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Customer Service Operator

Location:
1780, United States
Posted:
May 31, 2010

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****** *****

Edmonton, Alberta

#***, ***** ** ******

Email:*******@*******.***

Phone: (780)***-****

Summary of Qualifications

. Work successfully with teens, including young offenders, in one-on-one

and group setting (participate in group work).

. Well-developed observational and assessment abilities, with demonstrated

supportive techniques.

. Strong Communication skills, effective listener.

. Knowledge in software.

. Can easily adapt to change in work environment.

. Maintain focus and concentration on the task at hand.

. Listening to determine needs of a customer before offering a solution.

. High competitive self-starter who is organized disciplined and goal

oriented.

. Dependable, reliable, and trustworthy.

. Excellent verbal and written ability in English, Arabic and a little in

French.

Education

2007-2008 Chemical Technology (NAIT)

2008-2010 Chemical Engineering Technology (NAIT)

Employment Background

Wendy's Restaurant 2004-2005

- Cashier and grill cook

- Customer service

- Safety Crew

-Trainer

Zellers 2005-2007

-Regarded as one of the fastest cashiers in the store, quickly and

accurately processing orders at checkout.

-Quickly learned optical price scanner system and keep up-to-date on

feature-priced items.

-Cultivated repeat and referral business through excellent

customer relations.

Ipsos Direct 2007

- Excellent and professional Telemarketer.

- One of the best TRS's scores.

- Good Interviewer

Xentle 2008

- Excellent and professional Telemarketer.

- One of the best TRS's scores.

- Good Interviewer.

Esso (Imperial Oil - Practicum Student) January 04 to January 15, 2010

- Worked as a Field Operator

- Worked as a Plant Operator

Alberta hospital (U of A hospital) 2010

- Take care of patients (Help patients)

- Setup the patients rooms and places

Acquired certificates:

- CSTS (Construction Safety Training System)

- TDG (Transport of Dangerous Goods)

- WHMIS (Workplace Hazardous Materials Information System)

- H2S Alive

- First Aid (Standard-part A)

- 4th class Power Engineering (POE- 420 NAIT)

Reference available upon request



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