STEPHEN J. SCHMIDA
Minneapolis, MN *****
612-***-**** ~ abmq1t@r.postjobfree.com
QUALIFICATIONS
Solutions-oriented, highly-motivated Developer/Analyst with over 8 years of
support in financial, legal and corporate environments, including 6 years
developing Enterprise Content Management solutions.
Expertise in OnBase and OnBase Workflow design. Strong experience in
leading and contributing to projects designed to enhance system
functionality and end-user productivity. Acknowledged for capacity to
tackle challenging issues, analyze viable alternatives, and provide
innovative solutions that reside well within corporate financial and time
frameworks.
CERTIFICATIONS
. Comptia Certified Document Imaging Architect (CDIA+)
. OnBase Technical Support Certification
Skill Sets
Technical Skills
Performed as Lead Developer and Senior Service Technician.
Ability to successfully analyze requirements and select the appropriate
hardware solution to meet project needs.
Develop a ground up solution to document and content management.
Selecting storage and processing servers, scanners and imaging, indexing
and workflow systems and supporting the selected hardware.
Create and maintain workflow solutions based on department needs and
future requirements reducing billable hours spent in the document life
cycle.
Able to bridge the gap between IT and end users with the ability to
understand the frustrations and concerns of end users and apply technical
expertise and to find the proper solution and resolve the issues.
Provide exceptional customer service in on/off hours IT support and
service, quickly resolving issues correctly the first time.
Project Management Skills
Create and maintain project and contingency plans for workflow solutions.
Maintain project budgets and timelines.
Serve as liaison with business to exchange information, resolve issues,
and maintain project schedules.
Lead teams of up to six staff, including software development, knowledge
transfer and quality assurance.
Business Analyst Skills
Conduct requirements gathering sessions to define processes, workflows,
user interfaces, information, and organizational structures that depict
the business environment. Focusing on workflow development and
integration into existing business models.
Collaborate with business and development team to define functionality of
processes to automate and/or meet business need.
Facilitate development of business requirements including business use
cases, functional specifications, data flows process maps and test cases
to support initiatives.
Support product development efforts by identifying opportunities to
expand product functionality, improve product position and/or enhance
performance.
Write/edit the technical and end-user functional documentation of
solutions implemented.
PROFESSIONAL EXPERIENCE
Forthright/NAF, St. Louis Park, MN January 2008-May 2009
Programmer / Analyst ECM
Technology: OnBase, VB Script, SQL
Lead developer for ICANN/Domain Disputes project utilizing Hyland
Software's OnBase, which included coordinating and directing the
applications development and maintenance for new and existing systems. Was
responsible for the successful completion of Requirements Gathering,
Development, Testing, Implementation, Documentation, and Training Support.
. Performed in the capacity of Project Manager.
. Led requirements gathering meetings with end users, identifying
business needs and capabilities.
. Created and managed project-testing schedule from development to
staging and production pushes.
. Effectively leveraged project resources to successfully meet project
milestones.
Achievements:
. Created 30 new life cycles and 200 new document types and integrated
them into the current document management system. Supported over 150
lifecycles and 100 users.
. Designed workflow system to reduce filing times by 34% and reducing
the number of man hours required by 50%.
. Trained 10 new users in the use of basic OnBase functionality in a
series of workshops with all users gaining competency and continued
education of 2 more users to advanced capacity.
. Reduced claims filing errors from 10% to 1% refile rate saving
resources.
. Discovered and resolved issues saving 97 hours of development time.
Allianz Life, Golden Valley, MN June 2005-January 2008
Programmer / Analyst ECM
Technology: OnBase, .Net, SQL, Kofax Scanning
Developed new functionality for the OnBase ECM system, taking 36 projects
from design and conception to completion and subsequent support, 21 of them
completed under budget with the remainder completed within budget.
. Developed workflow for incoming checks allowing for rapid account
clearing and tracking of assets which increased turnaround time by
50%.
. Designed and developed a solution to missing faxes. Reduced the
error rate from 15% to .5% while adding a metrics reporting
capability and error checking.
. Created documentation for over 30 projects, including gathering
requirements from the business, design specs, test and quality
assurance plans, and installation instructions.
. Member of the change management team.
. Supported a user base of 2000+ users in the OnBase system promptly
resolving customer issues in a 24 hr on-call rotation.
. Supported over 200 Workflows and import processes.
. Main technical support for the on-site scanning and indexing center
creating more than 10,000 new documents a day.
Achievements:
. Resolved a critical error in software design. Spoke with the
business users and clearly defined the needs and expectations of
those using the software.
. Key figure in the completion of 36 Full Life Cycle projects from
design and conception to completion and subsequent support, with 21
of them completed under budget and the remainder completed within
budget.
. Nominated 6 times for SOAR achievement award selected by peers.
Consultant / ConAgra, Edina, MN March 2005-June 2005
Desktop Support Engineer
Technology: Windows XP, Norton Ghost
Member of an upgrade team for the migration of over 2000 computers to
Windows XP.
Achievements:
. Exceeded personal quotas by 20%.
. 100% success rate with 0 customer complaints.
Geek Squad / Best Buy, Rochester, MN May 2004 - March 2005
Desktop Support Engineer
Technology: Windows, PC Hardware, Desktop Support
. Proven sales record by consistently leading the Geek Squad department
in sales.
. Troubleshoot PC's, identifying the cause of the customer complaint and
promptly repairing the system.
. Upgrade and repair PC's.
. Identify the best solution for a customers need in new computer
purchase.
Achievements:
. Implemented new procedures to reduce the accurate diagnostic time of
PC's by 25%.
. Most Valuable Employee Award.
Latitude 44, Inc., Madison Lake, MN August 2001 - May 2004
Analyst / Sales Engineer
Technology: OnBase, VB Script, SQL, Server Implementation, backup software
Designed and presented sales demonstrations, incorporating the OnBase
product into the target company's strategic vision of content management.
. System Administrator for OnBase imaging system (database and file
servers) for over 25 clients in the financial, corporate and
educational fields with the main client being the Blue Earth County Law
Enforcement Center.
. Created new document types, key words, DIP and COLD processes.
. Installed and configured new OnBase implementations, including Process
Servers, Storage Servers, Workstations and Scanners.
Achievements:
. Team lead to integrate Cardiff TELEform into Latitude 44's OnBase
instance.
. Routinely led training classes for new employees and new customers.
. Identified the usefulness of the Application Enabler module in OnBase
and led the effort to gain a knowledge base in its functionality.
TECHNICAL PROFICIENCIES
Networking: Database:
TCP/IP, DNS, DHCP, SMTP MS SQL Server 7, MS SQL Server 2000
Ethernet, Cisco VPN, LAN/WAN SQL, MS Access, Sybase 5.5
HTTP, Netgear Linksys Cisco Routers,
Applications:
Veritas BackupExec, Arcserve MS Office 2007, Front Page, Visio,
Norton Ghost, Norton Internet
Operating Systems: Security, Partition Magic 8, MS
All windows desktop versions Outlook, Check Imaging, PcAnywhere,
Windows Server Dameware, TrendMicro Antivirus,
Windows NT
Citrix Metaframe Content Management Systems:
OnBase, Onbase Workflow, Application
Programming: Enabler, E-forms, COLD, DIP,
Java Teleform, Kofax
Visual Basic
.Net Web Development:
VB Script IIS 5.0
HTML
XML
EDUCATION
Minnesota State University, Mankato, Mankato, MN
B.S. in Computer Science, May 2001
Minor: Mathematics
President, MSU Aikido Club
Japanese Studies, Minnesota State, Akita Japan, 1998
HONORS
S.O.A.R. Employee Recognition Nominee (Allianz, 6 times)
Most Valuable Employee Award (Best Buy 3rd, 4th quarter 2004)