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Project Manager Engineer

Minneapolis, Minnesota, 55404, United States
May 27, 2010

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Minneapolis, MN *****

(612) ***-**** ~


Solutions-oriented, highly-motivated Developer/Analyst with over 8 years of

support in financial, legal and corporate environments, including 6 years

developing Enterprise Content Management solutions.

Expertise in OnBase and OnBase Workflow design. Strong experience in

leading and contributing to projects designed to enhance system

functionality and end-user productivity. Acknowledged for capacity to

tackle challenging issues, analyze viable alternatives, and provide

innovative solutions that reside well within corporate financial and time



. Comptia Certified Document Imaging Architect (CDIA+)

. OnBase Technical Support Certification

Skill Sets

Technical Skills

Performed as Lead Developer and Senior Service Technician.

Ability to successfully analyze requirements and select the appropriate

hardware solution to meet project needs.

Develop a ground up solution to document and content management.

Selecting storage and processing servers, scanners and imaging, indexing

and workflow systems and supporting the selected hardware.

Create and maintain workflow solutions based on department needs and

future requirements reducing billable hours spent in the document life


Able to bridge the gap between IT and end users with the ability to

understand the frustrations and concerns of end users and apply technical

expertise and to find the proper solution and resolve the issues.

Provide exceptional customer service in on/off hours IT support and

service, quickly resolving issues correctly the first time.

Project Management Skills

Create and maintain project and contingency plans for workflow solutions.

Maintain project budgets and timelines.

Serve as liaison with business to exchange information, resolve issues,

and maintain project schedules.

Lead teams of up to six staff, including software development, knowledge

transfer and quality assurance.

Business Analyst Skills

Conduct requirements gathering sessions to define processes, workflows,

user interfaces, information, and organizational structures that depict

the business environment. Focusing on workflow development and

integration into existing business models.

Collaborate with business and development team to define functionality of

processes to automate and/or meet business need.

Facilitate development of business requirements including business use

cases, functional specifications, data flows process maps and test cases

to support initiatives.

Support product development efforts by identifying opportunities to

expand product functionality, improve product position and/or enhance


Write/edit the technical and end-user functional documentation of

solutions implemented.


Forthright/NAF, St. Louis Park, MN January 2008-May 2009

Programmer / Analyst ECM

Technology: OnBase, VB Script, SQL

Lead developer for ICANN/Domain Disputes project utilizing Hyland

Software's OnBase, which included coordinating and directing the

applications development and maintenance for new and existing systems. Was

responsible for the successful completion of Requirements Gathering,

Development, Testing, Implementation, Documentation, and Training Support.

. Performed in the capacity of Project Manager.

. Led requirements gathering meetings with end users, identifying

business needs and capabilities.

. Created and managed project-testing schedule from development to

staging and production pushes.

. Effectively leveraged project resources to successfully meet project



. Created 30 new life cycles and 200 new document types and integrated

them into the current document management system. Supported over 150

lifecycles and 100 users.

. Designed workflow system to reduce filing times by 34% and reducing

the number of man hours required by 50%.

. Trained 10 new users in the use of basic OnBase functionality in a

series of workshops with all users gaining competency and continued

education of 2 more users to advanced capacity.

. Reduced claims filing errors from 10% to 1% refile rate saving


. Discovered and resolved issues saving 97 hours of development time.

Allianz Life, Golden Valley, MN June 2005-January 2008

Programmer / Analyst ECM

Technology: OnBase, .Net, SQL, Kofax Scanning

Developed new functionality for the OnBase ECM system, taking 36 projects

from design and conception to completion and subsequent support, 21 of them

completed under budget with the remainder completed within budget.

. Developed workflow for incoming checks allowing for rapid account

clearing and tracking of assets which increased turnaround time by


. Designed and developed a solution to missing faxes. Reduced the

error rate from 15% to .5% while adding a metrics reporting

capability and error checking.

. Created documentation for over 30 projects, including gathering

requirements from the business, design specs, test and quality

assurance plans, and installation instructions.

. Member of the change management team.

. Supported a user base of 2000+ users in the OnBase system promptly

resolving customer issues in a 24 hr on-call rotation.

. Supported over 200 Workflows and import processes.

. Main technical support for the on-site scanning and indexing center

creating more than 10,000 new documents a day.


. Resolved a critical error in software design. Spoke with the

business users and clearly defined the needs and expectations of

those using the software.

. Key figure in the completion of 36 Full Life Cycle projects from

design and conception to completion and subsequent support, with 21

of them completed under budget and the remainder completed within


. Nominated 6 times for SOAR achievement award selected by peers.

Consultant / ConAgra, Edina, MN March 2005-June 2005

Desktop Support Engineer

Technology: Windows XP, Norton Ghost

Member of an upgrade team for the migration of over 2000 computers to

Windows XP.


. Exceeded personal quotas by 20%.

. 100% success rate with 0 customer complaints.

Geek Squad / Best Buy, Rochester, MN May 2004 - March 2005

Desktop Support Engineer

Technology: Windows, PC Hardware, Desktop Support

. Proven sales record by consistently leading the Geek Squad department

in sales.

. Troubleshoot PC's, identifying the cause of the customer complaint and

promptly repairing the system.

. Upgrade and repair PC's.

. Identify the best solution for a customers need in new computer



. Implemented new procedures to reduce the accurate diagnostic time of

PC's by 25%.

. Most Valuable Employee Award.

Latitude 44, Inc., Madison Lake, MN August 2001 - May 2004

Analyst / Sales Engineer

Technology: OnBase, VB Script, SQL, Server Implementation, backup software

Designed and presented sales demonstrations, incorporating the OnBase

product into the target company's strategic vision of content management.

. System Administrator for OnBase imaging system (database and file

servers) for over 25 clients in the financial, corporate and

educational fields with the main client being the Blue Earth County Law

Enforcement Center.

. Created new document types, key words, DIP and COLD processes.

. Installed and configured new OnBase implementations, including Process

Servers, Storage Servers, Workstations and Scanners.


. Team lead to integrate Cardiff TELEform into Latitude 44's OnBase


. Routinely led training classes for new employees and new customers.

. Identified the usefulness of the Application Enabler module in OnBase

and led the effort to gain a knowledge base in its functionality.


Networking: Database:

TCP/IP, DNS, DHCP, SMTP MS SQL Server 7, MS SQL Server 2000

Ethernet, Cisco VPN, LAN/WAN SQL, MS Access, Sybase 5.5

HTTP, Netgear Linksys Cisco Routers,


Veritas BackupExec, Arcserve MS Office 2007, Front Page, Visio,

Norton Ghost, Norton Internet

Operating Systems: Security, Partition Magic 8, MS

All windows desktop versions Outlook, Check Imaging, PcAnywhere,

Windows Server Dameware, TrendMicro Antivirus,

Windows NT

Citrix Metaframe Content Management Systems:

OnBase, Onbase Workflow, Application

Programming: Enabler, E-forms, COLD, DIP,

Java Teleform, Kofax

Visual Basic

.Net Web Development:

VB Script IIS 5.0




Minnesota State University, Mankato, Mankato, MN

B.S. in Computer Science, May 2001

Minor: Mathematics

President, MSU Aikido Club

Japanese Studies, Minnesota State, Akita Japan, 1998


S.O.A.R. Employee Recognition Nominee (Allianz, 6 times)

Most Valuable Employee Award (Best Buy 3rd, 4th quarter 2004)

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