Customer Service Sales

Eleanor Young

**** ******* **** • Largo, Fl ***** • 727-***-**** • ************@****.***

Summary of Qualifications

Dedicated professional with Masters of Science in Business Administration with years of experience in

customer service, sales, inventory control, procurement, shipping, and receiving. Understand office

administration, bookkeeping and accounting procedures, seeking a full time responsible position in

Office environment.

Highlights of Experience

Administration/Management – Proven ability to manage small business in all aspects, coordinate

employees daily schedule, administer customer relations, and responsible for accounting activities.

• Fulfilled various objectives in filing, mail/courier services, and general office duties.

• Built strong, sustainable relationships with customers and suppliers by providing excellent

service while protecting company interests and bottom line.

• Performed accounting tasks related to the maintenance and processing of financial reports,

receivables, accounts payable, payroll, inventory, and monthly financials.

• Responsible for procurement for multiple projects interfacing with customer requirements

and company expectations; strategize with company owner economic plans for growth.

Inventory Control Specialist / Sales - Incorporated all aspects of the organization to participate on the

success of a newly developed design for the ultimate growth of the organization.

• Successfully bid for and contract suppliers to implement supply chain improvements,

product quality and services.

• Recognized for strong work ethic and respected as contributing team player with co-

workers, integrity and commitment to success. Encouraged team communication about

projects, avoiding potential problems, and contributing to a successful, results driven

organization complementary to the company overall Supply Chain Management goals and

customer satisfaction; team leadership and strategic direction.

• Grew sales 10% and improved gross margin 8% in first year by redefining inventory

product lines by market segment and simplifying pricing strategy.

Education

M.S.A., Project Management, Berkely University, Berkely, CA. 3.4 GPA (2002)

B.S., Mechanical Engineer, University of Hartford, W. Hartford, CT. 3.8 GPA (1987)

Employment History

Sales (2008- Current)

Kane’s Liquidation Furniture Inc., St. Petersburg, Fl 33713

Accounting Administration / Customer Relations (2003-2008)

E&B Automotive Repair & Services, Inc., Largo, Fl 33771

Product Oriented Purchasing Engineer (1999-2002)

Carl Zeiss Meditec, Inc., Dublin, CA 94568

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