Engineer Manager

G DAVIS P.O. Box **** ? D'Iberville MS ***** ? 228-***-**** ?

abmqd6@r.postjobfree.com

Focused Technology Professional with Demonstrated Experience in Formulating

and Implementing Mission Critical Solutions

EDUCATION

The University of Southern Mississippi, Hattiesburg, MS 2008

BS in Mathematics with Minor in Computer Science

Mississippi Gulf Coast Community College, Perkinston, MS 2000

AAS in Electronics Technology

TECHNICAL QUALIFICATIONS

Applications: AutoCAD, MS Office, Oracle Database

Languages: C, C+, C++, Java, SQL, HTML, XHTML, CSS

Networking: LAN/WAN, TCP/IP, VPN

Operating Systems: Windows Vista/Server/7, Mac OS X

Test-gear: Multimeter, Oscilloscope, Signal Generator

PROFESSIONAL EXPERIENCE

Various Clients, D'Iberville, MS 2004-Present

Customer Engineer

. Provide installation, maintenance and repairs on ATM (second line

maintenance) and/or

POS (Point of Sale) equipment and other electromechanical equipment

at various locations.

. Supply continuity of customer operations and high levels of customer

satisfaction.

. Take ownership of customer problems or incidents until the situation

has been resolved to

the customer's satisfaction and/or in compliance with agreed upon

Service Agreements.

. Perform Tier II/III work on products and services of medium-high

complexity.

Systems Engineer

. Perform service/installation activities on electrical fire alarm

systems, access control,

nurse call and security systems.

. Manage service issues, along with multiple projects, accurately and in

an efficient manner.

. Identify and sell basic product enhancements to clients.

. Troubleshoot systems with upwards of 32 zones and perform necessary

repairs.

Redbox Automated Retail, LLC, Oakbrook Terrace, IL 2008-2009

Field Technician

. Responsible for the installation, maintenance, and performance of the

Redbox kiosks

across my territory.

. Performed operating system upgrades from Windows 2000 to XP for 152

kiosks.

. Installed, configured internet connections, serviced, troubleshot, and

repaired company's

electronic and mechanical equipment at customer sites.

. Monitored reliability of network infrastructure and operating systems

for max efficiency

as well as expeditious resolution to evolving issues, reducing ticket

closure time by 34%.

Ten D Enterprises, Inc., Ocean Springs, MS 2003-2004

Assistant Manager

. Installed 21 PC and Web based POS (Point of Sale) systems including

peripheral equipment.

. Charted computer usage and instituted "problems and resolutions"

database.

. Provided emergency technical support for early-morning shift.

. Managed training in computing operations, instructing subordinates on

individual bases.

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