Chiquita Marisha Lofton
Margate, Florida 33068
abmqli@r.postjobfree.com
Dependable and efficient professional, Enjoy working with the public and
dedicated to high quality customer service.
Over seven years experience in a variety of Customer Service Representative
position.
Also proficient in Microsoft Word, Excel, Powerpoint, Outlook and Internet
Explorer Services.
*Service Strong Attention to Detail *High Quality Customer *Muti-Task
*Front Desk, Receptionist Functions *Greeting Customers
*Data Entry *Verify Accuracy of Documentations *Compliance
*Explain policies, procedures, or services to patients using medical or
administrative knowledge.
*Coordinate communication between patients, family members, medical staff,
administrative staff, or regulatory agencies.
*Investigate and direct patient inquiries or complaints to appropriate
medical staff members and follow up to ensure satisfactory resolution.
*Interview patients or their representatives to identify problems relating
to care.
*Refer patients to appropriate health care services or resources.
*Analyze patients' abilities to pay to determine charges on a sliding
scale.
Nations Health
Weston, Florida
Medicare Enrollment Specialist
11/01/2009-01/01/2010
*Responsible for enrolling customers 65 and older in a
Medicare part d plan
*Processed payments
*Documented all calls and processed monthly bills for existing Medicare
part d members.
Aetna
Pompano Beach, Florida
Pharmacy Tech
11/03/2008-08/31/2009
*Responsible for helping many different pharmacies process
patients medications
*Process billing
payments
*Documented all calls
*Reported any prescription complaints that the patients may have
experienced.
Convergys
Tamarac, Florida
Customer Service Representative
08/02/2005-11/03/2008
*Placed orders with customers
*Processed payments
*Reported lost/stolen credit cards
*Converted funds all over the world, Documented all calls.
Wal-Mart
Margate, Florida
Cashier
10/15/2002-08/05/2006
*Responsible for handling all cash transactions
*Greeted and Assisted customers
*Packaged customers purchased items
*Assisted in HR Dept
*Stocked shelves with store merchandise as well as answer all incoming
calls.
Holy Cross Hospital
Fort Lauderdale, Florida
Nutritional Services
11/08/2003-12/15/2004
*Responsible for delivering patients trays to rooms.
*Worked on the tray line preparing food onto trays.
*Worked as a Diabetic Nutritional Associate.
*Worked in Washroom to get patient trays clean.
*Responsible for assisting patients with ordering their meals.
Hadley Memorial Hospital
Washington, DC
Patient Access Representative
05/18/1999-08/25/2002
*Demonstrated concern and empathy to the patients, family and friends,
while offering information and directions to visitors, and maintain a
professional and competent appearance while closely interacting with a
variety of professionals including physicians and medical staff.
*Responsible for the scheduling and registration of Outpatient and
Ambulatory Surgery patients.
Belford University
Los Angles, CA
GPA: 3.0
Bachelor in Science of Nursing Certification of Mathematics
Belford University
Los Angles, CA
GPA: 3.0
Masters in Science of Nursing Certification in Mathematics