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Customer Service Loan Processor

1864, United States
May 27, 2010

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Junior Underwriter/Loan Processor/Closer

Summary of Qualifications

. Extensive experience in the mortgage industry

. Results oriented and deadline driven loan processing and underwriting


. Ability to identify problems and deficiencies and implement

appropriate actions

. Strong ability to maintain strong relationships with large number

of business partners

. Outstanding communication, interpersonal and problem skills

. Proven skills with delivering the outstanding customer service

necessary to ensure customer satisfaction

. Developed a training program to educate staff and attorneys for

all Massachusetts Housing Partnership loans

Professional Experience

United States Postal Service, P&D Center North Reading, MA



. Operated automation machine that processes and distributes 80

thousand pieces of mail daily

. Banded mail by zip code order

. Processed and distributed incoming mail through Flat Sorter


Winter Hill Savings Bank Somerville, MA


Loan Processor /Closer

. Maintained a pipeline of 80 loans

. Communicated the status of loan applications to all appropriate


. Reviewed credit reports, paystubs, bank statements and tax returns

for accuracy

. Prevented escrow deficiencies, review and approve HUD before

borrower closes

PMI Mortgage Company Contract Work


Junior Underwriter

. Complete Sign-off authority

. Maintained high authority

. Reviewed high volume pipeline

. Reviewed appraisals, VOE/VOD's, paystubs, bank statements and tax


. Extensive broker contact

H & R Block Mortgage Company Burlington, MA


Loan Processor

. Reviewed DU/LP findings

. Ordered title reports, appraisals, credit reports and flood


. Processed and reviewed verification of rents and deposits

. Coordinated closing dates with buyers and sellers attorneys

. Established realtor relationships

GreenPoint Mortgage Company Waltham, MA


Condition Specialist

. Maintained mortgage files from brokers pipeline

. Reviewed and signed off on all underwriting conditions

. Reviewed DU/LP findings

. Excellent broker contact relationships

. Extensive contact with credit agencies, attorneys and appraisers

Shawmut Mortgage Company W.Newton, MA 1991-1995

Loan Documentation Coordinator

. Reviewed all post closing documents for signatures on notes,

mortgages, deeds and Truth In Lending

. Reviewed all final title policies for correct vesting and insured


. Shipment of all loans to the appropriate investor


Newbury College, Boston, MA

Associates of Science Degree

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