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Customer Service Management

Mount Rainier, Maryland, 20712, United States
May 28, 2010

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Jeffrey Philippe

**** ******** **, ***** *******, MD 20782

Phone: (202) *** **** Email:

Campus: 118B Peterson-Friend Hall, Stillwater OK 74077

Qualification: Hard working individual seeking an analyst or specialist

position in the field of aviation and aerospace. I am looking to apply my

knowledge and skills that I have acquired in my education and experiences.

I am currently pursuing a Master's Degree in Aviation and Aerospace

management and I will complete my degree in July 2010. I have strong

customer service, task management, mathematical, analytical, and problem

solving skills. I am technically proficient in Microsoft office including

Access, PowerPoint, Excel, Word, and Database Management. I have some

limited knowledge of programming languages such as C++, and SQL. I've also

received 30 hours of training in Project Management (PMBOK) and Logistics.

I am fluent in the French language, and I have some command of the Spanish

language. I am detail oriented, flexible, adaptable, result driven, team

player, and have experience working in a team environment

Education, Research, Activities

M.S Applied Sciences in Aviation and Space (Expect August 2010)

Focus Aerospace Project & Program Management

GPA: 4.0

Oklahoma State University, Stillwater, OK 74078

B.S Aviation Science (May 2009)

Minor Computer Science (GPA 3.092)

University of Maryland Eastern Shore, Princess Anne MD 21853

Oklahoma State University (Graduate Assistant) November 2009-


NASA Education program

Perform office clerical duties. Photocopy, scan and file documents. Prepare

education kits for NASA STEM students.

Oklahoma State University

Graduate Research

NextGen Program and Technology Evaluation

The Airport Surface Detection Equipment Mode X (ASDE X) runway incursion

prevention system.

. Evaluate the effectiveness of the NextGen program from a safety


. Evaluate the environmental effects of NextGen.

. Do a cost benefit analysis of the NextGen program.

. Analyze the strengths and weaknesses of the ASDE X ground radar


. Provide recommendation to the Federal Aviation Administration for

improvement of NextGen program and ASDE-X radar system.

Dwight. D Eisenhower Transportation Research Fellowship September

2007- May 2009

. Unmanned Aerial Vehicle (UAV) impact on the future of relief

transportation concurrent to NextGen program.

Professional Experience

Federal Aviation Administration (Intern) June 2010-July


. Study the effect of the NextGen program

. Assist safety inspectors with their daily activities

. Assist procedure specialist with their assignments

Maryland Aviation Administration (Intern). June 2008-January


. Perform office duties while coordinating with airport engineers, and


. Daily activities involve scanning airport construction and engineering

documents and creating electronic files that contained those scanned

documents and filing those documents in alphabetical orders and by

dates. Other activities consist of answering phones, sending emails to

contractors, designing spreadsheets that contained the information of

all the tenants that occupy stations at BWI (Baltimore International

Airport). Lastly, I researched and put together folders that contain

FAA regulations about constructions at an airport.

Metropolitan Washington Airport Authority (Intern) Washington, DC Summer


. Provided customer service assistance to the traveling public.

. Welcome and directed passengers to the appropriate security-screening


. Provided passengers with pre-security information, and the location of

gates and airlines.

. Worked with customs officers in assisting international travelers.

. Served as a translator to French and Spanish travelers


. Volunteer at the Federal Aviation Administration Summer 2010

. Completed 33 hours of training in logistics Fall 2009

. Completed 33 hours of training in Project Management (PMBOK) Fall 2009

. Dwight D. Eisenhower Transportation Fellow 2007-2008-2009

. Maryland Department of Transportation Fellow Summer 2008

. U.S Department of Transportation Scholarship Recipient 2007-2008, 2008-


. Certificate of Excellence for participating in the Maryland Department

of Transportation Fellows Internship Program Summer 2008

. Resident Assistant of the year May 2007

. NASA Airborne Science Training Initiative(ASTI) UAV. 2005-2006-2007


Steven K. Marks Ed. D.

Professor, and Aviation and Space Program Coordinator

Oklahoma State University

Phone: 405-***-****


Thomas C. Accardi

Director of Aviation System Standards

Federal Aviation Administration

Phone: 405-***-****

405-***- ****


Robert Dionne

Professor/Graduate Assistant- Aerospace Education

Oklahoma State University

Phone: 405-***-****


Syed Shariq, R.A

Acting Chief

Tenant Improvement Section

Maryland Aviation Administration

Phone (410) ***-****


Dean B. Mohr

Aviation Noise Analyst

Maryland Aviation Administration

Noise and Land Use Compatibility Planning

Phone (410) ***-****

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