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Project Manager Quality Assurance

New York, New York, 10010, United States
May 27, 2010

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Talented and accomplished Senior Information Technology professional with

an extensive background directing quality programs, project management,

regulatory compliance, process improvements, risk management and successful

information systems implementations. Phyllis is a high impact professional

with the proven ability to direct and improve quality programs; oversee

software development life cycles; and manage comprehensive design,

programming and testing functions. She is a recognized expert in

establishing and implementing QA practices and procedures. She is a highly

analytical Business Analyst who can work comfortably with users, IT

management and developers. Demonstrated ability to work collaboratively,

interfacing with diverse groups, clients and management and build strong

professional relationships. Excellent written and verbal skills.


Sogeti USA, LLC Sept 2009 -


Business Intelligence Business Analyst/Quality Manager

. Managed the team of Business and Quality Analysts for a BI project for

the world's largest beverage company.

. Created an innovative testing strategy encompassing ETL, Data

Warehousing, OLAP and Business Objects layers.

. Directed the efforts of the Unit, System, Integration and User

Acceptance testing teams to provide data validation test scenarios and

test cases covering initial data load through MS SSRS Reporting. Used

SQL queries extensively.

. Authored a Performance Testing strategy and an Automated Testing

Strategy for the BI Application.

New York Mercantile Exchange - NYMEX (Now CME Group) Jan 2006 -

August 2009

Quality Assurance Project Manager/Business Analyst

. Responsible for on-boarding 100 new energy products (oil, power,

natural gas) to the traded suite of commodities OTC products. This

involved creating product requirements and specifications, and testing

the end to end validation of the trading, settlement and clearing of

these products.

. Create process workflows and functional specification documents for

the Commodity Futures Clearing application (C21) in the areas of

Performance Bond, Position Management, Settlement, and Asset

Management and Banking.

. Authored a primer on SPAN (Standard Portfolio Analysis of Risk) to

facilitate communications between IT department and Risk Management

personnel. SPAN is the system for calculating margin requirements for

futures and options on futures.

. Coordinate with LCH.Clearnet on new project initiative to use AEMS

Trade Registration System for post-trade management of NYMEX energy

commodities for the European marketplace.

. Created detailed functional specifications, including requirements

gathering and design documents for the Exchange's Billing system and

accounting interface.

. Planned and managed all testing tasks associated with the integration

of Chicago Mercantile Systems with NYMEX systems that were necessary

due to the merger of the two Exchanges.

. Direct the efforts of a 12 person QA Team responsible for testing the

entire suite of Electronic trading, OTC Trading and Clearing


. Defined and managed the QA strategy, deliverables, methodologies and

processes for all NYMEX applications.

. Performed testing of NYMEX Clearing Systems, including Performance

Bond, Positions, Settlement and Banking. Tested SPAN file creation

and calculation of Original and Variation Margining.

. Coordinate daily testing activities and communicate with Business

Community and PMO regarding priority, status and delivery. Worked

extensively with Project Management on the creation of project plans

and coordination efforts for the Quality Assurance Team.

SAIC (Science Applications International Corporation) Jan

2002 - October 2005

Quality Assurance Project Manager

. Developed a comprehensive Testing and Quality Assurance methodology in

concert with the Rational Unified Process for the Time and Attendance

system for the City of New York.

. Provide expertise to the testing analysts in the creation of test

plans, test scenarios and test cases used in evaluating system


. Coordinate daily testing activity and provided extensive reports to

project management regarding testing status and compliance to

scheduled timelines.

. Responsible for determining priorities, scheduling project activity

and work allocation and provide mentoring and direction to staff in

the execution of daily roles and responsibilities.

. Provide expert troubleshooting ability and worked hard to resolve

issues at source and provide effective solutions.

. Serve as Project Liaison to the project development team and the New

York City Office of Payroll Administration, working collaboratively to

ensure open communication and provide exemplary customer service.

. Make recommendations and implement improvements to testing services,

testing technologies and various methodologies and monitor end results

to determine performance effectiveness.

. Motivate employees to achieve peak productivity and performance,

maximizing productivity and adherence to strict schedules.

. Maintain up-to-date, accurate and confidential records in accordance

with company policies and procedures.

Double Click (now Google) April 1999 -

July 2001

Director of Quality Assurance

. Directed operations in a world-class QA organization comprising of

over 40 software quality testing professionals and provided mentoring

and direction to test engineers and staff in the execution of

department functions.

. Perform short and long term strategic planning and operational

development strategies to grow and expand the Quality Assurance

Department and ensure continued effectiveness.

. Implemented Key Performance Indicators that reconfigured the

department and significantly improved departmental capacity to meet

business and customer needs.

. Collaborated with interdepartmentally with Product Management,

Engineering, Documentation and Customer Support to ensure the highest

levels of product quality, reliability, end user functionality and

compliance to quality standards.

. Developed and implemented a series of testing methodologies across a

vast range of projects and products in collaboration with QA,

Engineering and Operations functions.

. Led tactical changes that enhanced the implementation of quality

strategy, influenced cross functionality and increased department

profile, recognizing individual and team contributions.

. Worked closely with the engineering department to determine QA

entrance criteria and establish the quality strategy within the

technical area.

. Maintain the quality of a family of web-based products across multiple

platforms and monitor for compliance to specifications and quality


. Oversee a range of testing techniques including but not limited to,

unit testing, application testing, integration testing and system


. Established a high performance staff and created a team based work

atmosphere that promotes cooperation to achieve common objectives.

. Hired, mentored and managed first line managers and employees, set

direction and priorities and established a culture of excellence and


Interim Technologies, (now Spherion) June 1997 -

March 1998

Software Quality Management Practice Director

. Provided leadership and direction to over 100 professional Software

Quality Management consultants.

. Achieved 100% revenue growth within a one year business, growing a $6M

business to $12M through effective structuring, increased resources

and sourcing high value project oriented work, achieving greater

market presence and higher company profile in addition to revenue


. Fostered a team atmosphere through improved communication and

motivation, creating a focused, highly effective team, committed to

the provision of quality products and exemplary customer service.

. Managed the human resource function with responsibility for

recruitment, interview, hiring and orientation of new employees.

. Provided ongoing mentoring to staff in administration, sales support

and project management activities, facilitating staff development and

offering expert career counseling and direction.

. Served as key liaison to clients and management providing

comprehensive reporting and project updates, ensuring open and

enhanced communication and customer satisfaction.

. Developed strong relationships with new and existing clients and

served as Managing Partner at larger client sites, maintaining an

excellent rapport with clients accustomed to the best in quality and


Technology Solutions Company December 1991 - June


Principal Consultant

. Established a Quality Assurance Testing Lab designed to integration

test all new and enhanced applications for rollout to the user

community. Applications passed through the Q.A Lab to ensure that

they met QA standards and interfaced properly with other applications

and legacy systems. The QA Lab was designed as a replica of the

production environment to ensure that testing performed was as close

to its actual operating environment as possible. This allowed the Q.A

Lab to be used by system programmers and other technicians performing

system software upgrades to the field. All releases to the field

passed through the Q.A Lab, including new releases of user training.

. Created a training program for programmer and developers to teach the

specifics in "how-to" test, including the use of specific testing

tools. Provided coaching in the creation of test coverage matrices,

test cases and test data creation.

. Analyzed Business Requirements and Functional specifications to create

enterprise-wide test cases for integration testing. These enterprise-

wide test cases focused on the integration points between Sales Cycle

activities, Manufacturing Cycle activities and Financial & Accounting


. Managed the daily testing activities, including reporting to project

management regarding the status of testing, setting priorities and

resolving staffing and scheduling issues.

. Performed testing for conversion programs, applications programs, as

well as conducted performance and stress testing of applications.

. Managed the implementation and acceptance of applications into the

field. Coordinated between technical and business personnel to solve

initial problems.

. Created Testing Standards Manuals covering all aspects of testing,

from definition of terms through teaching test case documentation

creation, to sample workplans for all future testing events to be used

by the client after completing my assignment.

Andersen Consulting (Now Accenture) August 1979 - April 1991

Project Manager

. Served as the project manager for the implementation of a hand-held

computer technology for a major beverage company's Sales Automation

system, as a portion of an enterprise-wide Business Process Re-

Engineering project.

o Managed and coordinated a team comprised of programmers, network

installers, business personnel and end-user personnel to

successfully implement a new Order Entry system deployed on hand-

held computer equipment.

o Provided training and coaching in the new hand-held technology.

o Performed trouble-shooting in the field at the pilot site.

o Coordinated between headquarters personnel and field site personnel

to set priorities and resolve issues.

. Served as product manager for an application software product project.

Pioneered new techniques in an emerging technology field. The

techniques are currently a major marketplace for software providers.

Maintained responsibility for the entire product life cycle, from the

initial idea conceptualization to software development using object-

oriented programming.

o Managed and coordinated a team comprised of software engineers,

marketing personnel, and technical writers to produce a software


o Conducted extensive market research including focus groups,

surveys, and observations to determine the product's feasibility

and potential

o Provided the visionary leadership necessary to generate a high

level of interest in potential clients and other consultants;

conducted the necessary research required to convince senior level

management to provide $2 million in funding to complete the project

o Presented findings and solutions to public computer symposiums and


. For a billing system in the utilities industry, served as technical

manager responsible for the system's implementation. The system uses

an object-oriented execution architecture. To support the object-

oriented programming, pioneered the use of a new design methodology

that is currently a major building block in many systems development

projects. Managed a team of 15 technical consultants in defining both

the methodologies and technical architecture. Designed and conducted

training programs, and developed the design and programming standards

for the new environment.


BS, Business Administration, Ohio State University, Columbus, Ohio


Dual Majors: Accounting and Computer Science


IBM/Rational Tools: Quality Manager, Clear Case, Clear Quest, Requisite


Microsoft Tools: SQL Server, Access, Word, Excel, Power Point, Visio,

Project, SQL Server, SSMS, SSRS

HP Tools: Quality Center, LoadRunner, QTP

Other Tools: PVCS Tracker, TOAD, SQL Navigator, Oracle

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