Customer Service Technician
Resume:
Brian Glass
Saraland, AL *****
251-***-**** (home)
251-***-****(cell)
Seeking a rewarding position in the technology field with opportunity for growth
Education
ITT Tech Mobile, AL
Computer Networking Systems
Expected Graduate Date: December 2010
Mobile Technical Institute Mobile, AL
Computer Technical Support Specialist
Graduated Date: November 2006 3.5 G.P.A
Professional training
Custom built computers, conducted diagnostic and troubleshooting on defective PCs. Installed and
configured Windows 2000 and XP. Installed and configured software based firewalls, virus software, and
Spyware removal. Setup peer to peer networks using a cross over cable to transfer data from old PC to
new PC. Router and home network installation. Website design.
Summary of Qualifications
Hardware/Software Installation & Troubleshooting
Networking (LAN, MAN, WAN)
Experience with Active Directory
Experience with VBS Script Writing
Windows Server Operating Systems
Web Design (MS FrontPage)
Knowledge of Windows Server 2003
Microsoft Office
Business Communication
Customer Service
Help Desk Skills
Knowledge of MAC computers and software
Experience with Linux and Unix Systems
Network wiring and cable pulling
Experience with Printing issues & Solutions
Experience with Troubleshooting Network issues
Ryla Teleservices, Saraland, AL(2009 Present)
Call Representive
Take inbound calls
Up date customer accounts for Verizon Wireless
Research and solve complex account issues
Provide Tier 1 support to cell phone and wireless device issues
Verizon Wireless support certified
Provide additional support to the IT helpdesk techs at Ryla Teleservices
U.S. Imaging Solutions, Mobile, AL(2008 2009)
Remote Technician
Install and configure network printers
Troubleshoot and resolve client"s printing issue
Train new clients on using printers
Manage and support client’s site
Track and resolve minor server issues
Manage print servers at multiple sites
Track production reports
Write reports on daily task
MediaCom, Mobile, AL (2007 2009)
Service Technician
Install and connect Ethernet network interface card in customer computer or USB port Install and
configure Network IP setup for the Ethernet network interface card
Troubleshoot problems to allow customer‘s PC to properly operate over the Mediacom Online network
Knowledge of basic characteristics and functions of the feeder line system components
Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as
needed
Lift and carry loads up to 70lbs (including 28 ft ladder)
Use of bucket truck when required
Work within limited confines, such as crawl spaces.
Pre wire single and multiple unit dwellings for cable installation
Perform customary CATV aerial and underground construction, including all passive and active devices
found in distribution lines
Maintain, repair, and troubleshoot problems associated with the return system such as return levels,
signal loss, off air interference and equipment failure Sets up line extender and bridging amplifiers,
including calculating proper pads and equalizers as required, using a field strength meter
Troubleshoot common system and drop line faults and correct outside distribution problems of all kinds
Calculate signal level losses, insertion losses, cable losses, taps, and splitter devices of all distribution
lines
Use multi meter to check for shorts, opens and voltage drops
Use available test equipment to locate underground cables and determines cable faults.
Independent Contractor for QualXServ, Mobile, AL (2006)
IBM Field Service Technician
Deployed IBM Computer Systems
Installed POS in Dillards
Configured POS and tested each system
Alabama Computer Repair, Mobile, AL (2005)
PC Tech
Duties include PC repair
installing and troubleshooting hardware and software
configure servers and installion
building computers, cable running
provide technical support to customers
troubleshooting network issues
experience with MS operating systems
virus and adware removal, .
Contact this candidate