System Support

Sandys Boakye

****D Lakefield Mews Drive

Richmond, VA 23231

********@*****.***

804-***-**** (home)

804-***-**** (cell)

Summary

Eight years Experienced on System Admin/ Analyst with diverse experiences in the following,

Implementing, Monitoring, Developing, Designing, Troubleshooting, Upgrading, Bringing

Servers up and running, Excellent communication skills, and Strong technical skills. Also

seeking stimulating position in a growing company where I can apply and improve upon my

skills in Information System Administrative Support.

Technical Skills

System maintenance and troubleshooting

Configure system network

Web Designer

Ability to effectively implement and troubleshoot multiple IP routing protocols

System standard application on Laptop, Desktop, HP, Word, Excel, Access and PowerPoint.

TCP/IP, AIX, LAN, WAN, Cisco Router and Switches, ISP, Mainframe Experience, NDM

AS400, Firewall, UNIX, Midrange Servers, Java, Oracle RDBMS, Unix - Linux, Web logic

Software:

Microsoft Outlook. Microsoft Office Suite Windows, Windows95, Windows98, and MS Office:

EXCEL, PowerPoint, Access, MVS/ESA, MVS/XA, VM/ESA, VM/XA, CA1, CA7, CA11, Sys Ops,

JES2, JCL, TSO, SDSF, CICS, NETMAN, REMEDY, TERADATA SKILLS, COTS, NETLQ, ESM

TOOL, NETVIEW, VTAM, VERITA, TIVOLI, DB2, J2EE, Weblogic,Datastage,

Netbackup,Windows operating system, Oracle RMAN Backups, Visio

Hardware:

IBM-3480, IBM-3490, Storage Teck Cartridge Tape Drive, Storage Teck. SILO Tape

UNIX, HP, Window 95,98, XP, Word, Excel, Access and PowerPoint.

TCP/IP, AIX, MVS, CA7, CA11, JCL, SILO Tape Drive, SQL, AS400 Mainframe

Experience, Bam Systems,, Tivoli Monitoring, Shell Script, SUN Solaris, SAN Storage,

Professional Experience

System Analyst Architect 2006 to 2009

Bank Of America, VA

Establish and Maintain high level service and support relations by providing prompt, accurate

and courteous technical support

Demonstrates a broad understanding of the methods, processes, and skills required for

establishing computer access privileges to authorized users in a networked and secure

environment

Midrange experience with Batch Scheduling engineering and support in a midrange

environment using TWS, AutoSys and WCC.

System Operating-Experience with Monitoring and repairing batch jobs, ticketing issues and

escalation and co-ordination of remedial efforts as necessary

Change Implementation - Apply changes as scripted and co-ordinate redial actions if

necessary, including ticketing and escalation.

Working knowledge of Windows Operating including the basic system stack, networking,

services, LDAB, SSO and security.

Incident Management- playing an active role in documenting, escalating and co-ordinating

remedial efforts for all issues

Event (Alarm) management-simple break/fix, ticketing issues and escalation as necessary

Respond to all system failures at time of failure and work with support team to minimize downtime

Experience with Unix/Unix shell scripting

Batch Operations-running, monitoring and repairing batch jobs, ticketing issues and escalation

as necessary

Maintain shift log of notable activities and work with Triage team for escalation

Analyzes and resolves software trouble reports; demonstrates strong analytical abilities and

skills for understanding software technical information

Demonstrates skills to interface with various departments, internal and external customer

groups, to perform necessary administrative work.

Sets priorities effectively and demonstrates timely and effective response to customer and team

member needs through SLA

Experience with Sun Web and Application Server configurations

Demonstrates a broad understanding of the methods, processes, and skills required for

establishing computer access privileges to authorized users in a networked and secure

environment.

Responds effectively and timely to the needs and requirements of the business units and Ability

to work Multi Tasking

Database relations and SQL.experiences and Web technologies and support of Apache, CA

Portal

Recognized for outstanding troubleshooting performance 5 of 8 months

.

Network Service and Support Technician 2004 to 2006

North Carolina Central University, Durham, NC (Internship and volunteer)

Provide hardware, software and network support to 2500 plus users

Configure and install Cisco routers Firewall

Install and Implement Trend Anti-Virus Server through out NCCU

Provide network connections for new workstations

Implement deployment and standardization of computer systems throughout NCCU

Install, configure and troubleshoot Windows NT Servers

Implemented Regional Branch offices upgrade, to increase bandwidth on Frame-Relay

Network Service and Support Technician 2003 to 2006

CDI Incorporation

Maintained all levels of support

Provide services and support for end users within CDI environment

Setting up printers and printing backup restore operations

Set up user accounts - 10,000 users

Assisted users in setting up a network.

Installed operating systems such as Windows 95/98/ 00

Restored backups files on systems

Developing Files

AS400 Computer Operator 2000 to 2003

CCB Corporation, Durham, NC

Run Batch and Backups jobs

Scheduled AS400 daily and monthly jobs

Use DRL commands to restart and run through job list.

Use CA7 to check job status

Mount tapes and print files

Use JES2 and JES3 in running MVS jobs

Monitor console

Education

Degree, Information System Administration and Support

Durham Technical Community College, Durham, NC

AA, Faith Landmarks Bible Institute, Richmond, VA

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