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Customer Service Representative

Location:
Pompano Beach, Florida, 33068, United States
Posted:
May 31, 2010

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******** Marisha ******

*** ** **** *******

Margate, Florida 33068

**********@*****.***

954-***-****

Dependable and efficient professional, Enjoy working with the public and

dedicated to high quality customer service.

Over seven years experience in a variety of Customer Service Representative

position.

Also proficient in Microsoft Word, Excel, Powerpoint, Outlook and Internet

Explorer Services.

*Service Strong Attention to Detail *High Quality Customer *Muti-Task

*Front Desk, Receptionist Functions *Greeting Customers

*Data Entry *Verify Accuracy of Documentations *Compliance

*Explain policies, procedures, or services to patients using medical or

administrative knowledge.

*Coordinate communication between patients, family members, medical staff,

administrative staff, or regulatory agencies.

*Investigate and direct patient inquiries or complaints to appropriate

medical staff members and follow up to ensure satisfactory resolution.

*Interview patients or their representatives to identify problems relating

to care.

*Refer patients to appropriate health care services or resources.

*Analyze patients' abilities to pay to determine charges on a sliding

scale.

Nations Health

Weston, Florida

Medicare Enrollment Specialist

11/01/2009-01/01/2010

*Responsible for enrolling customers 65 and older in a

Medicare part d plan

*Processed payments

*Documented all calls and processed monthly bills for existing Medicare

part d members.

Aetna

Pompano Beach, Florida

Pharmacy Tech

11/03/2008-08/31/2009

*Responsible for helping many different pharmacies process

patients medications

*Process billing

payments

*Documented all calls

*Reported any prescription complaints that the patients may have

experienced.

Convergys

Tamarac, Florida

Customer Service Representative

08/02/2005-11/03/2008

*Placed orders with customers

*Processed payments

*Reported lost/stolen credit cards

*Converted funds all over the world, Documented all calls.

Wal-Mart

Margate, Florida

Cashier

10/15/2002-08/05/2006

*Responsible for handling all cash transactions

*Greeted and Assisted customers

*Packaged customers purchased items

*Assisted in HR Dept

*Stocked shelves with store merchandise as well as answer all incoming

calls.

Holy Cross Hospital

Fort Lauderdale, Florida

Nutritional Services

11/08/2003-12/15/2004

*Responsible for delivering patients trays to rooms.

*Worked on the tray line preparing food onto trays.

*Worked as a Diabetic Nutritional Associate.

*Worked in Washroom to get patient trays clean.

*Responsible for assisting patients with ordering their meals.

Hadley Memorial Hospital

Washington, DC

Patient Access Representative

05/18/1999-08/25/2002

*Demonstrated concern and empathy to the patients, family and friends,

while offering information and directions to visitors, and maintain a

professional and competent appearance while closely interacting with a

variety of professionals including physicians and medical staff.

*Responsible for the scheduling and registration of Outpatient and

Ambulatory Surgery patients.

Belford University

Los Angles, CA

GPA: 3.0

Bachelor in Science of Nursing Certification of Mathematics

Belford University

Los Angles, CA

GPA: 3.0

Masters in Science of Nursing Certification in Mathematics



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