Customer Service Executive Assistant

Michele Fernandez

**** ******** ***., ******, ** 91335

Phone: 818-***-**** * Fax: 818-***-**** * E-Mail: ********@*****.***

Objective

To obtain a long term career in a company that has growth potential.

Experience

SAM DEUTCH CUSTOM HOME

ENCINO, CA (December 2008 - May 2009)

Executive Assistant

. Provided a variety of support for the President of the company.

. Handled all correspondences; including but not limited to

subcontractor, inspector and supply company correspondence.

. Organized meetings on-site and off site.

. Coordinated all travel arrangements.

. Assisted in all design and selection of all products with President.

. Scheduled and oversaw installation of selected products.

. Prepared expense reports weekly.

. Managed the Presidents busy calendar.

. Opened and closed jobsite daily.

AMCAL GENERAL CONTRACTORS

AGOURA HILLS, CA (August 2007-August 2008)

Executive Assistant

. Implemented and negotiated National Rebate / Builder Rebate

programs.

. Procured all data pertaining to all aspects of all projects.

. Wrote and set generic Standard Scopes of work for Subcontractors, by

trade.

. Calculated estimates based on tracked historical data.

. Contacted Architects /Engineers when coordinating plan corrections

and tracked corrections via weekly meetings.

. Uploaded all plans and revisions to various ftp sites.

. Assembled and submitted bid packages, which included plans, scope of

work, product description and invitation to bid and distributed all

through Bidmail program.

. Received bids, compiled complex spread sheets, compared proposed

work to be done, clarified said work and verified information from

plans

. Complied and tracked RFI's.

. Negotiated contract work description and pricing.

. Selected standard color schedules to be used on projects.

. Complied historical budgets, via spreadsheets, for current and

closed projects and updated then monthly.

. Interacted with Construction Managers to resolve project issues:

handled uncooperative subcontractors, ordered items, etc.

. Attended construction meetings on-site and preformed site walks to

verify completion of work and product implementation.

. Compiled qualified Subcontractor databases via either previous

experience with, networking BIA and Bluebook events or RPC

presentations.

. Arranged all data on file for Standard Product Specification

notebooks and distributed to Architectures for implementation in

plans prior to bidding.

. Assisted in implementing "Greener" building standards.

CALIFORNIA HOME BUILDERS (Multi-Family, SF and Custom Builders)

CANOGA PARK, CA (July 2001 - February 2007)

Executive Assistant

. Kept a detailed schedule for President of Company.

. Created a multitude of spreadsheets in Microsoft Excel.

. Interacted with politicians and assisted in fundraiser collections.

. Processed, verified and entered all Accounts Payable (AP).

. Pulled AP draws for processing twice a month.

. Verified that insurance requirements were filled prior to payment.

. Verified all original releases were received and that they were the

correct release.

Purchasing Agent / Estimator

. Negotiated contract work description and pricing.

. Put together bid packages, which included plans, scope of work,

product description and invitation to bid.

. Received compiled bids, ran spread sheets, compared work to be done

and clarified said work.

. Assisted in procuring all materials to be used on a project.

. Assisted in selecting the color schedules to be used on a project.

. Complied budgets for projects and updated then quarterly.

. Mastered working in two different data bases, Sub Master and Alpha.

. In the process of learning TracTime and using it to maintain project

schedules and build a Master Purchasing Schedule.

. Interacted directly with the Director of Construction and

Superintendents to resolve project issues, order items, etc.

. Interacted and worked immediately under the Director of Purchasing.

. Set up and attended pre-construction meetings.

. Preformed periodic job-site walks to verify product correctness and

photograph.

. Confirmed and verified bid quantities from Subcontractors.

. Preformed and mastered Direct Construction quantity takeoffs.

. Reviewed plans and made modifications for the Director of

Purchasing.

Customer Service

. Received customer service complaints either via fax, mail or email.

. Dispatched Customer Service Representative.

. Coordinated Subcontractor if required.

. Followed up with customer, Customer Service Representative and

Subcontractor.

Property Management

. Managed three apartment buildings each housing 30+ tenants per

building.

. Received and processed all Accounts Receivable (AR) monies paid

including but not limited to rent, deposits, credit checks, vending

machine income, etc.

. Mastered QuickBooks and a property management program called

Property Blvd.

. Received and processed all Accounts Payable (AP) for vendors and

security deposit refunds. Print the checks and was a signatory when

the primary authorized signor was unavailable.

. Maintained a perfect balance between QuickBooks and Property Blvd.

Preformed monthly reconciliations on both programs.

AMERICAN HOME BUILDERS

WOODLAND HILLS, CA (June 1995 - December 2000)

Executive Assistant

. Preformed the acquisition and onset of jobs, including customer

approval and job issuance. I delegated or assigned daily work duties

for stucco, paint, carpentry, and window crews - communicating

directly with the foreman of each trade's respective crew.

. Maintained and controlled the status of all jobs in progress from

beginning to final inspection, including ordering all materials

needed for multiple projects, supervising and "time-managing" said

projects, finalizing each job by obtaining verbal acceptances that

all work and all aspects of work preformed exceeded the customer's

expectations and concluding business by arranging payment in full.

. Preformed field inspections to check status of projects, in progress

and completed.

. Provided customers with very detailed information.

. Worked immediately under Vice President (VP) of company, and

assisted the Owner regularly, in a confidential and professional

manner.

Education

Associates Degree, Liberal Studies [1991]

Pierce College, Woodland Hills, CA

American Society of Professional Estimators [2005 - 2006]

Construction Blueprint Reading, Introduction To Construction Estimating

Penn Foster Veterinary Technician Program [2009]

Math & Reading Assessment, Orientation To Veterinary Technology,

Introduction To Veterinary Technology, Computer Applications, Introduction

To Biology

Computer Skills

Microsoft Word, Excel, Outlook, Power Point, QuickBooks, Adobe, Sub Master,

Alpha, TracTime, Property Blvd, Bidmail and Maxwell

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