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Active Directory Customer Service

Freeport, Illinois, 61032, United States
May 31, 2010

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John K Francis

**** ********* **, ********, ** **032

(815) ***-**** Home * (815)-***-**** *

Highly accomplished, deeply driven, high ethical values information

technology professional with a successful 18-year track record in

Information Technology. Demonstrate strong competency in Information

Technology and Project Management. Core competencies include:

Information Technology Management Information

Technology Security

Applied Managerial Finance

Entrepreneurship / Interpreneurship Strategic Management

Leadership and Ethical Decision-Making

Emerging Markets

Executive Management




Monroe Clinic

Sr. Network Administrator April 2007 to

November 2009


. Administer Active Directory (Single Forest, Single Domain), Windows

Server 2003 Infrastructure and domain controllers at main hospital

and 9 branches. A total of 12 domain controllers and 1300 users.

. Managed projects, new implementations, integrations of AD sites,

domains and domain controllers.

. Managed, Troubleshoot Citrix Presentation Server 4.5 currently with

200 plus users, Installed and publish applications, build Citrix

servers, Installed hot fix, feature packs and manage Web Interface


. Mentor other Network Administrators, delegate tasks

. Created and Managed Group Policy, DFS share and monitor and

troubleshoot NTFRS using Sonar and Ultrasound.

. Ensure computers are secure through regular Patch management

process to test and deploy windows XP and Windows Server critical

and important patches on time to secure vulnerabilities using WSUS


. Act as SME for Network/System Administrators, Desktop Technicians

to provide expert advice on administration, installation, and on


. Manage SQL Server 2003 database servers for Quadra med's Quantim's

(Coding and Billing) application. Upgrade Quantim software on a

monthly basis with new releases.

. Administered Citrix XenApp 5.0 Infrastructure on XenServer 5.5

Virtualization and administration.


. Designed, Setup, Configured & Implemented Citrix Presentation

Server 4.5 for Epic EMR application to be accessed using

tablets, with an initial farm size of 3 presentation servers and

2 web interface servers, license server and SQL Express database

server running on HP Proliant 360 G5s for internal use.

Increasing the number of users from 60 to 250 with total 8

Citrix presentation (32bit & 64bit platform) servers 4.5 running

feature pack 1. Achieved 99.9% SLA with no downtime, except

during regular maintenance schedules.

. Accomplished migration and integration of two newly acquired

healthcare organization (Highland Women's Care Active Directory

site in 2007 and Freeport Eye Care Active Directory site in

2008) to Monroe Clinic site.

. Introduced and Implemented LANSWEEPER Network Auditing and

management tool for the organization.

. Managed and Implemented Symantec Endpoint Protection 11.0 for

1300 desktops and Trend Micro Office Scan v10.0 for Windows


. Was a team member in the design of the IT infrastructure for the

new 85 million dollar Northwest addition with MTM technologies.

Mid-State Technical College

IT Systems Specialist

December 2005 to March 2007


. Administered around 30 Windows Server 2003 Active Directory systems -

8 Domain Controllers

. Administered and Managed Windows Server 2003 DHCP, DNS, WINS, Print


. Administered Exchange Server 2003 clusters, Create Users, Home

Directories, Assign permissions

. Supported more than 3000 user and mail box accounts in AD and


. Managed Windows Server 2003 File, Print cluster servers, Group Policy

using GPMC and Troubleshoot GPO issues.

. Patch Management using WSUS 2.0 and managed Barracuda SPAM Firewall


. Setup & Configured RIS server for Windows XP deployment.

. Implemented Enterprise Security on servers.

. Administered Norton Symantec System Center 9.0

. Managed and troubleshoot Active Directory replication issues using


. Monitored FRS using SONAR and ULTRASOUND

. Managing Backups using Net Vault Bakbone 7.3, Backup Exec v10.0

. Troubleshoot replication issues using Replmon and Repadmin.

. Installed, Configure and Managed Symantec Mail Security 5.0

. Managed HP Servers with HP Insight Manager, Net Vault / Bakbone backup


. Make recommendations for Architecture, System design and planning.

. Effectively communicate to our customers and outside vendors

. Provide technical input to management; make purchase decisions on

hardware, software and other requirements for the IT department.

. Place purchase order with vendors for hardware and software.

. Provide technical directions to sub-ordinates and desktop support



. Migrated Windows 2000 Active Directory to Windows 2003 Active

Directory including print servers, DNS, DHCP, File servers running

on clustered windows server 2003 environment.

. Implemented VSS (Volume Shadow Copy) to restore previous version of


. Implemented WhatsUp Gold 2006 Professional Edition to monitor

network, servers, routers, services and applications and take

proactive steps

. Migrated around 3000 staff and student mail boxes from Exchange

2000 to Exchange 2003

. Assisted Network Engineer during CISCO VOIP implementations


Vice-President September

2004 to December 2005


. Oversee day to day business operations

. System Administrator of ten node office local area network.

. Managed all hardware/software related purchases, upgrades,

configurations and training of office equipment and personnel.

. Provide consultancy services for Active Directory and Citrix

implementations to clients


. Provided consultancy services to Music Now LLC in Chicago for

Server Security & Hardening. Fixed security issues in around 33

Windows 2000/2003 servers (Domain Controllers, File and Web

servers). This includes applying hot fixes, clearing all security

vulnerabilities (registry modifications, access permissions, IIS

vulnerabilities, turning off unnecessary services), Securing

Service accounts, Administrative accounts based on the report

provided by a third party security company.

. Provided consultancy services to McKesson Corporation. Setup,

Installed, Configured & Managed Windows Server 2003 Active

Directory Domain Controllers, Active Directory Integrated DNS for

ASP Citrix Farm Environment, Citrix MetaFrame Presentation server

3.0, Web Interface (NFUSE) for McKesson's Horizon Patient Folder

and Horizon Physicians Portal project on 14 HP Proliant 360 G5

servers for a hospital in Connecticut. Managing Citrix Farm,

Troubleshooting and applying hot fixes, publishing Applications

within the Farm / Assigning Permissions.

Honeywell / IBM Global Services

Sr. Systems Administrator / Consultant

March 2000 to August 2004


. Administered more than 30 Windows 2003, Windows 2000, Windows NT 4.0

servers, 8 MS Exchange 5.5 Servers, 10 Novell NetWare 4.11 File &

Print servers and IIS 4.0 Web servers including installation,

configuration and maintenance running on Dell Power Edge.

. Performing Security Audits/Implement Security on all NT/Win2k and

Windows Server 2003 using Tivoli Monitoring.

. Installed Tivoli monitoring agents for monitoring Windows servers.

. Apply Change Control Processes to make changes to Servers.

. Asset Management's, Validation, Disposal and updates in portal.

. Server Builds/Refreshes/Upgrades.

. Document all systems' configurations, upgrades, and service records.

. Maintaining and managing computer security by upgrading Service Packs

and Patches for NT servers, upgrading Antivirus Software's...


. Implemented OWA for web email access with Exchange 5.5

. Migration and consolidation of servers from Dell to IBM

. Implementing Microsoft Best Practices

. Managed and Implemented projects act as technical lead and participate

in technical installation/Configuration of projects.


Executive Masters in Business Administration

December 2009

Colorado Technical University, USA

Bachelor of Engineering in Electronics & Communications

July 1994

Ramaiah Institute of Technology, Bangalore, India

Technical and Customer Service Awards

Millennium Challenge Award - ITTS Director - Honeywell Sensing and Control

- 2000

Pursuit of Perfection Award - General Manager - Honeywell Sensing and

Control - 2001

Letter of Appreciation from Wisconsin State Representative Mr. Louis J.

Molepske, Jr., 71st Assembly District for serving students at Mid-State

Technical College.

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