John K Francis
**** ********* **, ********, ** **032
815-***-**** Home * 815-***-**** * abmqjp@r.postjobfree.com
Highly accomplished, deeply driven, high ethical values information
technology professional with a successful 18-year track record in
Information Technology. Demonstrate strong competency in Information
Technology and Project Management. Core competencies include:
Information Technology Management Information
Technology Security
Applied Managerial Finance
Entrepreneurship / Interpreneurship Strategic Management
Leadership and Ethical Decision-Making
Emerging Markets
Executive Management
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PROFESSIONAL EXPERIENCE
Monroe Clinic
Sr. Network Administrator April 2007 to
November 2009
Responsibility
. Administer Active Directory (Single Forest, Single Domain), Windows
Server 2003 Infrastructure and domain controllers at main hospital
and 9 branches. A total of 12 domain controllers and 1300 users.
. Managed projects, new implementations, integrations of AD sites,
domains and domain controllers.
. Managed, Troubleshoot Citrix Presentation Server 4.5 currently with
200 plus users, Installed and publish applications, build Citrix
servers, Installed hot fix, feature packs and manage Web Interface
servers.
. Mentor other Network Administrators, delegate tasks
. Created and Managed Group Policy, DFS share and monitor and
troubleshoot NTFRS using Sonar and Ultrasound.
. Ensure computers are secure through regular Patch management
process to test and deploy windows XP and Windows Server critical
and important patches on time to secure vulnerabilities using WSUS
3.0.
. Act as SME for Network/System Administrators, Desktop Technicians
to provide expert advice on administration, installation, and on
projects.
. Manage SQL Server 2003 database servers for Quadra med's Quantim's
(Coding and Billing) application. Upgrade Quantim software on a
monthly basis with new releases.
. Administered Citrix XenApp 5.0 Infrastructure on XenServer 5.5
Virtualization and administration.
Accomplishments
. Designed, Setup, Configured & Implemented Citrix Presentation
Server 4.5 for Epic EMR application to be accessed using
tablets, with an initial farm size of 3 presentation servers and
2 web interface servers, license server and SQL Express database
server running on HP Proliant 360 G5s for internal use.
Increasing the number of users from 60 to 250 with total 8
Citrix presentation (32bit & 64bit platform) servers 4.5 running
feature pack 1. Achieved 99.9% SLA with no downtime, except
during regular maintenance schedules.
. Accomplished migration and integration of two newly acquired
healthcare organization (Highland Women's Care Active Directory
site in 2007 and Freeport Eye Care Active Directory site in
2008) to Monroe Clinic site.
. Introduced and Implemented LANSWEEPER Network Auditing and
management tool for the organization.
. Managed and Implemented Symantec Endpoint Protection 11.0 for
1300 desktops and Trend Micro Office Scan v10.0 for Windows
servers.
. Was a team member in the design of the IT infrastructure for the
new 85 million dollar Northwest addition with MTM technologies.
Mid-State Technical College
IT Systems Specialist
December 2005 to March 2007
Responsibility
. Administered around 30 Windows Server 2003 Active Directory systems -
8 Domain Controllers
. Administered and Managed Windows Server 2003 DHCP, DNS, WINS, Print
Clusters
. Administered Exchange Server 2003 clusters, Create Users, Home
Directories, Assign permissions
. Supported more than 3000 user and mail box accounts in AD and
.Exchange
. Managed Windows Server 2003 File, Print cluster servers, Group Policy
using GPMC and Troubleshoot GPO issues.
. Patch Management using WSUS 2.0 and managed Barracuda SPAM Firewall
400
. Setup & Configured RIS server for Windows XP deployment.
. Implemented Enterprise Security on servers.
. Administered Norton Symantec System Center 9.0
. Managed and troubleshoot Active Directory replication issues using
replmon
. Monitored FRS using SONAR and ULTRASOUND
. Managing Backups using Net Vault Bakbone 7.3, Backup Exec v10.0
. Troubleshoot replication issues using Replmon and Repadmin.
. Installed, Configure and Managed Symantec Mail Security 5.0
. Managed HP Servers with HP Insight Manager, Net Vault / Bakbone backup
system
. Make recommendations for Architecture, System design and planning.
. Effectively communicate to our customers and outside vendors
. Provide technical input to management; make purchase decisions on
hardware, software and other requirements for the IT department.
. Place purchase order with vendors for hardware and software.
. Provide technical directions to sub-ordinates and desktop support
personal.
Accomplishments
. Migrated Windows 2000 Active Directory to Windows 2003 Active
Directory including print servers, DNS, DHCP, File servers running
on clustered windows server 2003 environment.
. Implemented VSS (Volume Shadow Copy) to restore previous version of
files.
. Implemented WhatsUp Gold 2006 Professional Edition to monitor
network, servers, routers, services and applications and take
proactive steps
. Migrated around 3000 staff and student mail boxes from Exchange
2000 to Exchange 2003
. Assisted Network Engineer during CISCO VOIP implementations
NeilWorks
Vice-President September
2004 to December 2005
Responsibility
. Oversee day to day business operations
. System Administrator of ten node office local area network.
. Managed all hardware/software related purchases, upgrades,
configurations and training of office equipment and personnel.
. Provide consultancy services for Active Directory and Citrix
implementations to clients
Accomplishments
. Provided consultancy services to Music Now LLC in Chicago for
Server Security & Hardening. Fixed security issues in around 33
Windows 2000/2003 servers (Domain Controllers, File and Web
servers). This includes applying hot fixes, clearing all security
vulnerabilities (registry modifications, access permissions, IIS
vulnerabilities, turning off unnecessary services), Securing
Service accounts, Administrative accounts based on the report
provided by a third party security company.
. Provided consultancy services to McKesson Corporation. Setup,
Installed, Configured & Managed Windows Server 2003 Active
Directory Domain Controllers, Active Directory Integrated DNS for
ASP Citrix Farm Environment, Citrix MetaFrame Presentation server
3.0, Web Interface (NFUSE) for McKesson's Horizon Patient Folder
and Horizon Physicians Portal project on 14 HP Proliant 360 G5
servers for a hospital in Connecticut. Managing Citrix Farm,
Troubleshooting and applying hot fixes, publishing Applications
within the Farm / Assigning Permissions.
Honeywell / IBM Global Services
Sr. Systems Administrator / Consultant
March 2000 to August 2004
Responsibility
. Administered more than 30 Windows 2003, Windows 2000, Windows NT 4.0
servers, 8 MS Exchange 5.5 Servers, 10 Novell NetWare 4.11 File &
Print servers and IIS 4.0 Web servers including installation,
configuration and maintenance running on Dell Power Edge.
. Performing Security Audits/Implement Security on all NT/Win2k and
Windows Server 2003 using Tivoli Monitoring.
. Installed Tivoli monitoring agents for monitoring Windows servers.
. Apply Change Control Processes to make changes to Servers.
. Asset Management's, Validation, Disposal and updates in portal.
. Server Builds/Refreshes/Upgrades.
. Document all systems' configurations, upgrades, and service records.
. Maintaining and managing computer security by upgrading Service Packs
and Patches for NT servers, upgrading Antivirus Software's...
Accomplishments
. Implemented OWA for web email access with Exchange 5.5
. Migration and consolidation of servers from Dell to IBM
. Implementing Microsoft Best Practices
. Managed and Implemented projects act as technical lead and participate
in technical installation/Configuration of projects.
EDUCATION
Executive Masters in Business Administration
December 2009
Colorado Technical University, USA
Bachelor of Engineering in Electronics & Communications
July 1994
Ramaiah Institute of Technology, Bangalore, India
Technical and Customer Service Awards
Millennium Challenge Award - ITTS Director - Honeywell Sensing and Control
- 2000
Pursuit of Perfection Award - General Manager - Honeywell Sensing and
Control - 2001
Letter of Appreciation from Wisconsin State Representative Mr. Louis J.
Molepske, Jr., 71st Assembly District for serving students at Mid-State
Technical College.