Customer Service Technician

Daniel Costoso

***-** **** **. *********, N.Y ***13

917-***-****

347-

***-****

*************@*****.***

*************@*****.***

EDUCATION

University of Phoenix Jan. 2007 to present

AAB, BA Business Management

235 Greenfield Parkway

Liverpool, NY ITT Technical College 2001

AAS Computer Information Systems

PROFESSIONAL PROFILE

. Independently managed multiple projects simultaneously, using

effective time and priority management skills

. Capacity to thrive under pressure while working on multiple tasks and

projects

. Completed assignments within designated timeframes individually,

repairing an average of 50 units per day

. Contributed to and enhanced each companies integrity, reliability,

security and productivity, influencing repeat business through

excellent customer service

. Technically proficient with PC's and peripherals

. Outstanding leadership abilities; able to coordinate and direct all

phases of project-based efforts while managing, motivating, and

leading project teams. Hardware: managing, maintaining, and

troubleshooting.

EMPLOYMENT

After-Hours Tech, Director Jan. 2003 to April 2010; Salary- 35,000/Annually

Bronx, NY

. Market technical assistance to clientele through advanced marketing

strategies

. Refurbish, debug, and reformat broken or unwanted devices for resale

at discounted prices with warranties

. Perform administrative duties to include corresponding with former

clients to ensure satisfaction through e-mail, calling, faxing, and

home visits; maintain calendar of scheduled appointments, repair

deadlines and meetings

We Recycle Inc., Computer Technician/Audit Tech Sept 2007 to July 2009;

Salary- 35,650/Annually

Mt. Vernon, NY

. Supervise subordinates, delegate and initiate tasks of testing,

repairing and remarketing laptops, pc and servers.

. Determine unit viability, ensuring all equipment needing minor/major

repairs was refurbished for reuse expeditiously

. Administer customer-requested data destruction for all electronic

media.

Dell Corporation, Contracted Computer Technician Apr. 2000 to Aug. 2007;

Salary- 37,440/Annually

New York, NY

. Provide technical support and troubleshooting for Dell Computer

systems

. Install and de-install Dell computers for Universities, Banks, and

Small Business Companies

Creative Recycling Solutions, Computer Technician Nov.2003 to March 2007;

31,200/Annually

Westchester, NY

. Build, restore and/or upgrade various essential computer systems and

servers

. Market restored devices online under a re-branding strategy, Ensure

product quality drives, etc.

ACHIEVEMENTS

Dell Corporation Certified Technician, MCDST Certified, MCSE Certified, A+

Certified, Recognized for outstanding quality of customer service with

numerous customer-support awards and personal commendation from clients.

Some familiarity with the Linux operating system: installing, getting

around, and understanding of basic commands; Experience with VMware and/or

other virtual machine applications/concepts; Familiarity with

Wikis/Bugzilla/Google Apps and Experience with centralized anti-virus and

electronic inventory systems.

Contact this candidate