Sign in

Customer Service Representative

Pompano Beach, Florida, 33068, United States
May 31, 2010

Contact this candidate
Sponsored by:
Post Jobs to
Multiple Job Boards &
Get more Candidates
Try it Free!
Start your 30-day
Free Trial

Chiquita Marisha Lofton

*** ** **** *******

Margate, Florida 33068


Dependable and efficient professional, Enjoy working with the public and

dedicated to high quality customer service.

Over seven years experience in a variety of Customer Service Representative


Also proficient in Microsoft Word, Excel, Powerpoint, Outlook and Internet

Explorer Services.

*Service Strong Attention to Detail *High Quality Customer *Muti-Task

*Front Desk, Receptionist Functions *Greeting Customers

*Data Entry *Verify Accuracy of Documentations *Compliance

*Explain policies, procedures, or services to patients using medical or

administrative knowledge.

*Coordinate communication between patients, family members, medical staff,

administrative staff, or regulatory agencies.

*Investigate and direct patient inquiries or complaints to appropriate

medical staff members and follow up to ensure satisfactory resolution.

*Interview patients or their representatives to identify problems relating

to care.

*Refer patients to appropriate health care services or resources.

*Analyze patients' abilities to pay to determine charges on a sliding


Nations Health

Weston, Florida

Medicare Enrollment Specialist


*Responsible for enrolling customers 65 and older in a

Medicare part d plan

*Processed payments

*Documented all calls and processed monthly bills for existing Medicare

part d members.


Pompano Beach, Florida

Pharmacy Tech


*Responsible for helping many different pharmacies process

patients medications

*Process billing


*Documented all calls

*Reported any prescription complaints that the patients may have



Tamarac, Florida

Customer Service Representative


*Placed orders with customers

*Processed payments

*Reported lost/stolen credit cards

*Converted funds all over the world, Documented all calls.


Margate, Florida



*Responsible for handling all cash transactions

*Greeted and Assisted customers

*Packaged customers purchased items

*Assisted in HR Dept

*Stocked shelves with store merchandise as well as answer all incoming


Holy Cross Hospital

Fort Lauderdale, Florida

Nutritional Services


*Responsible for delivering patients trays to rooms.

*Worked on the tray line preparing food onto trays.

*Worked as a Diabetic Nutritional Associate.

*Worked in Washroom to get patient trays clean.

*Responsible for assisting patients with ordering their meals.

Hadley Memorial Hospital

Washington, DC

Patient Access Representative


*Demonstrated concern and empathy to the patients, family and friends,

while offering information and directions to visitors, and maintain a

professional and competent appearance while closely interacting with a

variety of professionals including physicians and medical staff.

*Responsible for the scheduling and registration of Outpatient and

Ambulatory Surgery patients.

Belford University

Los Angles, CA

GPA: 3.0

Bachelor in Science of Nursing Certification of Mathematics

Belford University

Los Angles, CA

GPA: 3.0

Masters in Science of Nursing Certification in Mathematics

Contact this candidate