Electrical Engineer Customer Service

KENNETH L. STEELE

**** **** ******* * ( BRADENTON, FL 34203 941-***-**** ( EMAIL:

*******@***.***

OBJECTIVE

Seeking to contribute to the overall success of a progressive, growth

oriented company through the use of my leadership, analytical and

organizational skills.

QUALIFICATIONS SUMMARY

Qualified by education and nineteen years professional work experience

demonstrating the following competencies:

Leadership Team Concepts Administration

Oral/Written Communication Organizational Skills Analysis

Problem Solving Systematizing Coordination

Computer Proficiency Interpersonal Skills Presentation

A confident, creative and flexible individual able to produce results,

productivity and efficiency.

PROFESSIONAL EXPERIENCE

READINESS MANAGEMENT SUPPORT (RMS), Al Dhafra, UAE 2/08-Present

Electrical Engineer

Typical Distribution Activities included: Provide engineering

support and power production management to US Air Force ( Provide design,

planning and preparation of work orders for expanding and modifying the

distribution system ( Investigate and resolve customer concerns and

construction conflicts/complaints ( Assign, direct, and approve work of

CADD Specialist ( Serve as primary liaison between Air Force and Emirate

Contractors ( Coordinate activities with all departments from initial

contact to project completion.

PROGRESS ENERGY, Lake Buena Vista, FL 5/06-5/07

Service Coordinator

Provide electrical service to new and existing customers.

Provide design, planning and preparation of work orders for expanding and

modifying the distribution system.

Investigate and resolve customer concerns and construction

conflicts/complaints.

Assign, direct, and approve work of Technician and Distribution Specialist.

Serve as primary liaison between Progress Energy and customers.

Coordinate activities with all departments from initial contact to project

completion.

(PROFESSIONAL EXPERIENCE) K.L. STEELE Page2

SouthShore Mortgage, Tampa, FL 08/04-

Present

Mortgage Broker

Originate residential and commercial loans.

Utilize the home mortgage as a financial tool to design solutions to help

individuals and families meet their financial goals.

Administer various seminars to raise awareness of basics involved in the

purchase of a new home and maximizing profits and cash flow on investment

properties.

PROGRESS ENERGY, Largo, FL 09/01-7/2004

Technician/Distribution Support/Revenue Specialist/Service

Coordinator

Typical Distribution Activities include: Provide service to new and

existing customers ( Provide design, planning and preparation of work

orders for expanding and modifying the distribution system ( Investigate

and resolve customer concerns and construction conflicts/complaints (

Assign, direct, and approve work of Technician and Distribution Specialist

( Serve as primary liaison between Progress Energy and customers (

Coordinate activities with all departments from initial contact to project

completion.

TOP ECHELON @ FLORIDA POWER CO, New Port Richey, FL 03/01-09/01

Contract Engineer

Provide support to service coordinators by providing design, planning and

preparation of work orders for expanding and modifying the distribution

system for system improvement and new customer activities.

Coordinate activities with all departments from initial contact to project

completion.

Investigate and resolve customer concerns and construction

conflicts/complaints.

ONSITE @ DUKE POWER COMPANY, Spartanburg, SC 01/01-03/01

Contract Engineer

Provide engineering recommendations and collect data needed to support

reliability and integrity projects.

Analyzed, monitored and redesigned distribution circuits to

maintain/increase service reliability.

Design and produce specific job orders needed to complete service

reliability and integrity.

Investigate customer complaints related to power quality.

PUBLIC SERVICE COMMISSION, Charleston, WV 1999-2000

Engineer/Technical Analyst

Provide engineering recommendations, reports and comments to Commissioners

and Staff to resolve complaints against electric utilities.

Supervised the testing of electric meters to insure proper testing.

Promote teamwork within the Engineering Division and other departments as

needed to provide timely results.

Conduct field visits as required, and testifies in formal hearings before

the Commission as needed to resolve complaints and/or concerns of utilities

or consumers.

Submit initial and final staff memoranda, and reports within prescribed

timeframes to comply with Commission orders and policies and/or those

prescribed by management.

Performed review and analysis of electric utility supply and demand

forecast to be submitted to the state and federal legislature.

(PROFESSIONAL EXPERIENCE) K.L. STEELE Page3

Provide recommendations to the Commission on aspects of electric utility

regulation to assist in decision making regarding tariffs which govern the

utilities.

PRIMERICA FINANCIAL SERVICES, Huntington, WV 1998-2000

NEW ENGLAND FINANCIAL, Huntington, WV 1998-1999

Investment Representative

Provide a means for individuals, families and business organizations to

meet their financial goals through the use of various securities and

insurance products.

AMERICAN ELECTRIC POWER (AEP), Huntington, WV 1993-1997

Electrical Engineer II 1994 - 1997

Electrical Engineer III 1993 - 1994

Coordinated engineering activities with other departments to optimize

energy delivery.

Analyzed, monitored and redesigned distribution circuits to

maintain/increase service reliability.

Supervised, guided and coordinated electrical contract crews during

emergency.

Presented safety programs to co-workers to encourage safe work practices.

Supervised weekend shift employees for Huntington and surrounding areas

handling any reported electrical problems.

Maintain active database of line capacitors to track maintenance and

determine needs analysis to optimize system efficiency.

Planned and developed customer service projects such as electrical plan of

service and cost estimates for new area high school.

Chaired company sponsored events leading to community involvement

recognition.

Promoted to Engineer II within 13 months.

Collected data and designed details of estimates used in planning capital

projects

Volunteered to be team captain in United Way campaign to support community

involvement.

Developed methods and cost/design estimates for capital projects keeping

within budget constraints/guidelines.

LEVITON MANUFACTURING COMPANY, MORGANTON, NC 1991-1993

Test/Standards/Quality Engineer

Acted and advised as liaison between underwriters laboratory and Leviton to

ensure that products were meeting UL standards.

Supervised production and observed products to help maintain product

reliability.

Managed, investigated and evaluated test procedures to maintain product

viability.

Administered orientation to new employees to introduce them to Leviton,

company products, practices and basic electrical information.

Developed, prepared and maintained standard operating procedures to insure

product consistency.

Built and maintained test equipment used to test products.

Reported, administered and developed reliability test to express and/or

indicate safety/quality of products.

Researched, studied and solved long time product/new product problems to

introduce a new product or enhance an old one.

Traveled to other company locations to research and bring to close long

standing product problems.

Repaired test equipment in-house to reduce company cost.

(PROFESSIONAL EXPERIENCE) K.L. STEELE Page4

DAVIDSON ELECTRIC COMPANY, MADISON, NC 1990-1991

Meter Reader

DUKE ENERGY CORPORATION, EDEN, NC 1985-1988

Engineer Internship (Summers)

EDUCATION

Bachelor of Science in Electrical Engineering

1990

North Carolina Agricultural and Technical State University, Greensboro, NC

TRAINING/DESIGNATIONS/COMPUTER EXPERIENCE

PE Review Kaset Customer Life/Health

Relations Licensed

Electrician MicroStation/ Auto Culod Circuit

Apprentice 1st yr CADD Design

Secret Clearance Licensed Mortgage Photovoltaic

GS-11 Broker

Peer Leadership Diversity Training MS Project/MS Pro

COMMUNITY/PROFESSIONAL AFFILIATIONS

Member/Officer, Greek Letter Organization(Patron for United Way(Member,

Morning Star Baptist Church(Upper Tampa Bay Chamber of

Commerce(Member/Officer, Rogers United Methodist Church(Volunteer, Habitat

For Humanity

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