Sales Customer Service
Resume:
VALIA L. BURGESS
HAVRE DE GRACE MD 21078
(h) 410-***-****
************@*******.***
OBJECTIVE
I am currently seeking a sales position with a well established and progressive Medical
Device Manufacture or Distributor where there is opportunity for professional growth.
EXPERIENCE
Byram Health Care (October 2006 – March 2010)
Nationwide patient home delivery company for diabetes, urological, ostomy, wound care,
incontinence and enteral nutrition therapy.
Account Manager
Managed Maryland territory for chronic disease division.
1 Position required strong negotiating and closing skills, negotiating contracts,
excellent customer service and follow through as well as the ability to be self
directed to ensure continuous referrals for new business.
2 Presented company programs to CEO and Pertinent Decision makers in Hospitals
Endocrinologist, Urologist, Oncologist, Primary Care Physician Practices, Surgery
Centers, Pharmacies, Manage Care Organizations, Assisted Living Centers, and
Longterm Care Facilities.
5 Represented company at regional and national trade shows.
6 Established relationships with customers to ensure repeat business as well as
referrals to other customer sources.
7 Exceeded first and second year's sales goals to be awarded CEO’s club for 2006-
2007 and 2007-2008
McKesson Medical Surgical Inc. (May 2000 – September 2006)
60 billion, fortune 16 pharmaceutical medical surgical distributor and soft ware company.
Account Manager
Managed Maryland, Virginia and DC territory for homecare medical surgical division
8 Position required strong prospecting and closing skills with an ability to
coordinate and implement sales presentations to Clinical Staff, Purchasing staff
all the way to the executive level.
9 Established relationships with customers to ensure repeat and increased sales as
well as referrals.
10 Customers included hospitals, assisted living centers, durable medical equipment
dealers, pharmacies, infusion companies, home health agencies and respiratory
companies.
11 Presented and implemented company’s software link ( Horizon Supply Link)
products, programs and services to potential customers.
12 Trained customers how to use company’s online ordering tools, (Supply
Management Online) and (Horizon Supply Link), and how to purchase within
GPO pricing.
13 Coordinated and facilitated peer group meetings at regional and national
meetings.
14 Grew territory from $250,000 to $4,000,000.
15 Ranked top 5 for profitability for Home Care Division in 2006.
16 Rated one of the top 10 consistent producers for sales in all Home Care and Long
Term Care over a 3 year period from 2003 to 2006.
Med Pro Services, Graham Field Express (August 1997 – April 2000)
Independent medical manufactures sales group
Sales Professional
Responsible for sales to a dealer network of more than 200 homecare businesses and
pharmacies.
17 Established relationships with customers to ensure repeat sale and sales growth.
18 Assessed individual client’s needs to promote product line.
19 Required strong closing skills, follow through and a commitment to customer
satisfaction.
20 Our sales team met and exceeded sales quotas every quarter.
21 Sales team won sales team of the year 3 years in a row.
Production Research Corporation, Invacare (April 1986 – July 1997)
World leading durable medical equipment manufacture and distributor.
Sales Manager
Managed sales staff of inside and outside sales professionals as well as customer service
staff.
22 Coordinated sales for 5000 domestic dealers and 250 international manufacturers.
23 Developed and implemented company’s sales training program.
24 Instrumental in generating strategic marketing literature and sales incentive
programs.
25 Reported directly to the president of the company.
26 Represented company at trade shows.
27 Interviewed, hired, trained and released sale staff.
28 Responsible for over all company's sales growth which increased by 20 to 30
percent each year for 9 years during my management tenure.
EDUCATION
California University of Pennsylvania
Bachelor of Science ~ Social Work 1982
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