Customer Service Project Manager

Vrej Dorian

** ******** **. *********, ************* 02420 617-***-****

********@*****.***

Versatile & professional with strong hands-on service technician and

management & project experience. Focused on customer service and

increasing on time delivery, productivity & efficiency. I am adaptable

across multiple industries in varying roles & responsibilities.

Professional Experience:

V&C Design, Lexington, MA Self Employed Project Manager/General Contractor

August, 2008-Present

. Rebuilding and rehabilitation of homes in the greater Boston area.

. Purchased and rehabbed home turning a 20% profit after costs.

Siemens Building Technologies. Canton, MA Service Specialist

September, 2007-August,

2008

. Program Siemens building automation using Apogee software for HVAC and

Fire/Life Safety equipment.

. Work with customers on scheduling for preventative maintenance and

trouble issues.

Fidelity Investments. Boston, MA Security Project Coordinator

July, 2006-

August, 2007

Managed and coordinated the construction and service for Fidelity

Investments' buildings throughout the US, Canada, India, Ireland.

Coordinate the upgrade of security monitoring equipment in all of the

major offices throughout Fidelity Investments including upgrading over

10,000 cameras and 800 DVRs and corresponding equipment.

Oversee the end-to-end installation, maintenance, decommissioning of

all security related projects including card reader, surveillance

cameras, and door monitoring switches, motion sensors and system

upgrades.

Wright daily status reports to communicate with all project managers,

accountants, and vendors within Fidelity's divisions.

Use AutoCAD to design security system.

MAC SYSTEMS INC. Canton, MA, Security Systems Technician

November, 2005- July, 2006

Service all phases of security systems in Harvard University including

the service and installation of Software House card access and Pelco

surveillance systems.

Managed inventory and service orders provided by Harvard University

daily.

. Performed tests and inspections of new installations and programmed

software for new installations and additions.

SBC Video Services INC., Pasadena, California, Construction Coordinator

September 2000 - September 2005

. Responsible for Head End satellite system maintenance & integration at

residential & commercial sites. Worked extensively with Blounder

Tongue, Drake, & DX Antenna modulators, processors & combiners as well

as Foxx Comm, One Path & other laser transmitters.

. Managed and coordinated all aspects for plant construction including

quality control & scheduling.

. Implemented site-specific installation of digital cable systems

coordinating closely with sub-contracted construction personnel.

. Increased productivity of team working on the maintenance & trouble-

shooting of Head End & RF Trunk systems.

. Created daily, weekly & monthly logs of signals on RF Lines & Digital

Signals & measurements within relevant systems. Data collected was

used to improve design & performance of future installations.

. Decreased 50% of service order rollouts by standardizing procedures &

techniques for SBC customer call center.

. Organized incoming work orders & assigned daily tasks & work flow to

technicians in the service department resulting in daily savings of 5

man-hours per office.

. Completed FCC mandated reports/forms on cable plant signal levels.

STARMAN ELECTRIC, Woodland Hills, California, Electrician January 2000

- September 2000

. General electrical contracting on new construction & remodeling of

residential & commercial properties.

. Performed service work on Panels, Ansul systems, 3-phase motors & HVAC

equipment & PLCs.

. Installed low voltage wiring for security & fire systems as sub-

contractor for Simplex Alarm Co.

IZAN ELECTRIC, Glendale, California, Electrician January 1995 - November

1999

. Supervised & performed the servicing, repairs, construction, &

remodeling of residential & commercial properties.

. Installed CAT5, Security Systems, Cable, Telephone lines, Pole Boxes,

Underground & Low Voltage wires & Sub-panels.

. Recorded daily progress & material requisition requests, serviced

various electrical equipment, & company liaison for city inspections.

KENT ELECTRIC, Glendale, California, Electrician

August 1994 - November 1994

. Performed new construction installation of electrical system for a

retirement home units and apartment units.

. Experience in residential construction, blue print reading and basic

electrical trade experience.

Work Accomplishments:

. Wrote reports suggesting improvements on procedures for construction,

trouble-shooting & maintenance of Head End & RF Trunk systems, which

were adopted & implemented by SBC Video Services, in seven states,

including Texas, California & Oklahoma.

. Put into operation a system of maintaining individual work logs

detailing all the technical maintenance & repair associated for each

Head End & cable plant, which created an efficient & timesaving system

of tracking work history & maintenance on all equipment.

. I met project timelines with a reputation of professionalism,

excellent time management and management of vendors.

. Scheduled contractors and met with inspectors and completing a home

remodel in less time and lower cost which allowed for greater profit.

Skills:

. Knowledgeable with various testing equipment including but not limited

to hand tools, power tools, Laser Meter, Digital & Analog Signal

Meters, Avcomm Spectrum Analyzer, AMP Meters, OHM Meters, TDR, Signal

level meter & fiber meter.

. Computer skills: Microsoft Word & Excel.

. Excellent trouble shooting skills.

. Work well with others, goal-oriented & proven ability to take

responsibility of a work crew & projects.

. Some hands on experience with AutoCAD.

. Excellent time management and communications skills.

. Excellent customer service skills.

Education & Accreditations:

Glendale Community College June 1991- June 1995

. Courses included Business, Electrical Engineering, and Electronics.

Lenel On-Guard 2000

September, 2006

. Certification in service and installation of Lenel security systems

National Cable Technical Institute (NCTI)

August, 2001-December, 2002

. Cable Installer

. Cable Technician

. Cable Service Technician

. Head End Technician

. Fiber Optic Service

New Horizons Computer Learning Center

March2009

. Certification in A+

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