Engineer Management

Shane T. Allen

***********@*******.*** 480-***-****

http://shaneallen.info

IT Manager ~ Systems Engineer ~ Network Administrator

Business Process Improvement ~ Strategic Planning ~ Project Leadership

Hands-on technical leader with 18+ year progressive career record spanning

full range of IT operations, systems engineering, and network

administration. Past performance in developing, implementing, and

integrating cost-saving systems and applications across multiple platforms,

languages, and environments. Proven ability to lead and motivate top-

performing teams of technical professionals.

. Practiced in clarifying business requirements, performing gap analysis

between goals and existing procedures/skill sets, and designing

process/system improvements.

. Successful in partnering with stakeholders, management, vendors, and

teams to evaluate needs, define strategies, resolve issues, and ensure

timely delivery of quality-driven technology and process improvements.

. Organized, take-charge professional with exceptional follow-through

ability and detail orientation; able to plan and oversee projects from

conception to successful conclusions.

Core Competencies

IT MANAGEMENT Infrastructure Management Budget Management

Systems Data/Voice Communications Contract Management

Design/Implementation Data Center Virtualization ROI Analysis

Vendor Relations Systems/Network Engineering Requirements

Strategic Planning Definition

Professional Experience

SPECIAL DEVICES, INC. - MESA, ARIZONA 2002-2010

Corporate IT Manager: Directed and maintained IT governance, strategy, and

operations for global high volume manufacturing company. Managed and

coordinated $1.5 million budget, IT infrastructure and security, vendor

relations, data center virtualization, and system/network administration.

Supervised and motivated team of 3 direct reports focused on providing 24/7

IT support for 500 employees at multiple locations within the US, Thailand,

Germany, and Japan. Defined business requirements, conducted cost/benefit

analysis, and headed new implementations of business and technical systems,

processes, and hardware. Provided comprehensive end user training and

support for internal and external customers.

Key Achievements:

> Earned reputation as top performer, successfully designing and deploying

world-class IT operations and achieving unprecedented record of no

reportable downtime for 6+ years.

> Tracked a broad range of industry best practices, benchmarks and emerging

technologies to achieve and maintain highest levels of performance and

productivity.

> Defined and implemented cost effective IT policies, procedures, and best

practices, spearheading organizational growth and productivity through

introduction of a clear roadmap encompassing IT Department vision,

business cases, and budgets.

> Directed multiple IT projects, aggressively meeting project milestones

while managing budget constraints, vendor relations, staffing, and

resource allocation.

Major Projects:

> Optimized technical performance, maximized uptime, and slashed

operational costs by leading virtualization of entire IT server

infrastructure.

SPECIAL DEVICES, INC, Major Projects Continued:

> Increased WAN performance by 4X, enabling LAN applications to be hosted

across the WAN.

> Planned and executed weekend cutover of SCO Unix / C-ISAM Database ERP

platform to Windows Server 2003 / SQL 2005 database ERP platform;

completed project on time and within budget.

> Installed, integrated, administered and managed VMware virtual server

infrastructure, physical servers, security solutions, and all associated

hardware and software monitoring systems.

> Designed, deployed, and administered network routing and switching,

Firewall, IPS, and VPN hardware, equipment and monitoring systems.

> Personally contracted by former Secretary of the Navy (John F. Lehman) to

install Polycom Video conference systems in New York, Virginia and

Hawaii.

CITY OF PEORIA - Peoria, Arizona 2001-2002

Primary Network Engineer: Controlled all aspects of design, implementation,

management and support of City's Cisco data/voice communications systems

including LAN/WAN and VoIP networks Coordinated and executed technology

acquisition/integration and system/network architecture, troubleshooting,

maintenance, and upgrade. Enforced compliance with risk management

procedures, establishing and implementing network security plans, policies,

and practices.

Key Achievements:

> Served as Technical Lead for $1.5 million dollar infrastructure upgrade

and installation of Cisco's AVVID Voice over I.P. Telephony project.

> Singlehandedly performed installation and configuration of City's 1st and

only Citrix MetaFrame XP server, providing users with a fast and secure

"Remote Desktop" solution.

> Configured, ordered and installed 20+ new Intel based Compaq Servers

IKON - Phoenix, Arizona 2000-2001

Novell Engineer: Accountable for delivering on-site Novell technical

support for various State, local, and private industry Novell network

systems. Administered and optimized network and desktop operating systems.

Researched, recommended and implemented new hardware and software.

Key Achievements:

> Recognized as "go-to-person" for immediate resolution of technical

issues.

> Analyzed business risks, recommended new systems/products, supported

project management/planning initiatives, and delivered expert technical

support and administrative services.

> Spearheaded top performing team of customer engineers in initial

assembly, configuration and production of 200 + 19 inch racks comprised

of Cisco router, switches and multiple APC power management devices.

ARIZONA DEPARTMENT OF CORRECTION - Phoenix, Arizona 1998-2000

Network Administrator / Network Specialist II: Installed, monitored and

maintained system and network operations, skillfully performing hardware

and software maintenance, upgrade, and troubleshooting in support of

critical DOC applications and 400+ users. Configured and managed desktop

environments, network protocols and services; recommending strategies for

system optimization. Administered, optimized and supported internal

LAN/WAN infrastructure. Provided decisive leadership and direction for 2

direct reports.

Key Achievements:

> Analyzed business risks, recommended new systems/products, supported

project management/planning initiatives, and delivered expert technical

support and administrative services.

> Coordinated successful design, set up and installation of the prison

LAN/WAN network farm and end user workstations, serving Arizona's largest

and most technologically advanced prison.

> Designed reliable and upgradeable network consisting of Novell and

Microsoft NT servers 400+ end user workstations.

Early career history includes role as LAN Administrator/Information

Technology Officer and various additional positions with the United States

Navy (1987 - 1998).

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