ROXANA BETKA

**** *. ******** **** ? Mount Prospect, IL 60056 ? 224-***-**** ?

abmq4n@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly motivated, results-oriented human resources generalist with 3

years of experience plus a Master's degree in Industrial-

Organizational Psychology. Trained in various HR functions including:

recruitment, selection procedures, performance appraisal, and survey

research.

EXPERIENCE

Recruitment and Selection

. Writing ads, screening resumes, conducting phone interviews, checking

references and making recommendations for exempt and non-exempt

positions

. Processing background checks for new hires and active employees

. Designed a selection procedure with consideration for EEO and

minimizing adverse impact

Benefits

. Coordinating annual benefit open enrollment

. Addressing and resolving employee concerns regarding their individual

health, welfare, and retirement benefits

. Reconciling monthly invoices from insurance vendors

. Evaluating client employee benefit packages to set up system and

programming requirements, communication materials, and enrollment

worksheets

. Serving as the COBRA Administrator for the organization

. Initiated and conducted the set up of Benefits Xpert (ADP) to

streamline the benefit administration process

Organizational Development

. Designing, administering, analyzing employee surveys and recommending

changes

. Administering assessment tools to employee groups such as the Work

Environment Scale, 16PF

. Conducting assessment interviews with employees

Employee/Student Relations

. Responding to employee and manager questions regarding policies and

procedures such as paid-time off, performance appraisal, FMLA,

worker's compensation, etc.

. Conducting group and individual new hire orientations

. Promoting a team atmosphere by keeping employees informed of ongoing

student events and publicly recognizing achievements, to increase

employee buy-in of student retention interventions

. Regularly speaking to groups of employees and students

. Coaching students to empower them and promote accountability to

increase their chances of successfully graduating from the program and

finding gainful employment

Resume - R. Betka, Page 2 of 2

Payroll/Administrative

. Providing back up for payroll processing

. Processing of required documents and salary changes through payroll

and insurance providers to ensure accurate record keeping and proper

deductions

. Maintaining accurate employee records (new hires, promotions,

competencies, etc.) in HomeWorks and PayXpert, and producing reports

as necessary

Training

. Preparing and conducting training sessions on open enrollment

procedures and benefit packages for call center staff

. Conducting training sessions for new employees and managers on using

ezLabor Manager

. Designed and conducted a needs assessment and training session on

effective business communication skills

EMPLOYMENT HISTORY

2009-Present Student Retention Services Manager Melrose

Park, IL

Lincoln College of Technology

2008-2009 Associate Project Lead Buffalo Grove, IL

WestLake Financial Group

2005-2008 Human Resources Coordinator Park Ridge, IL

Rainbow Hospice

2007 Project Associate Chicago, IL

Serna Consulting

2000-2005 Financial Aid Advisor Melrose Park, IL

Lincoln College of Technology

EDUCATION

MASTER OF ARTS

June 2008

Major: Industrial-Organizational Psychology

Elmhurst College

Elmhurst, Illinois

Courses: Organizational Development ? Statistics ? Small Group Theory ?

Selection Procedures ? Job Analysis ? Work Motivation ? Training and

Development

BACHELOR OF SCIENCE

May 2005

Major: Psychology

Dominican University

River Forest, Illinois

SKILLS

Word ? Excel ? Access ? PowerPoint ? Publisher ? Outlook ? HomeWorks ?

SPSS

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