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Customer Service Marketing

Charlotte, North Carolina, 28205, United States
June 01, 2010

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Winston-Salem State University

Bachelor of Arts: May 2010

Mass Communications Major: Electronic Media Sequence

Merit Scholarship, Marching Band Scholarship, Member-WSSU Honors

Program, Senior Class Treasurer

GPA: 3.6/4.0


Winston-Salem State University, January 2010-May 2010

Resident Assistant

. Assist residents by working to solve issues with roommate relations

and completing maintenance requests

. Plan and coordinate monthly programs and bulletin boards for the

enrichment of the residents

. Write incident reports about pertinent issues in the residence hall

and reporting them to the hall director

. Complete administrative tasks such as answering phones, filing, and

inserting resident information into databases

Winston-Salem State University, Language Arts Center, September

2009-May 2010

Writing Consultant

. Assist students in understanding an assignment, organizing a paper,

and document sources

. Provide feedback as students draft, revise, and proofread writing

. Manage Language Arts Center Lab

NASCAR Kinetics: Marketing in Motion, Winston-Salem, NC, Fall


NASCAR Brand Ambassador

. Completed and reported weekly marketing case study solutions to

Program Director

. Planned and coordinated a panel discussion with over 40 attendees to

bring student awareness of NASCAR career opportunities

. Evaluated existing marketing strategies and developed a business plan,

with teammates, to be presented to NASCAR professionals, to increase

youth participation in the NASCAR industry

American Heart Association, Charlotte, NC, Summer 2009

Marketing & Communications Intern

. Assisted the Director of Marketing & Communications, by providing

communication in writing press releases and contacting over 15 media

outlets about the annual Start! Charlotte Heart Walk

. Inserted over 3,000 records into a spreadsheet for those interested in

the Association's health initiatives

. Researched and gathered statistical data (by internet and phone calls)

for an annual report on heart disease, diabetes and stroke for over 8

counties of North Carolina

. Created monthly e-newsletters and coordinated event partnerships with

other organizations

Red Lobster, Pineville, NC, May 2008-August 2008


. Provided efficient customer service by guiding guests through menus

. Suggestively sold drinks and food items to customers

. Handled monetary transactions

Cinnabon, Pineville, NC, September 2005-August 2007


. Handled monetary transactions

. Provided speedy customer service

additional information

. Microsoft Office Suite: Word (Typing 55 WPM), PowerPoint, Excel,

Publisher- Intermediate

. Tau Beta Sigma National Honorary Band Sorority Inc., Corresponding

Secretary - Theta Upsilon Chapter

. Freshman Class Council Representative

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