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Customer Service Quality Control

Massillon, Ohio, 44647, United States
May 31, 2010

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Manuel Morales

**** ***** ******, **

Massillon, Ohio 44647

Phone: (330) ***-****


Logistics & Distribution Management

Experience Logistics and Distribution Management professional uses his

business management experience, attention to detail, organization,

teambuilding skills, and time management skills assisting organizations in

reducing their logistics costs while streamlining their distribution

channels. Unique ability to create and foster a customer focused

continuous improvement culture.

Core Skills

Operations Budget Production Plans Control

Operations Management Safety Training

Team Building On-time Delivery

Team Leadership Inventory Planning/Control

Customer Communications Just In Time (JIT)

Quality Control & Assurance Price Negotiations

Distribution Management Customer Service


career Accomplishments

o Ensured an on-time delivery rating of 99.75% or better for 32 months


o Reduced damaged goods in warehouse from 3 incidents per week to 1 in 3

months through implementation of improved training and operating


o Reduced expedited shipping costs by $4,000 per month by implementing

new standard operating procedures after analyzing current cost

structures while maintaining customer service levels.

o Reduced aged forklift maintenance costs by $2000 per month through

cost analysis, disposal of old equipment and purchase of newer

technology and setup and maintenance program implementation.

o Improved setup times by 15% as Continuous Improvement Team Leader by

engaging and motivating setup staff to think outside the box to

improve processes.

o Eliminated recordable OSHA incidents through implementation of Stop

Program by Dupont on the shop floor and in the warehouse.

o Coordinated warehouse elimination program saving the company

$10,000,000 annually.

Manuel Morales

Page 2

career history

Sonic America's Drive-in - Massillon, OH

2008 - Present

Investor/ Silent Owner

o Actively involved with daily operations for an existing franchisee.

Worked side by side with all levels of management and crew for eight

months including 130 employees and 5 managers to become familiar with

all aspects of owning and operating multiple locations.

E.B. Display - Massillon, OH

2005 - 2008

Logistics Manager

o Coordinate and supervise all activities related to the traffic

department for a facility with sales of $19 million dollars.

o Full Profit & Loss responsibility for all logistics related functions.

o Reduced shipping contract costs though negotiation and application of

discounted rates.

o Acting Safety Director ensuring OSHA standards compliance.

o Managed Scheduling Department and Customer Service departments.

Rubbermaid Products - Canton, OH

2003 - 2005

Distribution Supervisor

o Managed all facets of distribution channels and implementation

of continuous improvement strategies.

o Managed over 100 employees and 3 managers.

Sonoco Products Company - Massillon, OH

1984 - 2003

Production Control/Shipping Supervisor

o Manage, coach and direct ten (10) employees in a two shift, shipping

operation Coordinate and supervise all activities related to the

traffic department for a facility with sales of $15.5million dollars.

o Led, championed and presented annual forklift and pedestrian training

Actively participated on Safety Steering Committee, Productivity

Improvement and Forklift Safety Teams.

o Schedule and conduct monthly inventory audits compiling various

reports and cycle count summaries.

o Order, monitor and maintain control of all raw material and finished

goods inventory.

o Managed Production Control and Customer Service Departments.

education& Training

Stark State College of Technology, North Canton, Ohio (Pursuing Bachelors


Akron-Canton Section American Society for Quality Control Courses

Basic Industry Quality Control; Statistical Process Control & Problem


Ashland Chemical-Certificate in Hazardous Material Handling

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