Customer Service Manager
Resume:
KIMBERLY SEVILLE
North Salt Lake, Utah 84054
**********@***.***
TRANSPORTATION AND DISTRIBUTION LEADER
Distribution, Warehousing and Transportation Executive with demonstrated
functional, interpersonal, and leadership skills utilized in demanding
environments. Skilled in ground delivery operations, working with demanding
customers and workforce types, always a valuable addition to any team.
. A spirit of dedication and a deep desire to contribute has resulted in
a drive toward creating practical applications for real world
challenges. The aggressive schedules, project challenges and drive to
maximize profits while limiting costs have fully prepared me to
contribute
. Internally recognized for complying with all relevant best practices
and policies and meeting or exceeding stated customer satisfaction
goals. Promoted multiple times and given the most challenging and
visible assignments.
CORE COMPETENCIES
Operations . Transportation . Distribution . Business Processes . DOT .
Load Plans . Customer Service . Inbound and Outbound Freight . Freight
Forwarding . Load Trek System . Safety
Regulatory Compliance . Customer Service . Routing . Cost Containment .
Turnaround
MS Office Suite . Logistics . Forecasting . Multi-Site Operations . Change
Management
AWARDS AND RECOGNITION
. Featured in December 2008 "All You" magazine article titled "I Made It
In A Man's World"
. Role in Motor Week TV series; "Over the Edge" (#2712) November, 23,
2007. "Driver Training UPS Style"
. UPS Driver Training School, "TOP GUN" Award. July, 2005-Honored for
excellence in methods adherence, training ability, leadership, and
motivational qualities
RELEVANT EXPERIENCE
MATHESON POSTAL Salt Lake City, UT
2009 - Present
A diversified national transportation carrier serving the United States
Postal Service
Terminal Manager
Subject Matter Expert responsible for creating and implementing routes and
schedules to effectively transport the US mail throughout Utah, Idaho,
California, Nebraska, and Nevada in a cost effective manner and in
accordance with a strict schedule. Able to maximize route efficiencies
through the initiation and use of Load Trek electronic dispatch and DOT
system.
Successfully provide supervision and direction to an experienced staff on
day to day operations, best practices, scheduling, compliance, and
maintaining reliability and communication with customers. Focused on safety
and efficiency of all 70 drivers ensuring everyone is informed and in
compliance with DOT and OSHA regulations.
. Regularly monitor financial data and P&L statements to ensure both
service and cost cutting goals are met or exceeded. To date, have
effected a $35,000 positive turnaround
. Control, track and maintain fleet of 58 tractors and 60 trailers for
national dispatch and strict compliance with preventative maintenance
schedule
Kimberly Seville
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Experience Continued
UNITED PARCEL SERVICE 1981 - 2009
One of the world's largest transportation firms
On Road Manager, Salt Lake City, UT 2008 - 2009
On Road Manager, Denver, CO 2004 - 2005
Key leader responsible for safety, service and production of 300 plus
Drivers in Utah, Idaho, and Colorado. Provide daily supervision over a
staff of 10 supervisors focused on reliability, quality, and safety.
. Maintain rigorous safety standards to prevent accidents and injuries
and lost time situations
. Fully compliant with driver files, OSHA and DOT regulations
. Spearheaded facility, safety, production, and service improvement
efforts, and succeeded in raising the ranking from the 50th overall
rating to #1 in the country
Hub Manager, Salt Lake City, UT 2007 - 2008
Hub Manager, Denver, CO 2002 - 2004
. Noted, promoted and rewarded for efficiently processing 150,000 to
200,000 packages per day in a large belt driven warehouse while
exceeding safety and productivity goals
. Provided daily direction and supervision for 300 employees, 8 Full
Time Supervisors, 30 Part Time Supervisors, and 2 specialists
dedicated to maintaining safety, production, and service goals
Special Assignments: 2006 - 2007
Team Leader, Salt Lake City, Utah
. Chosen to oversee the planning, organization, and implementation of a
strategic plan to improve safety, service, and production in an
ineffective hub operation, due to proven accomplishments and
improvements
Driver Trainer Instructor, Chicago, IL
. Skilled instructor for UPS elite training school. Led efforts and best
practices in methods training, safety adherence, and certification for
Full Time Supervisors in training drivers in like indices. Employee
development services taught included Steven Covey Principles
. Assisted regularly with the organization, coordination, and logistics
of rotating students from multiple locations across the country to
attend Driver Training School
Non Management and Full Time Supervisor 1981 - 2000
EDUCATION
Bachelor of Science-Applied Management Science
Rocky Mountain College
Billings, MT
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