Manager Customer Service

Mark Abbott

**** **** ** ***** **., Denver, NC **037

704-***-****

*******@*****.***

PROFESSIONAL PROFILE

Several years experience as an accomplished manager in a fast pace

results oriented industry. A respected leader who recognizes the

strength in others, develops teams to meet their potential, and

focuses on customer service. A self starter who has shown progression

throughout career and managed many high profile projects.

SUMMARY OF EXPERIENCE

Target Corporation, Facility Operations Manager, Newton, NC 10/08

- 5/10

. Sr. Leader for start-up of new highly automated 1.6 million square

foot distribution center, which includes over 8 miles of conveyors,

5 automated receiving lines, 120 door sorter system, automated

battery system, and Automated Storage and Retrieval System .

. Lead 5 shift supervisors and a system engineer whose responsibility

is to lead their teams to drive distribution services to 61 Target

Stores in NC, TN, and VA.

. Oversaw final stages of construction, facility set up, and

recruitment and hiring of highly technical maintenance technicians.

. Accountable to $3.7 million budget to include maintenance of

conveyance systems, 140 pieces of rolling stock, contracted

services, environmental compliance and payroll.

Target Corporation, Facility Operations Manager, Lacey, WA 3/06-

10/08

. Sr. Leader at 2 million square foot Import Warehouse with

responsibility in leading cohesive teams to drive a strong customer

service and professional development environment.

. Oversaw construction of new $9 million sorter technology,

coordinated advance training for maintenance team, and drove

implementation of new automation in existing facility.

. Led 4 shift supervisors and one system engineer whose responsibility

was to lead their teams while providing distribution services to 27

Regional Distribution Centers

Target Corporation, Group Facilities Area Manager, Houston, TX 9/03-

3/06

. Managed multi-market region which included Houston, San Antonio,

Austin, and Louisiana.

. Responsible for capital expenditure projects, contracted services,

and day-to-day facility maintenance for 77 Target and 28 Mervyn's

retail stores.

. Accountable to $18 million budget.

. Drove strong partnerships between stores, HQ, vendors

. Led 8 District Facility Managers. Driving professional development

and managing talent.

. Led team through disaster recovery efforts following 2005 hurricane

season in TX and LA.

Target Corporation, District Facility Manager, Seattle, WA 6/01-

9/03

. Responsible for day-to day and preventative maintenance of 11 Target

and 6 Mervyn's retail stores.

. Accountable to $2.5 million maintenance and repair budget.

. Managed 14 Facility Technicians, upgraded 4 positions through talent

management.

TAG Aviation, Line Technician Manager, Seattle, WA 6/96-6/01

. Managed a 40,000 gallon aviation fueling system

. Hired and trained personnel in the line department.

. Coordinated schedules in regards to aircraft movement and

maintenance.

EDUCATION

Bachelor of Arts

Washington State University

Sport Management - 1989

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