Manager Customer Service

GIUSEPPE NICCO

*** ******** ******

New York, New York 10013

Phone: 215-***-**** / 267-***-****

Email: ******@*****.***

PROFILE: Results driven team leader with managerial expertise in global

supply chain specializing in apparel, footwear, and beautycare.

EMPLOYMENT

2009- Present Global Logistics Manager, Estee Lauder

. Responsibilities include management of all Estee

Lauder small package accounts globally.

. Responsible for maintaining all EL brands

Transportation budgets monitoring and logic

allocation (SAP).

. Responsible to provide detailed transportation

analysis for all proposed North American business.

In FY10 examples included the Ojon brand acquisition

(international imports) and Saddlecreek Collateral

reorganization - (distribution center transition).

. Directly manage all Retail Store (Origin / MAC)

activity.

. Responsible for EDI integrity and any new logic

implementation.

. Maintained excellent relationship with freight

payment companies TTC and CTSI.

. Successfully drove senior management initiative of

corrected freight spend allocation. Results were $2

million of unallocated freight cost being properly

allocated to correct budget prior to FY11 plan

creation.

. Responsible for all multiple account reconciliation

as well as preparation of year end report.

2007-2009 Global Operations Manager, Estee Lauder

. Coordinated and complete all shipping orders in a

timely manner including online sales and daily

service commitments of the salon beauty care

business.

. Manage a 24 hour / 6 days week operation; shipping to

all global points.

. Responsible to fulfill all monthly expectations of 17

Brands; end of month one day outbound totals in

excess of $22 million.

. Responsible for the complete processing of orders to

meet monthly sales on all 17 brands.

. Maintain a cost per carton number of $1.93 in fiscal

2008: a 10 percent improvement from fiscal 2007.

. Accountable for maintenance and accuracy of

productivity metrics.

. Maintain all outbound operating procedures to combat

detention charges.

. Established appointment metrics to improve loading

times and maximize labor; also to combat detention

charges.

. Responsible for 46 percent reduction in damage claims

in 2Q08 to 4Q08.

. Responsible for staging and shipping according to all

Federal and International Guidelines.

. Personally maintain excellent customer service

relationships with retailers such as Macy, Saks,

Nordstrom, Neiman Marcus, Bon Ton, Boscov, Sephora

and Dillards.

. Responsible for maintaining a safe work place in a

LEAN environment.

. Personally supervise a labor force of 21; including 3

supervisors.

2004-2007 Global Logistics Manager, Jones New York

. Directly Supervised import department for all 30 Nine

West Divisions.

. Position was on site for all International Logistic

moves for all Nine West Brands and supported JNY

divisions.

. Reduced inventory levels in 3Q07 by 47 percent and 43

percent in 04Q07 for NW divisions.

. Personally was responsible for rate negotiation for

all North American moves as well as oversee all North

American bound imports.

. Contact person for European factories.

. Prepare all documentation and confirm deliveries.

. Maintain operations for multi site warehousing

including loss prevention.

. Responsibilities included cross cultural negotiations

and liaison affairs.

. Multi-site distribution operations.

. Logistics planning and management.

. Process simplification and consolidation,

productivity and efficiency improvement.

. Workforce planning and optimization.

. Fleet acquisition and management.

. Personally created the official rate package for all

intermodal work.

. Maintained an excellent relationship with all

contacts of a move: shippers, drayage companies,

piers, and loading locations in order to fully

satisfy the customer.

1997-2003 Import / Logistics Manager, IPI New York Prada

. Position entailed control of all import and export

operations, specializing in endangered species.

. Confirmed delivery to all Prada boutiques nationwide

working directly with 3PL.

. Monitored NA Inventory levels via creation of

flexible planning functions.

. Special orders and extensive tariff research while

maintaining an excellent relationship with the United

States Customs Office.

. Responsibilities include all intermodal moves

throughout the northeast and mid Atlantic corridor.

. Maintained an excellent relationship with all

contacts of a move: shippers, drayage companies,

piers, and loading locations in order to fully

satisfy the customer.

EDUCATION

1996-1996 International Business Program, L'Universita' di

Perugia

1993-1997 BS, International Business, Drexel University

COMPUTER SKILLS / CERTIFICATIONS

Advanced Excel, SAP, Powerpoint, Outlook, Word, Access, ABI, AS400,

Lognet, Docs Open, EDI, MacPac, Kronos, WMS, AMAPS, RF Equipment, 49

CFR / IATA / IMDG certified.

QUALIFICATIONS

My dedication, loyalty, and enthusiasm have driven me across a vast

spectrum. My accomplishments include:

Advanced knowledge in Italian and German.

Financed university expenses and travels throughout Europe.

Founded a successful Real Estate & Restaurant holding company

(2003-2008).

Contact this candidate