Sales Customer Service
Resume:
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Brey A. Neville M.C.S.E.
*** ****** ***** ******, *** 104
Auburn Hills, Mich. 48326
**********@*****.***
OBJECTIVE
Certified MCSE seeking to secure a desktop support, network
administration, or related position with a growing organization
where my Microsoft training, technical aptitude and problem solving
ability will enhance technical support and benefit operational
efficiencies.
EDUCATION/CERTIFICATIONS
ComputerTraining.com
Troy, MI
MCP certified
Apr 2007
MCSA certified
MCSE certified
Coursework includes: Microsoft Windows XP Professional, Planning,
Managing, Maintaining and Designing a Microsoft Windows Server 2003
Environment, Microsoft Internet Security and Acceleration Server
2004, Active Directory Infrastructure
Oakland Community
College
Auburn Hills, MI
Associate's Degree: Business
Management
May 2004
3.16 GPA
Oakland University
Rochester, MI
Will be gaining a Bachelor's Degree: Computer Science
Sept 2010
Major in Information Technology
TECHNICAL SKILLS
Extensive knowledge of VMWare GSX and ESX software for virtualization also
familiar with HyperV, Microsoft Windows 2003 Pro/Server/XP as well as
Windows Vista/7/Server 2008 installation and configuration Active Directory
administration and design, DNS, DHCP, Routing, Remote Access, TCP/IP and
troubleshooting network connectivity Windows 2003: Network Infrastructure,
Directory Services, LAN/WAN Routers, switches, hubs, firewall, fault
tolerance, RAM, hard drives Network security, server administration, and
network protocols. Several years experience with SQL Database languages MS
Access, SQL Server, Oracle Server, Microsoft Visio and Adobe Illustrator.
Familiarity with Visual Basic and Visual Studio Team Foundation Server,
experience with MS Office Suites, basic UNIX knowledge base. Basic HTML,
XML, XLT knowledge base. Citrix, Win 2003 &2008 and Exchange 2007
experience as well.
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Brey A. Neville M.C.S.E.
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EMPLOYMENT
Lakeside Software Inc.
Bloomfield Hills, MI
Technical Engineer
Jan 2008 - Present
I Work with Lakeside software in areas related to customer support,
technical analysis and development of the software, updating the internal
support documentation for support purposes as well as creating and
maintaining traditional and video knowledge base articles on the company
website. I have also spent much time working with VMWare GSX and ESX
software for virtualization of physical networks.
CompuCom/Sapphire Technologies
Ann Arbor, MI
Deskside Support: Pfizer global Contractor
June 2007 - Jan 2008
Work with Pfizer software and hardware where related to retrieval and
storage of
desktop / laptop computer systems, monitors, docking stations, etc.
Update database to account for system retrieval, colleague transfer or
departure from Pfizer
Assist Techs with system maintenance and provide Pfizer associates with
desktop support.
Troy School District
Troy, MI
Custodian
Jul 2002 - Oct 2007
Clean and maintain building appearance Conduct various repairs to building
systems as needed Manage a wide range of related duties through
communication with public and school administration
7-Up
Redford, MI
Sales Rep/Merchandiser
Jan 2000 - Jul 2002
Conducted soda sales to several area vendors/store owners throughout South
East Michigan Managed customer relations and provided excellent customer
service Rotated stock on a regular basis Merchandised product in chain
grocery stores
Performance Line Tool Centers
Pontiac, MI
Stock/Sales Associate
Mar 1995 - Jan 2000
Displayed & merchandised new products Assisted with pricing, promotions and
inventory Provided excellent customer service and maintained all vendor
relations Trained all new employees Assisted with sales and general
management for two company locations
Laser Form
Auburn Hills, MI
Technical Assistant
Aug 1994 - Feb 1995
Provided technical expertise to customers in relation to laser molding
equipment Kept up to date on rapid prototyping programs and software
Maintained and managed all relationships: customer, vendor and suppliers
Provided troubleshooting and sales support for international positioning
software company Worked on a daily basis with UNIX based computer systems
Contact this candidate