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Service Manager

Location:
Las Vegas, Nevada, 89119, United States
Posted:
May 30, 2010

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JAN ICE G. ******

**** *. **** ******* #**** Las Vegas Nevada 89119 ********@*****.*** 702-***-****

A seasoned service indust ry professional w ith a continuing background in I nformation Technology as

a pplied in Government and Local industries. Cu r rent areas of study and expertise are in Systems

A dministration, Database Administration, Help Desk Support, Messaging and Connectivity.

SUM MARY OF QUAL I F ICATONS

• Information Technology inclusive with PC Build/Repair and Network Maintenance.

• Computer Consulting and Service.

• Software Programming

• Shipboard Communications

CERT I F ICAT IONS AND T EC H N ICAL SK I L LS

• Microsoft Certified Information Technology Professional: SQL Server 2005 Database Administrator

• Microsoft Certified Information Technology Specialist: SQL Server 2005 Implementation and Maintenance

• Microsoft SQL 2005 Developer

• Microsoft Certified Systems Administrator: Windows Server 2003

• Microsoft Exchange Server 2003

• Microsoft Office 2007

• Cisco CCNA

• Comptia Network +

• Comptia A+ & IT Technician

• Alameda Technical College AA degree in Electronics

P ROFESSIONAL EXPER I E NCE

Brandywine Bookmaking LLC Jan. 2009 – July

2009

Technical Support Specialist

• Computer and peripheral equipment phone support

• Supported LAN/WAN VPN, TCP/IP, firewalls, Active Directory and remote

access administration.

• Application support with Microsoft office 2003 and 2007 Word, Excel, Outlook, FTP Core Lite and Crystal

V iewer

• Supported Windows Server 2003, Windows XP Professional, Blackberry Messaging, Exchange Server 2003,

V ista Business, ShoreTel 530 phone systems,

• Ability to t roubleshoot software/hardware related issues such as password lockout, mapping drives and

p rinters, remote connection desktop through the network using Active Directory.

• Ability to resoles issues relating to the network: Cisco routers, Firewalls, desktop

PCs/Printer/Software/Hardware, cabling, server installs, backup/disaster recovery, exchange/email support.

• Equipment Support such as Fiber switch(Single and Multimode) and Versa Terminals, Digibox media

converters, Dell desktops,Laptops and Servers, Decoders Unity 400 and 500 series

• Support multi-function printers such as Xerox workcentre5632 and Canon. OKidata printers, HP LaserJet

3600N.

• Ability to read, analyze technical procedures

• Ability effective oral, writ ten and interpersonal communications skills.

• Ability to work in a team environment, Ability to analyze and articulate and implement solutions

Smart Source Technical Staffing Solutions Sept. 2008 -

Dec. 2008

P C Technician for CDW Distribution Center Las Vegas

• Receiving/Verifying the Order- quick physical checks ensuring I have all components on the order. Verify the

correct product and quantity. Check the Install comments or special instructions regarding the configuration.

E nsured no damaged boxes or components are part of the order.

• Logging the Order – Check for your ID number on the top of the pick list and initialize it to confirm that you

have the order and will be working on it. Write down the Pick reference number on the log sheet, along with

t he proper quantity. Check all inbound orders for overnight and will calls.

• Opening Order – If 5 or more computers, build a Single Master configuration to ensure proper compatibility.

• Install all components such as memory, video, modems, NICs, sound cards, CD/DVD writer. Setup

master/Slave hard drive configurations on blade servers, laptops and desktops. Registered User names on

L aptops & Desktops and Install Asset tags. Install memory on HP,Canon, Brothers Printers. Final QC Check

Military Sealift Fleet Support Command Apr. 2002

- J ul. 2006

Radio Electronics Technician I I

• Ability to interpret and analyze Navy and Joint Command Instructions and Publications for drafting

communications Plans and Messages.

• Ability to Operate Navy Unique Computer Systems.

• Ability to setup, maintain and t rouble shoot communications systems including Navy unique and commercial

electronics equipment. Knowledge of and ability to properly operate Navy CMS/EKMS equipment.

• Ability to use and interpret electronics technical manuals and schematics drawings utilizing electronic theory

to t roubleshoot computer, electronics and communication systems and equipment.

• Ability to t ransfer information using tactical or commercial satellites on a global basis.

• Knowledge of operations that are routinely performed within a battle group with specific circuits and protocols

t hat must be utilized. Complying with communications security (COMSEC) and cryptographic equipment

requirements on both t ransmission and receipt of communication signals.

Department of Revenue & Taxation M ar. 1998 - Apr. 2002

Junior Applications P rogrammer

• Assist in the development of enhancement of programs or systems in accordance with approved user

recommendation. Maintain current knowledge of standard programming language, coding methods and

operations required to be performed daily.

• Knowledge of the AS/400 functions, Win95/Win98/WinNT/Win2000/XP operating systems environment and

M icrosoft Office 2000/2007.Ability to create database using RPG4, CL programming, Access 2000.

• Ensure that programs are tested thoroughly prior to production. Assist in designs of automated portions of the

systems. Analyze programs specifications for completeness and conformance to standard. Weekly and daily

AS/400 i-series 400 IBM Backup Recovery system with Colorado Tapes for media .

• Document programs according to installation standards. Compile programs in a test environment to ensure

validity prior to production.

• Instruct/Support users in the use of Lotus/MS Excel applications and retrieving data from the IBM AS/400.

****** Consultants Feb.1994 -

Jan.2003

F ield Service Manager

• Hotel Call Accounting support-Software/Hardware

• On-Call Computer and Network Service Support

• Marketing and Sales

• Database programming

• Wholesale computer hardware parts and peripherals

• Network and Data cabling installations

• Maintaining Service Contracts

• Custom Build PC’s for Home or Office use

• 24-7 Phone Support

Automation Supplies/OPTS M ar. 1995 - Sept. 1997

F ield Service Manager

• Supervised 10 Field Service employees.

• Service support on Lexmark Wheelwriters and printers, Glory currency machines, IBM PS/2 computers,

Neopost mailing equipment, including preventive maintenance.

• Marketing and Sales for Neopost Mailing products.

• Data cabling and installation.

AD Sanford & Co. M ar. 1994 - Sept. 1994

F ield Service Technician

• Support Best & HDR UPS.

• Support Diebold products with the u nderstanding and knowledge of EFT networks, card programs,

telecommunications and ATM settlement, ATM hardware/software, 1 st and 2nd l ine maintenance, cash

handling, monitoring, currency management, content distribution and project management.

• Support Printronix printers, IBM POS Systems.

• Network and Data Cabling Installations.

• Quarterly preventive maintenance on all equipment.



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