Arthur Sieders

CAREER OBJECTIVE

For the past years, while living and working in Milan, Italy, I have

managed and grown an IT support company (ItalyPC) which specializes in

international clientele.

Because my spouse is working in Brussels I have moved to Belgium in

March 2010 and would like to continue my career working for an IT

Facilities or IT Support organization, for ex. as Windows Desktop

specialist. Willing to travel to European offices etc.

WORK PERMIT

Dutch (EU) citizen, permit to legally work in Belgium

CONSULTING AND MANAGEMENT SKILLS

. Enterprise Applications Analyst

. Infrastructure and inventory management, Purchasing and life cycle

planning, Development, implementation and maintenance of software and

hardware solutions, supporting implementation of compliance for

strategic policies (example: FAST, Italy)

. Managing IT / Facilities upgrades and training projects in complex

organizations (example Valutrans SpA)

. Managing project engineering teams (Example: Ito Corporation)

. Perform managerial tasks & controls related to IT service delivery

(training, backup and restore, Disaster Recovery Systems, access

management, generate reports)

. Service improvement drives, user documentation and training projects.

IT SKILLS

. Extensive Service Provider and People Management experience within an

international environment (consulates, international organizations,

corporations, financial institutions)

. Operating Systems:

. Windows XP/ Vista / Seven / 2K, 9x, 31, DOS, Server 2003/2008,

Active Directory

. Automated installation, imaging, scripting (VBscript / Powershell)

. Linux (Fedora, Ubuntu, CentOS Server, Samba)

. MAC OSX and networking, virtual systems (running XP under OSX or

Seven)

. MS Office 2003/2007/2010, Google Apps, Cloud, MS SQL server, document

management systems (Interwoven), remote access technologies (Terminal

Services, Citrix, Blackberry BES, Fax server, Teamviewer)

. Installing, troubleshooting, configuring and repairing

. PC workstations (hardware and software)

. Anti-virus, firewalls, spyware and virus removal

. Networking, PABX and telephony (Tellink)

. Managing Web development (HTML, Flash, PHP, Wordpress)

PEOPLE SKILLS

. Patient, efficient and friendly also under high-stress conditions and

deadlines

. Well-organized, motivated, self-driven, open minded, team player,

problem solver

. Ability to present solutions in user-friendly language to non-

technical end users

. Creating an inclusive culture while building talent

. Acting with integrity and inspiring trust

EDUCATIONAL PROFILE

. MS IT / Mathematics / Physics (Leiden University MSc.)

. 8 years IT Helpdesk, Training & Support experience

. Online seminars and courses (TechRepublic, ZDNet)

. MCSA Windows Server 2003

RECENT WORK EXPERIENCE

May 2003 - Feb 2010: ItalyPC (Milan, Como, Italy)

IT Training & Support Services company with focus on international

companies in Italy.

This business activity has shown strong growth and has been to new

management because of move to Brussels. Recent Projects:

. Valutrans SpA, Euroenvios SpA - Western Union MT, IT Training

programme for 200 agencies

. Thai Trade Office - website development Wordpress / PHP

(business matchmaking), Wordpress training

. Peruvian Consulate - Surveillance Camera + network monitoring

system

. Venezuelan consulate - Support contract, user training

. FAST - Technology Association - Support contract

Jan 2003 - May 2004: Technofil, Italia (IT and Marketing Consulting)

Business Development and Tech Support Start-up in platinum-free

ethanol fuel cells. NRE and sample sales, spec definitions, trade show

support. Account management.

Jan 1998 - Jan 2003: ITO Corporation, Europe / USA

Manager of European Office (Milano) and Technical Manager USA

(Scottsdale)

Customer support and technical sales. Customers: Solectron,

Celestica, Nokia, Ericsson, Optrex, Sagem. Customer feedback to Japan

head office, product development. Worked from USA office until Dec.

2000, followed by move to European Manager and move to Milano, Italy.

Sales presentations, tradeshows, planning and supervising execution of

marketing campaigns including web site definition.

Jan 1998 - Jan 2003: ITO Corporation, Europe / USA

Manager of European Office (Milano) and Technical Manager USA

(Scottsdale)

Customer support and technical sales. Customers: Solectron,

Celestica, Nokia, Ericsson, Optrex, Sagem. Customer feedback to Japan

head office, product development. Worked from USA office until Dec.

2000, followed by move to European Manager and move to Milano, Italy.

Sales presentations, tradeshows, planning and supervising execution of

marketing campaigns including web site definition.

1997 - 1998 Seiko Instruments, Strategic Account Manager (Torrance,

CA, USA)

1996 - 1997 Rockwell International Corporation, TM Manager (Seal Beach

CA, USA)

1994 - 1996 Akzo Nobel Chemicals, Account Manager Catalysts

(Amersfoort, Netherlands)

1992 - 1994 Akzo Nobel Electronic Products, Technical Marketing

Manager (Tokyo, Japan)

1987 - 1992 Akzo Nobel Research, Researcher (Arnhem, Netherlands)

LANGUAGE SKILLS

Speaking Reading Writing

English fluent fluent fluent

Italian fluent fluent fluent

Dutch fluent fluent fluent

French good good good

German fluent fluent good

Japanese reasonable reasonable reasonable

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