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Customer Service Development

Corona, California, 92882, United States
May 30, 2010

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Seeking a position to utilize my skills and abilities in Communications

and Public Outreach.


Masters of Science in Environmental Studies Candidate (2nd year), with

Concentration in Environmental Education & Communications, CSU Fullerton.

Bachelor of Arts in Communications (Visual) with Minor in Natural

Sciences, CSU Fullerton, 2009.

Associates of Science Degrees,

Riverside Community College, 2007.


Marketing/ Public Outreach Intern, Metrolink, Los Angeles.

April 2008 - Present

Assist in conducting marketing campaigns, by overseeing the development,

design, editing and distribution of informative promotional material.

Draft contest flyers, letters press releases, newsletters, factsheets

and radio public service announcements. Organize and attend rideshare

events to distribute information and promote public transportation.

Designed the 2008 and 2010 annual pins. Acted as liaison, during the

Chatsworth Incident, Holiday Toy Express, Christmas Family Charity.

Utilize the SalesForce Database program for database fulfillment and

promotional ticket distribution and mailing.

Received an award for designing the 2008 Most Popular Annual Metrolink


Project Team Member, Urban Land Institute (ULI), OC/IE Chapter

June - Sep 2009

Participated in the preparing presentation materials for the Edge

Development Workshop, conducted by the Urban Land Institute, Orange

County/Inland Empire Chapters. The workshop consisted of four teams

competing on ideas for developing infill edge developments and Greenfield

edge developments. Each team consisted of multidisciplinary

professionals. Team members collaborated on developing a series of

concepts and strategies along with a graphic representation of how a

sustainable edge development could look for a pre-selected site. Workshop

lasted three months, culminating with presentations by each team of their

visions at a forum in September, 2009, where ULI Orange County/Inland

Empire members, business and civic leaders and key stakeholders were

invited. The results of this Workshop are to be shared with ULI at the

international level to develop new publications and resources.

GIS Mapping Consultation, La Sierra Del Rio Development, Riverside, CA

June - Sep 2009

Developed a GIS map of the Western City of Riverside area, mapping zones

where development was allowed. The map was used by developer for

presentation to City of Riverside. Proposed development includes large-

scale estate homes, as well as, space for a Green Technology Campus in

the City of Riverside to house environmental studies, vocational training

and green technology businesses in a collaborative setting. This

development will be showcased in Riverside's first round-up demonstration

of its Smart Growth and GoGreen policies.

Senior Recreation Leader, City of Corona Parks & Recreation

June 2006 - April 2008

Utilized Boy Scouts leadership skills to supervise children ages 5-12 in

various leisure and recreational activities as part of the City of Corona

after-school program. Responsibilities included training new staff and

volunteers. Participated in planning weekly activities and events,

handling cash for snacks, recording daily incidents and filling out


Customer Service, Sport Chalet, Riverside, CA

September 2005 - May 2006

Performed customer service duties in several of the retail departments.

Assisted in stocking store and receiving deliveries. Assisted in the bi-

annual inventory of store with co-workers. Assisted customers in locating

items in the computer system.


Eagle Scout, Boy Scouts of America Troop 141.

International Associations of Business Communications (IABC) - Member.

National Press Photographers Association (NPPA) - Member.

Association of Environmental Professionals, Inland Empire Chapter (AEP-

IEC) - Member.

Environmental Studies Student Association, CSU Fullerton Chapter -


Riverside/San Bernardino Community Theaters (2002-2005) - Actor.

Certified Rescue SCUBA Diver, PADI.

OTHer Skills

Computer: Microsoft Office Suite, GIS, Adobe Photoshop/Creative Suite,

Web Design Software's (HTML, CSS & Flash), 3DS Max, SPSS, Final Cut

Pro, iMovie, SalesForce Database Management, Facebook/Twitter,.

Office/Retail: Customer Service, Handling phone calls, Filing, Typing,

Inventory, Sales.

Relevant Courses

Mass Communications Principles of Public Relations

Public Relations Writing, Journalism Reporting, Photojournalism

Multimedia Productions

Graphic Design

Web Design

Photography (Field & Studio)

Architectural Rendering

3D Animation

Communications Law

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