Project Manager Customer Service

NIVEDITA B

Ph 770-***-****

Smyrna, GA

**************@*****.***

OBJECTIVE

An experienced Quality Assurance Analyst seeks challenging position as a QA

Analyst with a dynamic organization that utilizes my team building,

analytical and problem solving skills.

PROFESSIONAL SUMMARY

. A Result-oriented professional with over 6 years of experience in the

field of Software Quality Assurance testing with various web-based, Saas

and Client-server business applications.

. Experience in all aspects of Software Development Life Cycle (SDLC),

testing techniques and methodologies.

. Experience in leading and coordinating activities with offshore QA Team.

. Experience in analyzing complex business, technical, and functional

requirements and translate them to Test cases, and prepare detail Test

plans.

. Revise Test plans throughout the testing cycle and communicate status to

Project team.

. Strong understanding of Manual Testing and tracking defects.

. Experience using Quality Center to manage the software testing process,

executing tests.

. Experience using Quick Test Professional and Selenium IDE automation

tool.

. Hands on experience using Load Runner, OpenWebLoad tools.

. Experience in Functional Testing, Regression testing, Compatibility

Testing, Integration Testing, Positive & Negative Testing, Black Box

Testing and User Acceptance (UAT) testing.

. Proven expertise in analyzing Test results, tracking bugs using Quality

Center, Bugzilla, Bug Tracker and providing Statistical reports.

. Experience with Back - end Data Validation testing using MySQL, SQL

Server, and Oracle.

. Ability to interact with developers, Project manager regarding Testing

Status, Defects and track using various tools.

. Experience working in Agile Development.

. Knowledge in Web Service testing.

. Good team player with excellent written, communication, and interpersonal

skills along with exemplary problem solving skills.

. Experience in communicating with clients directly to understand and

resolve issues.

. Ability to work under pressure in fast-paced, time-sensitive environment,

with an ability to meet deadlines and motivate others at all levels in

the achievement of individual and organizational goals.

. Flexible and versatile to adapt to new environment and work on any

project.

. Attention to detail and am a very quick learner, interested in learning

new skills.

IT SKILLS

Testing Tools: Quick Test Professional9.0, Quality Center9.0, Selenium

IDE 1.0, WinRunner, LoadRunner, OpenWebLoad, Junit, Eclipse

IDE.

Bug Tracker: Quality Center, Bugzilla

Web Servers: IIS, Apache

Databases: Oracle 8.0/9i, SQL Server 2000/2005, MS Access, MySQL, SQL

Query Analyzer.

Programming: Java, PL/SQL, .Net, VBScript, XML, HTML, JavaScript,

DHTML.

Operating Systems: MS Windows 9x/NT/2000/XP, DOS

Other Tools: MS Office Word, MS PowerPoint, MS Excel, TOAD, .Net

Reflector, Crystal Reports, Informatica.

PROFESSIONAL EXPERIENCE

Nuesoft Technologies May

2009- Present

QA Representative

Nuesoft Technologies provides practice management and billing software

solutions to physician's office, clinics, colleges and universities.

Responsibilities:

. Develop functionality, Regression, acceptance test cases for applications

using SRS and SDS documents.

. Review test cases written by QA Team.

. Perform functionality, regression, acceptance, compatibility, performance

testing on applications.

. Manage multiple projects developed in Java and ASP.NET and oversee QA

team members offshore.

. Communicate with Business Analyst, Project Manager, and Development team

for better understanding of the requirements.

. Attend SRS peer review meetings and discuss the functionalities for

better understanding of the requirement and discuss on any issues with

testing the functionalities.

. Perform thorough GUI testing on application and report bugs using

internal bug reporting tool.

. Report and track bug till it is resolved.

. Work on issues reported by support team and communicate with development

team for the fixes.

Environment: IE 6.0, 7.0, 8.0, Firefox 3.0.14, windows xp, MAC, SQL server

2000, ASP.Net,Java.

Peakabou Inc. Dec 2008

- April 2009

QA Tester

Peakabou is a website developed to post online classified ads with a search

engine, email verification and billing and payment for each sponsored

links.

Peakabou.net is a social network website for Business and Personal Users.

It allows you to search people, friends in different groups.

Responsibilities:

. Understand the Business Requirement Documents of functional components

and Business Requirements.

. Write Test cases for Functional, Usability, Browser Compatibility

Testing and Regression Testing.

. Perform Positive and Negative Testing.

. Perform Browser Compatibility Testing.

. Interact with the Project Manager for better understanding of the

feature requirement and implementation.

. Provide daily update on progress of testing.

. Report bugs/defects and suggest application improvements.

Environment: IE 7.0, Windows XP, MySQL, PHP, BugZilla.

Mabest LLC, Delaware Aug

2008 - Nov 2008

QA Engineer

Mabest LLC has developed a web application called Wisheo which is a most

innovative way to organize and manage group gifts and wishlists with

friends. It is the first application that allows users to setup wishlists,

organize group gifts, and collect contributions directly from friends

participating. Wisheo is unique in the sense that it enables multiple

friends to contribute together to fund more expensive gifts on the

wishlist, effectively creating a private "gift" fundraiser within the

user's social graph.

Responsibilities:

. Analyze and review the functional, technical and Business requirement

documents.

. Understand the application functional requirements and generate the test

cases.

. Generate the automated test scripts for reusability.

. Perform functionality testing on the application using automated tool

Selenium IDE.

. Enhance the test scripts generated in Selenium IDE using JavaScript.

. Provide regular test status and test summary report.

. Report defects and suggest application improvements.

Environment: Firefox 3.0.*, Selenium IDE 1.0, Windows XP.

Memba Velodoc

April 2008 - July 2008

Test Engineer

Requirement to transfer, publish, send or share large files in corporations

using Mailboxes or Email attachments is difficult due to size limit. Memba

developed an add-in application Velodoc for Microsoft Outlook. Velodoc

Outlook Add-in allows transfer of large files directly from Outlook. The

File Transfer uses a variety of file transfer server platforms including

Velodoc Enterprise Edition, Velodoc XP Edition, FTP servers, Amazon S3,

Microsoft BITS Server.

Responsibilities:

. Understanding of the application, Business requirements, Functional

requirements.

. Interact with the Team Lead to clarify the functionality of the

application.

. Extensively performed Manual Testing.

. Develop the Automated Test Scripts.

. Perform Positive and Negative testing.

. Configuring the Test Environment, designing and executing test cases

based on specifications.

. Involved in Functionality Testing, User Acceptance Testing.

. Responsible for executing test cases, debug the issues using .Net

Reflector and report the defects.

. Provide weekly statistical report.

Environment: Quick Test Professional, Windows 2000/XP/2003, Outlook 2007,

SQL Server 2005, ASP.Net, MS Excel.

GMAC Home Mortgage, Chicago Feb

2008 - April 2008

QA Engineer

GMAC Home Mortgage is an integral component of GMAC Financial Services. It

is a homeownership company. The primary purpose of developing the

application is to assist residents in search and purchase of new/old homes.

Application is developed with various search features namely homes at

specific location, property type, GPS Coordinates, Search by listings or by

map. Authentication features to access certain modules of the application.

Email notifications for the registered users and also feature to setup an

appointment with the Agent (website owner) to get details of property in

person.

Responsibilities:

. Analyze and review the functional, technical and Business requirement

documents.

. Develop Test Cases and execute using automated tool.

. Perform Functionality testing on the application.

. Extensively worked on handling the application response for Positive and

Negative sets of data using Data Driven Testing.

. Develop and execute VBScript to add data to the Data Table.

. Perform Browser compatibility testing and Boundary Value Testing.

. Provide regular test status and test summary reporting to the QA Team

Lead.

. Execute test cases, identify bugs, retest and report defects through

Bugzilla.

. Create test input requirements and prepare the test data for data driven

testing.

. Perform Back End testing by writing SQL queries in Query Analyzer to

check data integrity using phpMyAdmin.

Environment: Quick Test Professional, Windows XP, Windows 2000 server,

Microsoft Internet Explorer, phpMyAdmin, MySQL, Bugzilla, BrowserCam.

Talisma Corporation, Bangalore

Sep 2003 - Dec 2007

Test Engineer

Talisma has developed Customer Interaction Management (CIM), Customer

Relationship Management (CRM) and Talisma Knowledgebase to cater to the

needs of financial services, Online Retailers, call center, education, and

clients who deal with activities related to deliver a truly exceptional

online customer service. This product has been tailored to fulfill the

needs of such institutions with good inbuilt features, and gateways to

future enhancements.

Responsibilities:

. Involved in complete Quality Assurance Life Cycle.

. Extensively performed Manual Testing on web based and client/server

application.

. Automated Test Scripts using QTP as required.

. Analyze user requirements and interact with system architect, developers

and business users.

. Use Quality Center for Test case, Test Plan writing and Test execution.

. Use Quality Center MS Word and Ms Excel add-in to transfer requirements,

test plans, and defects into Quality Center tool.

. Extensively performed Functional Testing and Regression Testing of the

applications.

. Test case preparation for various modules according to Functional

Requirements.

. Update test cases and test strategies based on latest requirements.

. Extensively performed Data Validation Testing by executing SQL queries in

Query Analyzer.

. Report daily status to QA Lead and QA Supervisor.

. Discuss extensively with development and customer service team in depth

about the problems in design, functionality to make the application more

robust and user friendly.

. Communicate with Maintenance Team for better understanding of the issues

reported.

. Communicate with clients for better understanding of the issues and help

in fixing the issues.

. Communicate and work with people of all technical levels in a team

environment.

. Maintain excellent performance and exceed Client's expectations

consistently throughout project.

. Investigate and report bugs using Talisma CRM, Quality Center, interact

with Team members, MIS team, developers to resolve the issues.

. Participate in requirement and development walkthroughs and test meeting

with the Business Analysts, Developers, Test Coordinators and development

lead.

. Submit weekly status updates and reports showing the progress of Software

Testing.

. Worked as Single point of contact for Maintenance Team to assist them in

resolving high priority issues from client's eBay, Dell, Microsoft, DHL.

Environment: Windows NT/2000 server, Quality Center, QTP,SQL Server 2000,

Microsoft Internet Explorer, VB, .NET.

EDUCATION

Bachelor of Engineering from Visveshwaraya University, Karnataka, India

References available upon request

Contact this candidate