standards.

. Role was to create context sensitive online help for the product to

facilitate users.

. Developed quick start guide, installation guide

. Provided product training for the end user

EGRANTS MANAGER, ECS StAR, ECS Unique I.D. Generator - Education Industry

EGrants Manager - Web-based grants management system.

ECS StAR - Student Assessment Reporting System.

ECS Unique I.D. Generator - Gives administrators the ability to track

student progress across time and schools, using a unique ID.

. Analyzed the user needs and created cross platform Webhelp for all the

above products using Blue Sky's Webhelp (RoboHelp).

. Developed technical documents such as, design documents, change

management process and technical flow diagrams

. Involved in designing web pages and screen layout using both MS

FrontPage and MS Visio.

MICIS - Education Industry

MI-CIS (Michigan Compliance Information System) is a system of live support

and an easy-to use, web-based computer application for special education

and early intervention compliance management and student tracking.

Analyzed the user needs and created cross platform Webhelp for all the

above products using Blue Sky's Webhelp (RoboHelp).

. Developed technical documents such as, design documents, change

management process and technical flow diagrams

Involved in designing web pages and screen layout using both MS

FrontPage and MS Visio.

Technical Writer Polaris Software Lab Ltd.

April 1997 - October 1998

I was a Technical Writer. Main responsibilities included:

. Analyzed user needs and developed various documents such as, User

Guides/Manuals, system documents, demo-guides, Requirements Docs,

Functional Specifications, Design Specifications, etc.

. Created On-line Help using RoboHelp,

. Created presentations about products/projects

. Conducted interviews to recruit other tech writers for the company.

. Handpicked for the ISO 9001 team to create document standards,

templates, and forms to be used across the organization, etc.

. Achievement: Was awarded a citation and a silver medal as appreciation

for exemplary performance during the entire quality implementation

process.

INSPIRE - Software Process Management Tool - Banking/Finance Industry

INSPIRE is used to track the complete software development life cycle

(SDLC) of a system. The core of the application helps to plan and monitor

a project from Initiation to Implementation.

. Analyzed user needs and developed various documents such as, User

Guides/Manuals, system documents, demo-guides, Requirements Docs,

Functional Specs, Design Specs, etc.

. Used Adobe FrameMaker to create User Guide.

. Created On-line Help using RoboHelp,

. Created presentations about products/projects

Ganesha - Construction Industry

Ganesha was a web based automation tool for the Architecture Industry in

Germany. Different components were developed to automate various aspects

of the business and integrate everything together.

. Analyzed user needs and developed various documents such as, User

Guides/Manuals, system documents, and demo-guides.

. Gathered User Requirements, and prepared internal support documents for

the team

. Created On-line Help using Robohelp, used Adobe FrameMaker to create

User Guide.

Documentation Officer Srivatsa Data Processing

August 1995 - April 1997

Main responsibility was to ensure that all documents conformed strictly to

all the standards specified by the client, proof read and check for

erroneous grammar and spelling mistakes and ensure that quality documents

were delivered on time.

EDUCATION

Master of Arts (English Literature[pic]) University of Madras, Chennai,

India

TRAINING AND INSTRUCTION

Certificate course in Web Designing (Dreamweaver, Cold Fusion, HTML)

Certificate course in Microsoft Office Suite of products

Certificate course in Oracle Developer 2000

Brainbench Certification for MS Word Power User

Brainbench Certification for Written English

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