Resume

****** R. (Ray) ****

**** **** ***** ****** *****: *******@*******.*** Cellular: 281-***-****

Houston, TX 77068 Open to Relocation or Home Office: 281-***-****

commute

Senior Vice President, Vice President, director of IT Infrastructure and

Network Services

Over 20 years of global success as a Senior Vice President of Managed

Services, Senior Vice President of Infrastructure Services and Executive

Director of Managed Network Services. Experienced in managing an

outsourcing business providing a full range of IT products and services to

many different clients as well as years of successful management of various

internal IT functions at Compaq, HP and Aegis Mortgage.

A mature, seasoned take-charge leader that can manage all aspects of an IT

department, providing innovative state-of-the-art business solutions that

match functionality and financial requirements.

Proven P&L management skills. Effective use of technology to increase

profits, productivity, and competitive advantage while simultaneously

delivering significant reductions in the cost of doing business.

Internationally experienced and culturally sensitive with extensive

experience in fast growing globally expanding companies. Years of

experience in managing virtual IT staffs based in countries around the

world.

Strong understanding of support operations in offshore locations worldwide

such as India, Malaysia, Bratislava, Costa Rica, and China.

Core Competencies

Executive Leadership / Supervision Cost Management

Multimillion-Dollar P&L/ Budget Management Team Building, Mentoring & Training

Client Relationship Management

International Start-Ups and On-Going Contract Negotiation & Deal Structuring

Support Creative Problem Solving

Strategic Planning

High-Profile Program Management

Professional Experience

CHR Solutions, Inc. - Houston, TX - 2007 to 2010

Senior Vice President, Managed Services

Business unit head of CHR Solutions' Managed Services organization,

providing a full range of IT and infrastructure managed services products,

IT business consulting and applications managed services. These services

include IT strategic planning, disaster preparedness, compliance

remediation and support, application customization/support, network

engineering/support, remote infrastructure management, service desk,

deskside and telephone systems support, and hosted services. Performed CIO

and CTO duties for many clients personally.

Key Accomplishments:

o Developed the organization into a functioning Business Unit with a

marketing plan, a portfolio of products/services, a product management

function, and an opportunities pipeline that will deliver $4m+ in

revenues in 2010.

Ray **** Resume, Page 2 of 3

CHR Solutions, Inc. - Continued

o Designed and built Data Centers, a Network Operations Center equipped

with Remote Infrastructure Management tools, a Service Desk and a

survivable MPLS network cloud.

o Set up offshore technical support group in Bangalore, India reducing

tech support cost by 60%.

o Maintained gross profit margin above 40% by tight cost controls.

Aegis Mortgage Corporation - Houston, TX - 2006 to 2007

Senior Vice President, Technology Services

Wholly accountable for building and maintaining all IT Infrastructure for

the corporation; data centers, networks (voice and data) call centers,

desktops, information security, help desk and IT disaster preparedness for

Aegis.

Key Accomplishments:

o Selected a new network carrier, redesigned the network, implemented VoIP

throughout, and moved all WAN services to a new converged architecture.

Outsourced hands-on support for remote locations; re-negotiated all

hardware, software, and service contracts. These activities resulted in

a reduction of 40% of operating cost.

o Reorganized the group structure, defined interfaces with peer IT

organizations and business units that utilized the services. Regularly

scheduled open communications meetings with employees and business unit

clients. Cut the department's attrition rate from over 50% to nearly

nothing in one year.

o Implemented a Change Management process, a central point of control for

service issues, developed and communicated service metrics to the

corporation.

o Consolidated data centers into two locations, designed, implemented and

regularly tested the technical and operational processes required to

enact the disaster plan.

Hewlett Packard - Houston, TX - 2002 to 2006

Executive Director, Managed Network Services

Built and supported network infrastructure and services for HP Managed

Services clients with network outsourcing contracts with HP and HP's

internal network infrastructure and services.

Key Accomplishments:

o Leadership role on the steering committee made up of senior leaders from

COMPAQ and HP that planned the largest and most successful merger of its

type in history. Completed the IT Infrastructure integration with

minimum downtime, and no negative customer impact.

o Designed the new Managed Network Services organization. Built a

portfolio of services with delivery processes. Built a very high

performance organization with exceptional morale and virtually no

attrition.

o Developed key strategic partnerships with suppliers (AT&T, MCI, Cisco,

Microsoft, Sprint) resulting in drastically reduced costs for delivering

products. Renegotiated contracts, deployed new and improved technology,

reduced labor costs, and refined services resulting in a cost reduction

of $100M over pre-merger cost per year.

o Built an offshore service center in Bangalore, India reducing labor

costs by 40%.

o Implemented a global network backbone to allow reliable/consistent data

flow worldwide.

Ray **** Resume, Page 3 of 3

Early Career History

COMPAQ Computer Corporation - Houston, TX

Accountable for the strategic direction and daily leadership of various IT

operations, including planning, policies, workflow prioritization, project

supervision, and oversight of information technology for COMPAQ. Direct

development and support of call center IT Infrastructure, networking, and

telecommunications infrastructure design/development, web-based

initiatives, and technical support services.

o Spearheaded many expansion efforts at COMPAQ in building IT

Infrastructure worldwide to support factories domestically and in

international sites like Brazil, Scotland, Singapore, and China.

o Facilitated many IT Infrastructure and IT Organizational integrations

that were required due to the numerous mergers as COMPAQ expanded during

the 1990s including Tandem Corporation and Digital Equipment

Corporation.

AT&T - Houston, TX

Engineer and Manager, Network Services

United States Air Force

Avionics and Communications

Decorated Veteran

Education and Training

Telecommunications Masters Program, Southern Methodist University

Executive Certificate Program, University of Houston Clear Lake

Business Administration, San Jacinto College

Electronics Technology, US Air Force Technical Training Academy - Honor

Graduate

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